IT Operations Manager Resume

SUMMARY:

Professional seeking a challenging position to utilize 30+ years of diverse Information Technologies skills, including 20+ years of programming and systems analysis. Strong team building and leadership skills. Able to rapidly adjust priorities and multi - task in a dynamic work environment.
15+ years of detailed business data and systems analysis. Data validation, ETL, table design,field/element definitions. Providing support and data analysis for applications integration and reporting. Test data for application validations. UX,UAT,Deployment.
15+ years of experience managing and leading multiple complex and diverse projects with multiple co-workers and in multiple locations. Experience with project risk analysis, increasing client confidence within the project, developing contingency and risk response plans enabling clients to gain an objective view of projects. Strong executive presentation and engagement skills.
13+ years of programming staff management, project management and help-desk skills which include direct interaction with clients and generating programming specifications to guide program/system modifications and enhancements.
Full systems-applications and end-user documentation and training/coaching - Policy and Procedures
Dedicated, self-motivated, highly collaborative and strong influence skills. Experienced and skillful at conflict-resolution.

SKILLS/FUNCTIONS:

MS Office - Word / Excel / Project Management / Access / Visio
HP 3000 Legacy Systems: Systems Manager, JCL, DB Admin, job and program management.
Adobe Pagemaker - FrameMaker
HTML and XML Experience
Windows Task Scheduling - Automation Scripting
SQL 2000 systems management - DB administration
Credit Card Payment Processing systems integrations
Crystal reports
E-Commerce Shopping Cart Integrations
In-House developed ETL methods and implementation
PCI Standards and Policies
Agile + Kanban methodology exposure - Waterfall, Iterative
ERP systems integrations - PrintStream, NetSuite, SAP
In-House Order Management, Order Processing and Reporting applications
API’s
Call Center applications experience
CRM ZoHo Admin / Salesforce Knowledge
FTP software IPSwitch - automated scripting
EDI Systems Integration
Visual Basic - VBA

PROFESSIONAL EXPERIENCE:

Confidential

IT Operations Manager

Responsibilities:

13 years of direct interaction with clients at the management/owner level. Daily management of operations staff of 5-10 operators, 2 to 6 applications programmers (including offshore support), QC staff and end-user compliance team(s).
13 years of order processing department management. Including systems analyst, design and enhancements and personnel. Manage individual personnel performance appraisals, applicant interviews, hiring/dismissal and training.
Plan and execute projects to maintain database integrity and data security, increase applications functionality, increase end-customer satisfaction and reduce operations cost by increasing staff and operations efficiency.
Integrate application components and databases across computing platforms, from a variety of components, from a variety of data sources, to provide a business solution.
Business data reporting metrics with the respective department and client level stakeholders. Incident escalations and resolution. Maintain PCI compliance and data security.
Create and use SQL queries and stored procedures for data analysis/validation and applications testing (scenarios). Create, document, and manage projects to design and development future systems and operations enhancements to increase end-customer/client satisfaction (internal and external), increase staff efficiency - productivity, and reduce cost.
Extensive application systems and development experience, knowledge and integrations.
Automate daily procedures to provide data and information flow including ftp/sftp scripts, legacy systems control language (JCL), task scheduling, email systems.
Provide documentation, policy and procedure level, and training for applications - OMS (proprietary), CRM (Zoho), WMS (Highjump). Becoming subject matter expert and power-user, etc.

Confidential

Systems Analyst - Project Management Leader

Responsibilities:

Full manufacturing site for a top Fortune 100 Company. Data, systems management including corporate operations, cost accounting software, proprietary vendor-managed inventory systems, warehouse management and HP3000 Materials Management systems.
Large Y2K project management and leader for multiple manufacturing sites and the installation of enhanced software with an additional 5 teams of multiple members staffed nation-wide.
20+ years of programming: RPG, Cobol, VB
HP3000 systems manager: Confidential .
Daily systems operations and programming staff management

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