Objective: Seeking a position as an Network Operations Center Technician

Since 1994 I have worked in all phases of communications and also as a communication supervisor while being in the United States Army. I was responsible for over 3000 people having communications.
I really enjoy increasing my knowledge in the communication industry, troubleshooting problems and resolving the issues associated with the customers from start to finish.

Network Operations Center Technician 2008 to 2010
Confidential- West Borough, Ma

Monitor and troubleshoot RCN METRO network problems. Open trouble tickets, dispatch technician to sites and escalate network problems from gigabit Ethernet, DS3 and OC 192 level to appropriate supervisors or NOC Manager if necessary. Systems used: Nortel OPtera Connect Dx, 1600Long haul, 3500, Nortel 5200 DWDM Cisco15454, Lucent wave star, Cisco 3750, XDM, Centest and Clarify for trouble tickets.

NOC Support Analyst II 2007 to 2007
Confidential - Winter Park , Fl

Monitor and troubleshoot Frame relay, gigabit Ethernet, data, Private line MPLS, and Cisco Layer 1, 2&3 problems for Embarq Advanced Network Services Department. Open trouble tickets, dispatch technician to sites and escalate network problems per Embarq policies. Systems used: React, Naviscore, Marconi, Cisco, Redback, Psax, Netcool and Nortel 8100 metro Ethernet.

Customer Service Repair Representative 2006 to 2007
Confidential - Orlando, FL

Provide customer service by receiving incoming service calls from residential and business customers. Responsibilities include, but are not limited to responding to billing inquiries, entering, referring and closing trouble tickets. Systems Used: Costguard, Unity, Footprints, FDN Rio , Tafi, BellSouth Csots, Mci Voicemail, Qwest Remote Control.

Network Support Engineer 2004 to 2005
Confidential - Philadelphia, PA

Monitor and troubleshoot Sungard Availability network which includes integrated software and processing solutions, primarily for financial services. Monitor and troubleshoot Cisco& juniper routers, firewalls and servers. Escalate problems to supervisors per Sungard polices and procedures.

Network Operation Center Technician 2001 to 2004
Confidential- Moorestown, NJ

Monitor and troubleshoot VOIP, ATM, Sonet, Cisco, Voice & DWDM network problems. Open trouble tickets, dispatch technician to sites and escalate network problems to appropriate supervisors or NOC Manager if necessary. Systems used Frame relay, ATM , Sonet equipment, DMS 500,Nortel Preside(optera),long haul, connect dx,3500 metro & 5200 DWDM,Alcatel,Marconi & Lucent switches, Cisco routers, Windows XP,Fujitsu Flexar(FLM 150,600,2400HS)TBS,AI-Metrix, and Clarify for trouble tickets.

Network Operations Center Technician 2000 to 2000
Confidential - Orlando , FL

Monitor and troubleshoot all fiber optic networks to include dispatching technicians to sites. Identify, update, report, open trouble tickets and escalate any network problems to technicians and supervisors. Implemented policies and procedures for company to include making policies for company with supervisor's assistance. Systems used: Nortel 0c-48 & Oc-192.Nortel INM.Sonet and DWDM.

Comcast Control Facility Technician 1999 to 2000
Confidential , PA

Monitor all assigned elements via the Comcast Control Facility alarm and control monitoring system. Identify report, escalate and resolve any problem with all assigned carrier and vendors. Maintain all logs and reporting systems. Work with all Operations and engineering departments to identify, notify and resolve all system and network problems. Systems used: Heikemen, UNIX, Lucent 5ESS switch, Microsoft windows and Comcast database software.

Mobile Switching Office (MSO) Technician 1998 to 1999
Confidential - Philadelphia, PA

Maintain and troubleshoot cell sites using a variety of analysis tools, narrow band DAC (Titan 532L), Centest 650, Tberd 107A, 224,310, J2300 data/voice, SS7 switch and Operations Maintenance Center Consoles. Perform power and frequency adjustments, downloads and upgrades using Motorola proven software solutions. Conduct long haul DAC Mapping and troubleshooting to the DS0 level. Monitor cellular sites and if necessary put sites in test bed to correct trouble. Responsible for dispatching Cell Technicians and Radio Frequency Engineers to sites when problems arise.

Network Control Center Technician 1998 to 1998
Confidential - King of Prussia , PA

Monitor switch and fiber monitoring systems. Troubleshoot and repair systems from the Network Control Center. Dispatch field technicians to customer sites to make repairs. Maintain and update technician logs and maintenance logs. Perform daily systems checks. Systems used: Titan 5500, Centest, Titan 532, and Oc 3/12/48, Fujitsu FLM 150, 600, 2400, DNX 100.

Signal System Support Specialist/Administrative Assistant 1996 to 1998
Confidential- Fort Bliss , TX

Prepared slide presentations and delivered briefings to supervisors. Collected, organized and updated weekly training schedules from eight battery levels. Used various Microsoft programs such as Excel, Word and PowerPoint. Performed basic computer maintenance. Communication Specialist for Brigade War room (Top Secret).Recycling NCO and served as Brigade S3 officer\'s driver.

Communications Supervisor 1996 to 1996
Confidential

Supervised all communication requirements for 3000 people during Operation Joint Endeavor in support of the NATO led peace mission in Yugoslavia. Submitted all telephone, E-mail and additional communication requests to the Brigade officer. Installed all communication equipment to include, FM radio's, hand held radios, splicing and installing of communication lines and telephones. Reported to and updated supervisors on a daily basis for current status of communication equipment. Maintained a greater then 95% efficiency rating while assigned to 71st Corps Support Battalion in Nurnberg, Germany.

Signal System Support Specialist 31U 1 1994 to 1996
Confidential - Germany

Installed and troubleshot all signal support systems and terminal devices. Operated and maintained all radio and data distribution systems. Provided technical assistance to all users of communication equipment. As the Information Management Officer submitted all telephone and E-mail requests for 1500 people. Constructed local area and wide area networks.TCP/IP. Operated and instructed all personnel on communication equipment to include giving classroom instructions. Conducted all preventative maintenance on all communication equipment.

Education

U.S. Army Signal System Support Specialist 31U 1994 to 1994
Fort Gordon, GA

High School Diploma in Confidential 1976 to 1979
Prospect Park , PA

Skills
Viso.Powerpoint.Excel. windows programs.See Resume for more.

Certifications
Bell Labs/Lucent Executive Cellular 5ESS Processor Course June 1999 Altamonte Springs, Florida
Northern Telecom school (NORTEL) Canada Oc12-Oc 48 course Aug 2000 2/2002 Nortel US-New Jersey-Moorestown
Certification Northern Telecom course 5651 Optera Long haul 1600 course Feb 2002Northern Telecom course 5902 Optera Connect Dx/OC-192/TN-64X Fundamentals Feb 2002Northern Telecom course 5903 Optera Long haul 1600 Fundamentals Feb 2002 Northern Telecom Optera Connect Dx BLSR Feb 2002Northern Telecom DWDM/MOR/MOR+ Feb 2002 1/2002 OPTERA 5200 DWDM US-New Jersey-Moorestown Certification Describe the configurations and traffic capacity of the OPTERA 5200 network element to include: describing DWDM HARDWARE configurations, troubleshooting OPTERA 5200,performing provisioning& performing protection-switching related procedures. 12/2001 OPTERA METRO 3500 OAM&P US-New Jersey-Moorestown Certification Describe the configurations and traffic capacity of the OPTERA Metro 3500 network element to include: describing DWDM HARDWARE configurations, troubleshooting OPTERA Metro 3500, performing provisioning& performing protection-switching related procedures. 8/2000 Northern Telecom School Canada - Quebec - St. Laurent Certification Describe the configurations and traffic capacity of the OC12&OC48 network element to include: describing hardware configurations, troubleshooting OC12& OC48, performing provisioning & performing protection-switching related procedures.