System Administrator/Support Consultant Resume Richardson, TX - Hire IT People

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows Server - 2012, 2008/R2, 2003 Microsoft Windows - 10, 8.1, 8, 7, XP, 2000 Mac OS X - 10.8, 10.7, 10.6, 10.5, 10.4 Linux - Mint Linux, CentOS, RHEL, Ubuntu, Gentoo BSD - Nas4Free, FreeNas, FreeBSD, PC-BSD

Virtualizing Environments: Microsoft Hyper - V Server 2012 R2, 2008/R2 VMWare - ESXi 5.1, 5.0, 4 - Player 5, 6 - Workstation 9, 10 Linux KVM/QEMU

Hardware Support: Onsite troubleshooting, maintenance, part installation/replacement, and repair of desktop, laptop and server systems from manufacturers including Dell, HP, IBM and Lenovo Configuration, installation, and troubleshooting of desktops, laptops and servers

Software: Microsoft Active Directory 2008 / R2, Exchange 2007 and 2010 Microsoft Office up to 2016, Microsoft Office 2008 and 2011 for Mac Microsoft Windows Deployment Services, Norton Ghost, Acronis TrueImage McAfee ePolicy Orchestrator with Endpoing Security, Symantec Antivirus, Trend - Micro OfficeScan, Microsoft ForeFront

Networking: DHCP, TCP/IP, DNS, Switches, Routers, Firewalls, VPN, FTP, Wireless 802.11, NAS, SAN

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

System Administrator/Support Consultant

Responsibilities:

Assist with the IT transition between companies
Assist in transitioning end user email to a hosted Office 365 environment
Set up and deploy new Antivirus client to end users
Support onsite users with all support issues

Confidential, Richardson, TX

Windows Administrator/ Desktop Support

Responsibilities:

Maintain Windows domain controllers and servers for the internal network
Work within AD to set up and maintain GPO, BitLocker information, user/group accounts
Set up and maintain McAfee ePO server, deploy and updates for Enterprise wide AntiVirus
Set up, configure, and maintain all Windows OSes, on hardware and in VM s
Reconfigure and re - deploy Dell Precision workstations running Linux
Support onsite and remote users in all IT cases, both software and hardware issues
Assist with network and server maintenance and troubleshooting

Confidential, Dallas, TX

Desktop Support Specialist/Service Desk Analyst

Responsibilities:

Work with Active Directory to maintain, create, delete, and reset user accounts
Work within Exchange server for user e - mail account creation, deletion, and modifications
Set up and update Windows Deployment Services for better system deployments
Troubleshoot and resolve all issues with end-user systems, both hardware and software
Work with vendors or hardware warranty issues and replacements
Provide internal employees onsite and remote support by phone and over the internet
Set up mobile devices for corporate use including BlackBerry and Iphone/Ipads
Set up new users on Mitel/Intertel phone systems, digital and IP based

Confidential, McKinney, TX

Systems Engineer

Responsibilities:

Responded to hardware failures for all onsite equipment supported by contract including printers, desktops, laptops, printers, network, and server equipment.
Responsible for all onsite hardware break/fix and IMAC requests
Provided remote and on - site support for software and network issues including, but not limited to, Windows crashes, Microsoft Office 2003 issues (Word, Outlook), virus removals, and internet connectivity issues with wired, wireless, and VPN connections
Completed service calls and documented all service call activity in company ( Confidential and HP) service tracking systems, dispatched cases to appropriate HP teams
Provided on-site tape handling duties and managed off-site media storage
Performed user system migrations, user account resets in Active Directory, and software installation requests for HP s Radia software
Performed RMA requests with HP for hardware and kept track of system assets

We provide IT Staff Augmentation Services!

System Administrator/support Consultant Resume

Richardson, TX

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