OBJECTIVE A position as a Data Analyst in the Washington, D.C. area.

CLEARANCE Secret

PROFESSIONAL SUMMARY

• Over 12 years of experience in Metrics Analysis and Reporting, including 10+ in Computer Performance Evaluation on the IRS' main tax collection system
• Highly skilled with customizing software packages for monitoring,collection and validation of large volume of data.
• Extensive experience in developing statistical graphs using SAS(Statistical Analysis System) and advanced features of Excel
• Developed charts parts and used Excel Services to display statistical graphs on SharePoint 2010
• Effective communicator with stakeholders including management, end-users and field personnel

TECHNICAL EXPERTISE
Collaboration Portal: Microsoft SharePoint 2010(Excel Services, Chart Parts)
MS Office 2010: Excel (Pivot Tables, Charts), Word, PowerPoint, Access
Programming: SAS (SAS/MACROS,SAS/GRAPH), IBM Assembler, COBOL
Web Traffic Analysis: Google Analytics
Graphics: Adobe Photoshop, Macromedia Fireworks

EMPLOYMENT EXPERIENCE

Metrics Analyst 7/10 to 3/12
Confidential,Washington, DC

• Designed online metrics reporting system for supporttickets for iNAVSEA, theNAVSEA intranetcollaboration portal running SharePoint (SP) 2010.
• Used Excel Services and SP chart web parts to construct75online graphs on 30 different SP pages to provide NAVSEA CIO and other governmentmanagers with 24/7 access to current data.
• Produced PowerPoint reports containing Excel graphics and tables to deliver metrics when portal was running SP 2007.
• Produced tables and graphs in response to ad hoc requests.
• Identified data problems in current support ticket system for redesign of support ticket system.
• Used SharePoint-based metrics collection tools to report site collection traffic and search statistics.

InformationTechnology Specialist(Summer Internship)6/10 to7/10
Confidential, Washington, DC

• Analyzed support ticket system in order to design metrics tracking reports.

Information Technology Specialist(Summer Internship) 5/09 to8/09
Confidential,Web Development Branch, Ft. Belvoir, VA

• Reviewed and updated procedures for educating new branch personnel.

Information Technology Specialist(Summer Internship) 6/08 to 9/08
Assistant Secretary of the Army (Manpower & Reserve Affairs (ASA M&RA),Outreach and Special Emphasis Programs(OSEP), EEO & Civil Rights (EEO-CR),Arlington, VA

• Administered and directed the day-to-day operation of the Army's employment of 80college interns, a program with a budget of over $500K.

Technical Information Specialist (Summer Internship) 6/07 to 10/07
Tricare,Military Health System Learning Management System, Falls Church, VA

• With team, redesigned websiteand created a mockup of new home page using Adobe Photoshop.

Information Technology Specialist(Summer Internship) 5/06to 10/06
ASA M&RA,OSEP, EEO-CR,Arlington, VA

• Administered and directed the day-to-day operation of the Army's employment of 65college interns, a program with a budget of over $400K.

Web Intern 2/06 to 5/06
Confidential, Arlington, VA

• Collected Google Analytics for new website, HealthCentral.com.
• Produced weekly Excel chartsfor Chief Content Officer to make marketing decisions.

Information Technology Specialist(Summer Internship) 9/05
Confidential, Arlington, VA

• Updated Microsoft Access database and collectedinformation from employees.

Confidential, Washington, DC 5/79to6/98

Senior Computer PerformanceAnalyst 5/96to6/98

• Project Leader on team responsible for performance study of the IRS tax collection system's print system (IBM ES/9000mainframe).
• Developed new methodology using SAS,Microsoft Access and SQL to validate and summarizeperformance data(over a million records).
• Conducted data mining / validation and supervised production of statistical graphs.
• Authored final report for use by upper IT management in hardware planning.

Computer Performance Analyst 3/93 to 5/96

• Directed on-going collection and review of real-time/batch performance data from the IRSmain tax collection systemoperatingon 10 IBM ES/9000 mainframes.
• Wrote and maintained CICS performance software programs and IBM Service Level Reporter programs that were used to collect performance data.
• Wrote SAS/GRAPH programs to produce statistical graphs that were the technical basis of annual performance studies, reducinggraphs' production time by 95%.
• Managed the conversion of data collection screens to a new computer system: wrote new programs; wrote documentation; coordinated field test and service wide implementation; resolved problem calls.
• Conducted workload redistribution study of DB2 databases and a disk storage subsystem.

Computer PerformanceAnalyst 2/91to3/93

• Technical specialist on three person team responsible for performance test, part of system acceptance test for the IRS main tax collection system that was being converted by a contractor from an IBM DOS/VSE platform to an IBM ES/9000 platform.
• Researchedand recommended necessary softwarebe purchased for performance test.
• Served on cross-functional team (system software, application programmers and contractors) to implement software package within IRS security / application constraints and very tight deadlines.
• Coordinated personnel for performance test and collected real-time performance data during test.
• Produced statistical graphs that were the basis of final report; received IRS Special Act Award.

EDUCATION
B.A.Social Services Magna Cum Laude
Credits towards Information Technology degree: Flash, Dreamweaver, HTML, XML,CSS, MicrosoftVisual Studio, VB.Net, ASP.Net, Java, JavaScript