SUMMARY:

Experienced voice engineer with 15+ years telecom experience, seeking to contribute my multi - platform VOIP, SIP and Linux experience to a successful organization, to achieve mutual benefit.

AREAS OF EXPERTISE INCLUDE:

• VOIP
• SBC (Acme Packet, Metaswitch)
• TCP/IP
• SIP
• Confidential IOS
• Troubleshooting
• Broadsoft
• SONUS
• Routing and Switching
• GNU/Linux

TECHNICAL SKILLS:

Hardware: Confidential Router series: 1700, 1800, IAD 2400, 2800, ISR 2900, 7200, 7600, C10000, Confidential BTS, Broadsoft R17, R19, R21 AS, NS, XSP Acme Packet Net-Net 4X series SBC, Actelis switches, T1, T3, DS0, Metro Ethernet, EFM, Fiber, MUX, Sonus: GSX, PSX, SGX, Sonus SBC 5200 V04.02.00R000, iPtel SER proxies

Protocols: SIP, SDP, UDP, RTP, MGCP, Confidential .38, ISDN, PRI, CAS, ANALOG, VOIP, CODECs, TCP/IP, TCP, DNS, QoS, SRTP, RSTP, STP, VLAN, VPN

Test Equipment: Confidential -Berd, Confidential Routers

Software: Metaswitch, Metacloud ( Confidential OpenStack Private Cloud) Granite, Broadsoft, FreePBX, Asterisks, Confidential iOS, VanDyke Secure CRT, WireShark, Confidential -Shark, Ethereal, TCPdump, Siebel, Netcool, IPUnity, Empirix, Agilent, Bomgar, Teamviewer, 3CX, ZOIPER, X-Lite

Systems platforms: GNU/Linux, CentOS/Redhat, Ubuntu/Debian, PPC GNU/Linux, Openstack (Liberty/Newton) SUSE, Windows XP/7/8/10

WORK EXPERIENCE:

Confidential, Atlanta, GA

Voice Engineer

Responsibilities:

• Development and integration of new voice products, for the Cox VoIP network in a lab environment. This task calls for working closely with operations to: identify issues, retain a real-world knowledge of network/ Confidential constraints, as well as create and execute effective test plans.
• Exhaustive testing of:
• Broadsoft Voice solutions within a complete Broadsoft environment.
• Metaswitch Perimeta Session Controllers against a multitude of voice products.
• SIP Trunking (Registered, and IP peering)
• Edgemarc session border controllers.
• IP phones (Polycom VVX*, Confidential SPA* etc.)
• Acme Session Border Controllers
• IADs (Adtran, Confidential, etc)
• Broadsoft UC-One clients.
• Android and IOS mobile/tablet devices.
• Refining Confidential configurations for seamless deployment to the field.
• Utilizing HP Application Lifecycle Management (HP ALM) to: create/write test plans, enter requirements, formulate feature descriptions, and hand-off for implementation.

Confidential, Atlanta, GA

SIP Interoperability Engineer

Responsibilities:

• Working as part of a Voice Architecture group, handling carrier integration and interoperability for value based routing initiatives (AKA least cost routing) by means of Sonus PSX.
• Extensive lab work involving reading, and dissecting of SIP signaling and SDP as well as understanding call flow. Requiring a diverse set of SIP, Telecom, and Information Technology skills. As well as experience with a wide variety of Voip/Telecom appliances.
• In depth review of SIP signaling, requiring knowledge SIP related RFCs such as: RFC3261, RFC3515, RFC3892, RFC4566, RFC3264 & RFC4733.
• Sonus Session Boarder Controller (SBC) configuration, (Sonus V04.02.00R000 ) including building, testing, and troubleshooting trunks, routing labels, Configuration of DMPM rules, etc. Complete end-to-end turn up to integrate new carriers and ensure minimal impact to production.
• Sonus PSX configuration, (Sonus V09.02.00R000 ) including building, testing, and troubleshooting trunkgroups to integrate new outbound carriers and ensure minimal impact to production.
• Installation of Linux & Windows virtual machines. Regular use of vSphere client; vSphere ESXi software for managing remote virtual machines (VM).
• Extensive use of GNU/Linux especially with RHEL/CentOS & SUSE Linux Enterprise Server for management of proprietary equipment, vendor appliances, virtual machines.
• Acme packet Session Boarder Controller configuration, (ACME Net-Net 4500 Firmware SCX6.3.7) including building, testing, and troubleshooting access and cores interfaces to integrate new carriers and ensure minimal impact to production.
• Configuration of Linux based iptel SER/Kamailio SIP proxies. Affording DNIS verification and security to SIP networks.

Confidential, Atlanta, GA

Activations Engineer

Responsibilities:

• Complete install “turn-up” of all voice & data services for new customers.
• Experienced Confidential working with multiple LAN/WAN/VOICE vendors to activate customers.
• Designing customer voice & data network solutions to achieve the most efficient and dependable long terms results.
• Expert level SIP knowledge.
• Deep understanding of SIP in various implementations: PRI to SIP, ANALOG to SIP, CAS to SIP installs
• Daily examining of Empirix call traces
• Broad understanding of SIP call flow.
• Acute understanding of SIP SDP protocols to determine codec, DTMF, IP, port.
• Expert in SIP signaling and RFC-3261 standards.
• Broadsoft Hosted PBX setup and install including handset configuration
• Setup of:

Confidential

Tier II Voice Lead

Responsibilities:

• In depth VOIP telephony repair and trouble-shooting for businesses including:
• Repair of VOIP voice quality problems (choppy voice, one-way audio).
• Expert knowledge of Confidential Integrated Access Devices (IAD). Experienced Confidential integrating Confidential IADs with multiple PBX types such as SIP, PRI, Analog, CAS on both Broadsoft & MGCP platforms.
• Experience with Confidential UCS Call Manager.
• Experienced with various trunking platforms especially Broadsoft.
• Adept Confidential pulling and analyzing packet captures though various means, including Wireshark.
• Expert knowledge of reading call traces (ladder diagrams) via Empirix Hammer & Agilent.
• Deep understanding of SIP call flow.
• Experienced Confidential working with multiple vendors to aid in customer’s repair. This requiring a good knowledge of SIP PBX, Traditional PBX, IP Phones ( Confidential or Polycom)
• Experienced Confidential working with telecommunication providers to effectively communicate and troubleshoot.
• Deep understanding of Voice over IP (VoIP) codecs (G.711, G.729) experience with MGCP, h.248, Confidential .38, RFC2833 DTMF standards.
• Session Boarder Controllers (SBC)
• Extensive Asterisks experience.
• Extensive Confidential router experience.
• Extensive knowledge of TCP/IP. Specifically: Daily trouble-shooting of LAN/WAN connectivity.
• IP sub-netting, IP routing protocols (RIP2, OSPF, BGP), Applying QOS.
• Access-control list, VPN trouble-shooting.
• Trouble-shooting of T1, T3, Metro Ethernet access types
• Extensive Confidential IOS experience.
• Assisting in the one on one training of new technicians to support all of the above.
• Responsible for identifying and “trending” network wide issues.
• Writing of technical process manuals which increase the overall ticket closure rate of my team.

Confidential, Atlanta, GA

Field Technician

Responsibilities:

• Multifaceted responsibilities to configure, install, and trouble-shoot ADSL, VDSL and POTS.
• Full last mile installations for residential and small business customers, including inside wiring/cabling.
• Skilled Confidential the repair of inside wiring and fault isolation. (i.e. shorts, grounds, crossed pairs)
• Experienced in trouble-shooting to the customer demarc and beyond, for both voice & data.
• Setup small LANs (less than 100 machines) with various SOHO routers. (i.e. Linksys, Netgear)
• General PC repair/troubleshooting.
• Employed customer service skills. Experienced in dealing with demanding clients.
• Inbound call center environment using technical support, general customer service, and retention skills.
• Professionally responded to telephone calls, emails, and web-based requests for technical support.
• Patiently listened to sometimes irate customers, resolving problems, and attempting to retain their business.
• Developed and maintained knowledge of legacy, existing, and new PC hardware and software.
• Documented resolution steps taken with customers.
• Windows 98, 2000, XP, Vista, Windows 7
• Microsoft Office 2003 Suite (word, Outlook, Excel).
• Helpdesk support handling the activation and troubleshooting of a wide range of cellular phone problems.
• Worked staff escalations and preformed detailed customer service.
• Handled customer disputes, including lost and/or damaged claims.
• Windows 98, 2000, XP, Vista, Windows 7
• Microsoft Office XP (Word, Outlook, Excel).

Confidential, Atlanta, GA

Customer Care Specialist

Responsibilities:

• Customer support and sales and cold call sales