SUMMARY:

• MCSE Certified Professional with over TEN years of experience on designing, deployment, administering, maintaining and supporting Enterprise Microsoft platform.
• Strong knowledge of HP DDMA (Discovery & Dependency), Confidential . HP Ops Analytics
• Application monitoring using BSM, OMi, RUM, Sitescop, Diagnostics.
• Configured HP RUM for enterprise Applications and real time monitoring.
• Strong Knowledge of reverse proxy Microsoft Internet Security & Acceleration 2000/2004/ 2006/ Confidential and Unified Access Gateway.
• Configuration of MOM and SCOM for Servers and Network monitoring.
• Configuration and troubleshooting of IIS, ASP and other web protocol.
• Knowledge of Authentication protocol like Kerberos, NTLM, RADIUS & SecureID.
• Strong knowledge of DNS, DHCP, WINS, RRAS, PKI, and IIS.
• Managed VeriSign based Certificates using Managed PKI tool.
• Worked on enterprise DNS Servers, Solaris 8 and Linux.
• Knowledge on Protocol TCP, FTP, TLS, HTTP.
• Knowledge of VMWARE ESX 4.1 and related tools.
• Knowledge of scripting tool VB Script and Powershell.
• Worked on high availability using Windows NLB, F5 and Radware devices.
• Strong documentation skills and versed with the process documentations.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. HP Tools Consultant

Responsibilities:

• Plan, design and implement of Configuration Management with Event Management for infrastructure. Integrated with BSM for event forwarding.
• Application Monitoring using RUM, BPM. Used SHR for reporting and performance data.
• Integrate existing infrastructure monitoring tool with BSM/OMi. Solarwinds, SCOM etc.
• Requirement gathering, CI planning, architecture and design of HP Confidential . Populate Confidential .
• CI population using UD agent based and agent less method both.
• Ensures that the CMBD reflects the real - time state of the IT infrastructure and can be used as the definitive IT Baseline.
• Defines integration requirements to support other IT Service Management processes and integration with Change Management, Service Level Management, and Service Catalogue Management.
• Integrate RTSM with Confidential .
• Integration between ServiceNow and Confidential 10.11 using push methodology. Data and relationship population in ServiceNow CMDB.
• Integration between Confidential and SCCM using pull methodology.
• Business application and Service CI’s topology and modeling using Confidential .
• HP SHR implementation for capacity and performance data.
• Continually reviews the Configuration Management process for efficiency and effectiveness.
• Trained end user and administrator on the tools.

Confidential, Reston, VA

Sr. System Engineer

Responsibilities:

• Plan, implement and install Confidential Reverse Proxy) in enterprise level. Integrate various authentication mechanisms with Confidential .
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting.
• Administer and support Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Creating Active Directory groups, moving accounts into groups, and managing users. Part of a team responsible for the day-to-day administration, operation, and support of an Active Directory environment.
• Implement various corporate resources availability through Confidential . Make sure resources are published as per corporate security policies.
• Configure Web Server IIS. Plan new internal or external website using IIS.
• Creating, deploying and renewing SSL certificate for websites on IIS server.
• Install and configure Windows Server 2008/R2 and other related services.
• Responsible for implementing Remote Access Solution using windows 2008 RDS and Confidential in perimeter network.
• Installing and keeping server and application up to date with latest patch released by vendor.
• Install, configure, tune and troubleshoot Confidential ISA. Create documentation for Confidential implementation. Work with vendor to implement customization and resource access solution.
• Coordinate with monitoring team for setting up application, system and URL monitoring using sitescope and RUM.
• Monitoring server performance and coordinate with different team for various requirements.
• Perform network and server level troubleshooting on escalated issues. Coordinate with development team to test new sites or troubleshoot issue.
• Use Netmon, wireshark and http watch to analyze trace to troubleshoot issue.

Confidential

Escalation Engineer

Responsibilities:

• As an Escalation engineer my responsibilities were to find system bug, reproduce the issue report to product development team to release patch/hot fix.
• Responsible for providing remote diagnostic technical support of servers, storage, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.) escalated issues.
• As an Escalation Engineer provide coordination between support and development team for various issue like bug development
• Answer questions about installation, operation, configuration, customization, performance, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Document problems in the support solution database for diagnostics and solution implementation.
• Explains assumptions and methodologies. Articulates pros and cons of an action in a clear manner. Simplifies difficult concepts for non-technical users.
• Provides guidance, leadership, technical consultation and training to less experienced team members. Provides comprehensive documentation of problems and solutions using appropriate information systems.
• Work with application development team on escalated issues Contribute to developing tech support manuals and customer self-help documentation

Confidential

Sr. System & Network Architect

Responsibilities:

• Worked as Senior Engineer with diverse Microsoft technologies on various project requirement, architecture and build for different group.
• Developing required process documents including requirements specification, design documents.
• Provide technical details and implementation of new build architecture from development to pre production environment. Collaborate with test team for testing the build and load.
• Implemented multiple vendors POC for CMDB in lab.
• Designed Confidential 9 & DDMA architecture for client and Implemented following various product life cycle stages.
• Installed Confidential, Probes, RUM, DDMi in environment and performed discovery.
• Implement DCT with Confidential and perform and assist in data center migration activity.
• Provide Assistance on integration with other HP tools like DDMi, Asset Manager (AM) and BSM, SCCM and NNMi.
• Use scripting language Jython.
• Assisted team in building custom maps for various department and team as per their CIs requirements

Confidential, Richmond, VA

Sr. System Administrator

Responsibilities:

• Implementation of Windows Server 2008 servers, Active Directory, Server Hardening, Group Policies, DNS, DHCP, WINS, and LDAP services to Active Directory migration, Implementation of DHCP, WINS and AD integrated DNS along with BIND DNS 9.34 integration.
• Coordinate with test team to perform test of various bank applications.
• Responsible for the definition, design, including interfaces with other application and systems.
• Assures that application designs are consistent with industry best practices application attributes (including scalability, availability, maintainability and flexibility).
• Provide advance troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment to include group policy and group policy preferences design and troubleshooting.
• Troubleshooting post migration issue.
• Troubleshooting windows server 2003/2008 issues.

Confidential

Sr. System Administrator

Responsibilities:

• Coordinating with team members and communicating with Network Operation Center on escalated issue, application level and production down situation.
• Solving complex production issue and provide update to agency/partners in timely manner.
• Managing & Maintaining critical applications, website and database of District Govt and their various agency.
• Installing and configuring web server IIS/Apache, windows server environment. Configuring and administering production live websites.
• Web Server Administration and support. Configuring FTP for secure data transfer using IIS for all DC Gov agencies. Deploying third party filters and configuring on IIS.
• Used Sitescope to monitor all web site, application URL’s and servers.
• Managed and maintained DC Gov and all other agencies web sites using IIS, configuring new internal & external websites using content management and IIS.
• Configuring IIS servers as front end and Apache Tomcat as backend application server using connector. Used WebLogic in cluster environment to keep content up and running.
• Configuring Microsoft Site Server with IIS. Configuring file share synch for all development and QA environment. Coordinate with application development teams for issue troubleshooting.
• Web server optimization and performance, level 3 escalation and support. Analyzing the log files using log parser.
• Maintaining web server and also publishing various protocols and resources for intranet and internet using Security Firewall ISA 2004/2006.
• Managed and maintained ISA 2006. Published thousands of http base application and websites.
• Published Exchange and SharePoint resources using ISA server with single sign-on.
• Coordination with other team to make sure resources is available for new implementation. Assisting load test team for plan and test the new site/application using ISA/ Confidential .
• Performed Migration of all current websites and application from ISA 2006 to Confidential (Celestix).
• Troubleshoot application and protocol using sniffer. Use ISA debug tool to do root cause analysis.
• Responsible for performing the load test of new/current website and fine tuning of web servers performance.
• Involved in data center and application migration projects.
• Using Netmon, Wireshark and other tools to troubleshoot the HTTP/HTTPS protocol while working with new/existing project where websites interact with different application..
• Managing and time to time update of software/hardware using inventory control.
• Administering the virtual environment using VMWARE.
• Managing enterprise DNS Server, windows 2003 and Solaris 8.
• Managing the VeriSign PKI infrastructure, maintaining the domain wide premium certificates. Configuring SSL for application.
• Managing the VeriSign base PKI client for domain and issuing, renew and revocation of certificates.
• Implementing the load balance for new project also managing the existing application load balancing using F5, Radware, NLB and CISCO content Switch Load balancer.
• Installing operating system and application patches using Patchlink. Ensuring the application and operating system level security hardening implementation done as per security policy.

Confidential, NJ

System Analyst

Responsibilities:

• Managing and maintaining critical application, database in cluster environment.
• Managing enterprise DNS, DHCP and wins servers in windows environment
• Solving complex production issue.

Confidential, NC

Security Support Engineer

Responsibilities:

• Represent Microsoft and communicate with corporate customers via telephone, written correspondence or electronic service regarding technically complex and escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
• Receive escalated call from Partners, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
• Act as mentor, when getting escalation or mentor call; provide direction to others, review solutions and articles, etc.
• Solving complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
• Use trace analysis and other debugging tools to analyze problems and develop solutions to meet customer needs.
• Acquire & coordinate resources from other groups as needed to resolve customer issues.
• Setting up customer expectations, devising action plans, being available 24x7 and professionally communicating to all parties involved.
• Lead triage meetings to share knowledge with other engineers and develop customer solution efficiently.
• Develop and deliver technical training to other engineers. Report software bugs and customer suggestions

Confidential

Support Engineer

Responsibilities:

• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex and escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
• Receive escalated call from Partners, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
• Act as mentor, when getting escalation or mentor call; provide direction to others, review solutions and articles, etc.
• Solving complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
• Use trace analysis and other debugging tools to analyze problems and develop solutions to meet customer needs.
• Acquire & coordinate resources from other groups as needed to resolve customer issues.
• Setting up customer expectations, devising action plans, being available 24x7 and professionally communicating to all parties involved.
• Lead triage meetings to share knowledge with other engineers and develop customer solution efficiently.
• Develop and deliver technical training to other engineers.
• Report software bugs and customer suggestions.
• Worked as Windows Networking Engineer and supported Microsoft Networking component like DNS, DHCP, WINS, SMB, IAS, RRAS, VPN and IPSEC.
• Worked as Subject Matter Expert to provide solution on the design and migration for Confidential Server 2005 Product.