Systems Engineer Resume

PROFICIENCIES:

System Engineering AIX / UNIX Resource Management
System Administration Virtualization Desktop Support
Vendor Relations/Management Active Directory KSH
Application Lifecycle Management SQL Server SQL Querying/Job creation
Microsoft Windows XP/7 Microsoft Windows Server Server Maintenance/Troubleshooting

EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

Identify, troubleshoot, and rectify system or client side issues utilizing Vsphere, Landesk Remote Management, face - to-face or any other means to ensure maximum uptime of production systems
Work with end users and management to provide effective and efficient internal customer service
Provide Tier 1-2 support for Cerner, Lawson, Citrix, API, Teletracking, RCO/SMS and many, many other customer facing applications
Document events utilizing LANDESK ITIL
Escalate problem tickets as needed to ensure timely resolution
Monitor system and interface performance and uptime

Confidential

Systems Analyst

Responsibilities:

Promoted to Data Base Engineer 12/2016
Dev Lead/SME - Real Time Action Mobile Dispatch System - Resource/Vendor/Change manager for this project valuated at over $5,000,000, encompassing 30+ properties across the enterprise and spanning over a year. The initiative is reducing labor expenses by ~$60k per property and increasing companywide revenue by up to $2,400,000 annually.
Architecture and Infrastructure Analyst - Slot Data System v13 discovery project. A $200k+ project is designed to convert casino accounting systems from pSeries physical servers and MS DB2 data warehousing to a virtual environment utilizing Windows platforms and SQL databases.
Technical/Development Lead - Design, ordering, installation, and configuration of the Slot Data System for Cherokee Valley River Casino and Hotel, opened Q4 2015.
Subject Matter Expert - Bravo Poker Management System by Genesis Gaming Solutions, a SQL driven poker management system providing real time player tracking and analytics.
Development/Technical Lead - Bravo Poker Management System brand wide upgrade and migration. A $190K project migrating 30 properties to 3 centralized virtual database servers, increasing overall efficiency of the system as well as future upgrades. This process required effective coordination of local IT and operations resources at ~30 properties, as well as vendor resources, corporate digital security group, corporate database admin group, and local government regulatory liaisons.
Department Relational Database (SQL) Trainer
System Engineering/System Administration and support for over 12 separate applications
Technical Support for over 40 properties around the country and Canada

Confidential

Data Systems Specialist

Responsibilities:

Maintain, upgrade, and troubleshoot hardware and software on business critical workstations, UNIX based Slot Data System servers and Windows Server based production servers.
Create custom reports for vendors, auditors (internal and external), management, corporate, and others utilizing SQL and UNIX’s open source capabilities
Ad-hoc SQL investigations into consumer wait time and complaints, scheduling issues, money laundering, etc.
Designed and implemented over 60 KSH and SQL automated tasks, saving the property over $100,000 per year (discounting ancillary savings)
Consultant to corporate level analysts, architects, and vendors to find real time solutions to brand wide issues and projects in development
Alpha and beta testing technology new to the Caesars brand

Slot Performance Supervisor

Confidential

Responsibilities:

Led weekly projects including device installation, conversion, configuration changes, and upgrades
Led a team of 6-10 direct reports in project completion, positive and constructive feedback, guidance on daily tasks, conduct standards, technical and compliance standards, and labor cost optimization
Provided direct reports with bi-yearly performance evaluations per corporate and property conduct and technical guidelines
Coach direct reports to corporate standard technical proficiency certification
Arrange scheduling to meet business demands while minimizing labor costs
Provide upper management and regulatory bodies with cost saving, revenue generating products and initiatives

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