Information Technology Certifications: Windows 2003 MCSE, Windows NT MCSE

Software: MS Office, Exchange 2007, ARCserve Backup r15, VMware vSphere 5.0, Symantec AntiVirus, Citrix Presentation Server 4.5, LeftHand Networks SAN/iQ, Double-Take Availability 
Hardware: HP Proliant servers, Dell Workstations & Laptops, IBM Laptops, HP Thin Clients, Xerox Printers, Tandberg Data VXA-320 and StorageTek SL48 Tape Drives 
Operating Systems: Windows 7, 2008, 2003, 2000, XP, Vista, HP ThinConnect, ESX/ESXi Server 
Networking Protocols: TCP/IP

Professional Experience

Confidential– New York, NY

2010 – Present

Systems Engineer

• Provide full IT support for all attorneys and office staff, including hardware/software troubleshooting, server-side support utilizing Exchange and Active Directory, and printer installation/maintenance in a time-sensitive environment.
• Full audio-visual setup and support of interoffice conferences.
• Support and maintain server infrastructure in NY office including hardware-based and VMware virtual machines with Windows 2003 and 2008 operating systems. Build servers from scratch and by utilizing P2V, ISO images and cloning within VMware.
• Back up all servers in NY office using ArcServe software. Updated environment from r12 to r15 and instituted “dedup” D2D and D2T backups. Maintain onsite backup tape inventory.
• Created disaster recovery solution for multiple offices using Double-Take replication software. Installed and updated software, created and currently maintain replication sets, tested and documented failover and failback procedures. Successfully failed over all protected NY servers to Chicago during Hurricane Sandy resulting in no loss of productivity during week-long power outage.
• Participate in 24x7 on-call rotation providing third-level support for offices nationwide.
• Member of team responsible for upgrading the entire NY office to Windows 7 and Office 2010 over the course of a weekend. Completed project on-time and with minimal disruption to production environment. Assisted users as necessary to familiarize them with new OS and software.

Confidential– New York, NY

2007 – 2010

LAN Administrator

• Designed and deployed a multi-server Citrix farm to replace individual Terminal Server. Delivered training to users on how to operate new software. Fully supported all aspects of Citrix. This resulted in a sharp reduction in production server downtime and increased employee efficiency.
• Coordinated technology component of company move to new offices. Simultaneously managed server move to offsite co-location facility. Ensured seamless employee transition to new environment.
• Rolled out over 30 thin clients to replace aging network equipment within user environment. That included imaging, installing and supporting machines.
• Built and maintained both physical and virtual servers. Converted most of existing server environment from physical to virtual using VMware.
• Provided PC/telephone support that included identifying and resolving client issues related to hardware, operating system, applications and voice mail communications. Managed tickets utilizing OnTime software.
• Managed all aspects of tape backups and restores critical to meeting the information needs of users across the organization. Archived all of the data on older ADR tapes to newer and larger VXA tapes. Consolidated over 35 ADR tapes to 4 VXA tapes.
• Performed troubleshooting and support of hardware and patching of OS/software within a physical and virtual server environment. Patched workstation environment utilizing Microsoft WSUS.
• Managed Symantec anti-virus software company-wide. Established monthly virus scans for all user PCs, maintaining logs to ensure all viruses are quarantined and/or removed.
• Developed and implemented IT policies and procedures to carry out daily IT functions throughout the organization. Documented these in step-by-step instructional documents.
• Managed database synchronization, updates, scans, defrags and critical patching for laptops loaned to employees for client presentations.

1991 – 2007

Lead Technical Specialist (2003 – 2007)

• Served as a member of four-person team managing servers across 15 sites in the Northeast. Supported over 1,100 servers, including providing onsite support for over 400 servers at Brooklyn office.
• Installed, upgraded and maintained servers, operating systems and associated hardware and software.
• Performed monitoring, troubleshooting, configuration and repairs. Served as final escalation point, providing third-tier support. Part of 24x7 on-call technical staff.
• Maintained DNS, DHCP, and static IP addresses for all 15 corporate locations as well as carried out backup and restoration of data utilizing ArcServe BrightStor software.
• Led a project to configure and upgrade all servers from Windows NT to 2003 Server.
• Procured servers from an outside vendor that included meeting with internal customers to determine their needs and preparing orders to their specifications.

LAN Administrator (1998 – 2003)

• Served as Project Manager for NetWare to Windows NT migration in 1998. Dramatically improved efficiency and reliability by leading migration of data, implementation of new operating system and centralization of system to single NT domain.
• Played key role in moving corporate headquarters to World Trade Center in 1998. Coordinated installation of workstation and printers. Completed project with no unscheduled down time.
• Actively involved in recovery operations following 9/11. Restored more than 500 servers at Albany office. Ensured correct restoration of all data. Carried out line-by-line inspection of login script to verify drive mappings operated correctly. Installed servers at four replacement offices. Established static IP addresses, installed print servers and managed databases.
• Administered domains. Managed security databases. Added, removed and updated users and groups. Oversaw data security, including addition and modification of server and folder permissions.
• Installed and managed over 160 network printers. Maintained connectivity. Managed network scanning.
• Provided general troubleshooting of server and domain-related issues forwarded from Help Desk.

Senior Business Analyst (1995 – 1998)
Executive Service Representative/Correspondent (1993 – 1995)
Customer Service Representative (1991 – 1993)

Education / Certifications

• B.S. in Marketing (Minor: Economics),
• Certifications: Windows 2003 MCSE, Windows NT MCSE