Goal: Seeking management level advancement in the wire line / wireless telecommunication industry through the use of my extensive leadership skills and technical experience.

Experience:

February 2012 - June 2012
Technical Support Engineer
Confidential

I provided full support for all Ericsson legacy CDMA switching networks. In this role my main role was to support CDMA Access (RAN) systems (BSC, BSM, EMS, BTS, ATM, RNC, PDSN, AAA, EV-DO, EBSC, OAM). However, due to my extensive background I also provided additional support for Voice Core systems. I worked on the Nortel MSC and MGW with the following components (MTX, P-MSC, CBM, CNM) as required by the team.

To facilitate this role I operated as vendor and field management to ensure schedules are met and that, whatever case I am assigned, receives prompt and professional resolution. I also worked with the customer to help them receive proper care and thorough knowledge of all maintenance activities.

July 2011 - February 2012
NTAC Engineer
Confidential

In this position I was providing Tier III support for Samsung systems being implemented in the Sprint network under their Network Vision program. The scope of the project was to swap legacy CDMA access and voice core systems with Samsung equipment and then introduce the LTE architecture. My particular lane involved the Wireless Soft Switch (WSS) and Media Gateway (MGW), however, as Tier III I was responsible for all systems, Access (RAN), CISCO, and Voice Core. Additionally I helped maintain the network through monitoring network architecture via GUI. Through doing this I was able to spot a large network outage and direct resolution before the customer was even aware.

As this was a startup situation I was responsible to create and introduce all processes to properly organize and run the Samsung support group (NTAC Support and NOC). I built a system of processes that all employees in these departments followed to facilitate department building. Performed project management duties to roll out these processes to intra-departmental teams. The goal of instituting these procedures was to get the rest of the team to learn the Samsung network architecture in order to better support the customer. Also designed Samsung lab walk through training for EMS personnel to explain hardware and software architecture.

March 2006 - July 2011
Sr. Technical Support Engineer
Confidential

I provided centralized operational Tier III support for all devices deployed across the network to include the Nortel MSC, P-MSC, MGW: MTX, BSC, EBSC, BTS, CBRS, CSP, EV-DO, RNC, MDM, SPM, SDM, CBM, CSVS, CPDS, C-EMS, XA-CORE. It is also necessary to provide vendor management as well as project management duties over all network upgrade rollouts for multiple and simultaneous projects. Working on live networks I have a excellent understanding of network architecture and how device inter-relations are achieved and maintained.

Additionally in the role of engineer, I oversaw all new technology integration by creating network design and publishing standards and baselines to customize hardware, generation of MOP and operational procedures, software, and processes, in order to make the network transition as seamless as possible. As an example I was involved in the engineering of the Ericsson LTE architecture phase one introduction.

My projects had me in the role of technical SME for P-MSC (Packet switching) integration. Worked with Data Services to institute QOS standards per Ericsson documentation. Additionally I was prime for the creation of the Ericsson P-MSC Lab as well as sole project manager where I built and oversaw the entire lab install starting from construction drawings to completed switch install. Participated in meetings with construction crews, management, architects, and other interested parties to completed the tasks. In this role I program managed contractors and vendors in all phases. I designed trunking infrastructure, ordered, and installed equipment based upon my capacity calculations. In doing this I was able to bring the lab in under budget by two million dollars and ahead of schedule.

February 2005 - March 2006
Subject Matter Expert
Confidential

During this time I continued to be utilized by Nortel as a CDMA MTX SME. In this role I provided technical support and training (individualized and whiteboard) to customer engineers in support of a GSM network. Also supported various CDMA customers providing operational support and training with specific emphasis on XA-CORE functions and associated switching equipment. I assisted customers through the creation of customized MTX automation scripts in order to increase speed and efficiencies for normal maintenance routines.

I supported the Verizon Test Lab in Southlake, TX as the onsite technical lead for Nortel switching systems where I supported requested testing and performed software upgrades. I also provided technical support and corrected provisioning changes and hardware failures.

Also I was involved in multiple CDMA MTX upgrades on vendor IOS markets and a major release rollout for Centennial in Puerto Rico. Fixed various SPM failures as well as provided BSS support and BSM operation.

June 2004 - February 2005
Subject Matter Expert
Confidential- Assisted Operate

Nortel employed me as a CDMA MTX Subject Matter Expert. The main responsibility was to provide professional knowledge transfer on CDMA and GSM MTX operations and maintenance across diverse locations. Performed numerous software upgrades on MTX subsystems and front ends. My initiative was utilized to develop strong MSC O&M and configuration skills that I was able to pass along to the customer.

November 2001 - June 2005
Sr. Switch Engineer/Engineering Manager
Confidential

Primary technical role was to support the CDMA MTX front end and associated equipment. Was responsible for all software upgrades and new technology integration as well as traffic engineering duties. Provided Tier III/IV support and vendor management, translations troubleshooting, and site training. I provided all project management duties in support of the Nortel switch.

I created and managed statistical data for BTS performance analysis using available OM data and alarms then used that data to create customized spreadsheets for management review in order to maintain proper KPI. Looked at IS41, ISUP, switch translations, and RF data to facilitate strong functioning network. Also performed documentation support to include MOP and operational technical procedures and maintenance of documentation library.

In role as manager I was responsible for scheduling work shifts, vacations, training, writing performance reports, capacity planning, and completing budgeting forecasts based on available data.

July 2000 - November 2001
Confidential
Switch Integrator (Wireline / Wireless)

Employed as a DMS 500 integrator bringing customer equipment from “K” date to “INSV” date, making all required customizations to introduce the switch into full production. During this time I made the jump to CDMA and TDMA systems. Assisted in a major EMX to MTX cutover and helped install the Verizon network builds in Las Vegas and Detroit.

Worked in Puerto Rico in support of the Sprint switch build where I performed training, site maintenance, and vendor management for the newly installed switch where my ability to speak some Spanish helped assist in this endeavor. During this time I provided support on XA-CORE, MTX, SNSE on both a local and remote basis.

September 1998 - July 2000
Confidential
DMS 500 Switch Analyst

Operated as the company’s sole DMS 500 Hardware Switch Analyst. Provided remote hardware / software support over the entire network through daily Tier III maintenance, Software Upgrades, and emergency support. Directed all hardware related issues for entire network through project management skills and scheduled field personnel across the country in order to support network efforts.

Maintained technical support documentation library and composed needed procedures in MOP format. Managed vendors in support of hardware installs. Designed multiple automation routines one of which gave the company a way to transfer billing to the corporate office and thereby giving them the ability to discontinue using an outside provider for this function. This resulted in a four-hundred fifty thousand dollar yearly savings.

April 1996 - September 1998
Confidential
Switch / Field Technician

Started out as a field technician covering a 250 mile radius in support of Motorola HDII (AMPS) cell sites. Maintained a large microwave network that utilized Alcatel technology. From there I went into the switch as a switch technician on the Motorola EMX2500 where I took control of the entire MTSO in support of west Texas and southern New Mexico.

December 1990 - April 1996
Confidential
Switch Technician

Hired on as a switch technician in support of Sprint’s DMS250 long distance network. Within a year I became a senior technician. In that role I maintained: Fiber Optic switch systems Confidential, DS3, DS2, DS1, DS0, level maintenance/installation, SS7 Installation/maintenance. Trained personnel and traveled for the company as a resident switch expert. Additionally I maintained MTSO personal computers as a self-motivated side duty.

December 1989 - December 1990
Confidential
Field Engineer/Contractor Manager

Performed CS1 & ECS1/3 DACS field installations at various customer sites across the country. In this position I worked on single and multiple/simultaneous jobs as the Site Engineer and Job Supervisor where I managed all aspects of installation and multiple contractor crews.

Conducted site walks and managed contractors to install equipment per engineered specifications in the construction drawings. Attended meetings with the customers to ensure proper execution according to specs and customer demands. Maintained all documentation and milestones per project to maintain good installation practices.

March 1989 - December 1989
Confidential
Switch Technician

I came to Sprint as an entry level switch technician where I maintained the DMS250 in support of the log distance network. In this role I maintained their DS3, DS2, DS1, DS0, level maintenance as well as customer circuit installation and maintenance.

May 1988 - March 1989
Confidential
Site Technician

As a contractor for Sprint, I performed site maintenance on Nortel DMS250 and DSC DEX400 switches. I also performed circuit maintenance and installations. I provided support for their billing system backups and Private Line Subscriber Circuit.

January 1988 - March 1988
Confidential
Site Technician

My central duty was to support a DSC DEX 400 switch in the Sprint long distance network. In this role I performed data backups, circuit installations and maintenance as well as grooming and installation of DSC CS1 DACS circuits and modules.

June 1981 - April 1987
Confidential
Technical Controller/Personnel Manager

As an Air Force Technical Controller I was responsible for the support of military telecommunication traffic from the CONUS and European areas. I performed installation and maintenance of analog circuits as well as supporting a digital switch. As an E-4 Sergeant, I was responsible for 4 direct reports. In this supervisory role, I wrote performance reports, provided training and motivation to keep the troops well adjusted and geared for military service.

Education:

• A.S & B.S. Theology
• CCNA Self-Study in Progress
• USAF Professional Leadership
• USAF PMI (NCO)
• Motorola EMX 2500 Maintenance / Operations
• Technical Controllers Course (Honor Graduate)
• Alcatel Microwave MDR 3X18, 5000, School
• Nortel DMS 250 Maintenance / Operations School
• Nortel Super Node School
• Nortel SS7 LPP School
• Nortel SONET Overview
• Nortel Protel school
• Nortel EV-DO Operations and Maintenance
• Nortel CBM Operations and Maintenance
• Nortel P-MSC Basic Course
• Situational Leadership II - Ken Blanchard
• Leadership Development: Motivation
• Leading the Way: Learning to Lead

Other:

• Strong organizational and leadership skills
• Proficient in Spanish
• Computer Literate (Windows 2000, XP, Vista)
• MS Office proficient
• Proficient in UNIX
• Maintain/Repair/Update/Build IBM compatibles
• Familiar with Visual Basic
• Solid in both Wireless & Land communications