SUMMARY:

Over 18 - years working in the IT sector. Experience applying best practice technology methods applied to land, air and sea devices for DoD platforms and technology. Supported satellite and MPLS network and SONIC RING technologies. Current knowledge of Microsoft AZURE Cloud technologies, SCCM, SCOM System Center Suite, Virtual Machine Manger (VMM) and all its functionalities as well as Hyper-V, VMware and Windows Server 2012 technologies.

PROFESSIONAL EXPERIENCE:

Confidential

Enterprise Senior SCCM Engineer

Responsibilities:

• Design and lead product demos, Proof of Concepts and pilot engagements to help drive requirements, success factors and customer confidence in Confidential ’s proprietary software solutions. Work closely with the Confidential software development team to communicate requirements and participate in functional design and prioritization of software enhancement/features backlog.
• Establish and maintain effective working relationships with management team, WWT partners, coworkers and your customers, years’ experience delivering complex technical solutions including planning, development, implementation and support, Scripting Experience (PowerShell),
• Strong Microsoft background: Windows Server 2012 R2, PKI, ADDS, WDS, WSUS, Win10, etc….
• Experience with Exchange, SharePoint, Red Hat, Ansible, & STIGing; Advance experience troubleshooting application installation issues;
• Advanced understanding of network infrastructure, DNS, DHCP, and Group Policy;
• Excellent oral and written communication skills, product demonstration skills, customer service skills, and presentation skills,
• Strong personality with leadership skills working in a complex matrix organization, Logical problem solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution, Technology Areas; Microsoft Windows 7, 8/8.1 and Windows 10;
• Desktop/Laptop hardware (primarily Dell/HP/Lenovo); Windows OS Deployment/WinPE

Confidential

Enterprise Senior SCCM Engineer

Responsibilities:

• Administer and support the administration and maintenance of the Systems Center Configuration Manager patching and update solution in a military environment for the Confidential Headquarters and 54 territories.
• Resolve Remedy tickets and incidents opened by end users and State SCCM Administrators for all SCC matters, with Distribution Points, State Migration Points, Automatic Deployment Rules, system images and Windows client deployments.
• Build, test and support the Government desktop image management solution for Windows 10 Operating System builds, Task Sequence and Variables
• Provide assessments of technical and operational practices based on leading industry standards specific to the requested technology.
• Strong application packaging experience for SCCM and App-V
• Enterprise HDQTRS Engineer for patch management via SCCM
• SCCM Report Lead for building reports and presenting data to management
• Administered and Supported Microsoft Windows Server (2008 - 2012)
• Migrate Desktop Operating Systems from Windows 7 to Windows10
• Demonstrated strong troubleshooting and problem analysis/resolution.
• Strong customer service geared attitude and ability to work with VIP’s
• Operating Systems deployments (OSD) and Task Sequence building
• Active Directory and Advanced Group Policy Management
• Building Images
• SCCM environment design and configuration
• App-V environment design and configuration
• Scripting using PowerShell,
• Create, test and deploy software installation packages utilizing SCCM 2012 and other methodologies, including MDT, WADK, and WDS for Windows 7/10 and MAC OSX images and other 3rd party applications
• Create packages using tools such as Zero or Lite Touch technologies, Active Directory, BitLocker and User State Migration Tools
• Implement Group Policy and Window Registry objects to build and manage desktop and server images
• Write and create PowerShell Cmdlets and Scripts to assist Administration in the Enterprise
• Manage and coordinate deployments of patches, critical updates and service packs using best practices and industry standards
• Provide Tier 3 support through Remedy ticketing to resolve issues related to desktop, network and server technologies
• Assist with day to day administration of the SCCM infrastructure and environment, including troubleshoot to resolve server and configuration issues.
• Create SQL queries and routine compliance reports to provide status of quality of processes and procedures, patch updates, software distributions, and statistical data from analyses
• Performed SQL Server 2012 database maintenance and ran analysis tools to inspect database health and functional support.
• Configured and allocated and expanded memory for database usage.
• Monitored database synchronization across the SSCM infrastructure and platform
• Ran the RSAT tool annually to acquire visibility in to the SQL Server overall health and needs.

Confidential

New Technology Deployment Engineer

Responsibilities:

• SCCM 2012 Lead System Administrator with Parallel Mac Management technologies
• Administer End-Point Security for Carbon Black and Bit9 technologies for Ransomware analytics demonstrated the ability to work independently designing solutions and to present ideas to better the environment.
• Design and Deploy Bit9 Server Database and Agents to servers and workstations.
• Packaging and deploy applications using Microsoft’s SCCM and App-V
• Manage patching of Microsoft and third party applications via SCCM
• Manage reporting, metrics, and dashboards for higher level management
• Troubleshooting application issues deployed via SCCM and App-V
• Manage and troubleshoot the SCCM environment
• Manage and troubleshoot the App-V environment
• Lead on general Windows related business and IT projects not related to SCCM or App-V
• Provide Patch updates, SCCM Packaging for Wintel Server Systems
• Security Analytics for Windows 7, Windows 10 and MacBook-Pro End-User Systems and devices for Ransomware defenses.
• Deploy Bit9 Agent to 125 Wintel Systems in the Enterprise Infrastructure and DMZ devices. Deploy SQL Server 2014 Standard edition
• Performed capacity testing after build and deployment for proper constraints
• Utilized In-Memory OLTP database feature functionality that resides in memory instead of on disk to support business logic that resides within the database and not in applications.
• Deployed a dedicated VM with Windows 2012 R2 capable of supporting up to 4 processors and 64 GB of RAM and 1 TB of memory.
• Provided all aspects of SQL database systems design, implementation, troubleshooting, and administration
• SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS)
• Manage a VM Ware hosted virtual environment
• Creation and management of Virtual Machines, Installing VMware tools, creating templates, cloning, deploy Virtual Machines from Templates
• Create, Manage and Troubleshoot virtual machine masters and images
• Perform Snapshots, Cloning, and hot/cold migrations as necessary
• Monitor the virtual environment and tune for performance as needed
• Install, configure, troubleshoot, and secure all ESXi and VCenter systems

Confidential, Savannah, GA

Senior Systems Engineer

Responsibilities:

• Build and migrate Windows 2008 and Windows Server 2012 R2 on UCS Cisco Systems for various environments, DMZ zones and production and test domains.
• Provide Patch updates, SCCM Packaging for 700 new Wintel Server Systems for design manufacturing of air craft and jets.
• Established Security Baselines in SCCM for both physical and virtual machines.
• Harden operator systems utilizing Nessus Security Scans and installing RSA and Sophos applications. Used Tripwire to security environment.
• VMware Administrator version 5.x
• Packaging and deploy applications using Microsoft’s SCCM and App-V
• Manage patching of Microsoft and third party applications via SCCM
• Manage reporting, metrics, and dashboards for higher level management
• Troubleshooting application issues deployed via SCCM and App-V
• Manage and troubleshoot the SCCM environment
• Manage and troubleshoot the App-V environment
• Lead on general Windows related business and IT projects not related to SCCM or App-VManage a VM Ware hosted virtual environment
• Creation and management of Virtual Machines, Installing VMware tools, creating templates, cloning, deploy Virtual Machines from Templates
• Perform Snapshots, Cloning, and hot/cold migrations as necessary
• Install, configure, troubleshoot, and secure all ESXi and VCenter systems
• Continuously improves user desktop experiences through OS and application optimizations, automation, and streamlined processes.
• Evaluates, deploys, and supports all desktop applications.
• Develops seamless integrations among desktop applications.
• Performs routine software updates to enhance functionalities and security.
• Troubleshoots and resolves escalated desktop application and OS issues.
• Builds hardware agnostic image for desktop and laptop computers.
• Creates custom group policies and PowerShell scripts for workstations.
• Manages application package creations, and deliveries through SCCM.
• Maintains workstation security using various technologies such as endpoint protection software, data encryptions, application whitelisting, and others.
• Evaluates and recommends desktop, laptop hardware and peripherals.
• Performs desktop rollouts and data migrations using OSD task sequences and USMT.
• Creates documentation on system designs, procedures, and processes.

Confidential

Systems Engineer

Responsibilities:

• Supported Enterprise Domain for Forrest and AD Infrastructure for the World’s Largest Pork Production Plant in Tar Heel that processes 30,000 hogs daily or 900,000 monthly located in North Carolina.
• Support the Enterprise domain of 18 sites from California to Texas.
• Installed and supported CA-System-Edge products that facility and support manufacturing systems and automation.
• Installing, configuring and maintaining Windows 2003 servers and 2008 R2 and Windows 2012 Servers hands on experience. Knowledge in Active directory, DNS, DHCP, WINS, VMware and related components
• Migrate 2003 Server Infrastructure to Windows Server 2012 R2 and configure the servers with (Raid Configuration “RAID 0/0+1/5 Configuration).

Confidential

Team Lead Systems Engineer

Responsibilities:

• Team Lead for five Desktop Technicians in area of expertise, to the successful conclusion of the deployment project. Provided leadership and work guidance to less experienced personnel and mentored staff. Remedy Ticket Queue management to meet SLAs and submit daily reports.
• DEE Enterprise Email Migration for NIPR/SIPR DoD clients for Microsoft Outlook migration to Office365 clients.
• Create and support BlackBerry accounts and user devices
• Created Active Directory accounts for Users and Computers and other administrative functions.
• Assisted team with CLOUD deployment for email clients and Office-365 configuration and deployment and security infrastructure accordingly.
• Assisted the Windows 7 deployment SME for services to upgrade 18,000 Department of Defense Pentagon staff employees from Windows XP to Windows 7 Enterprise Edition a Windows Platform with over 1,500 servers utilizing System Center 2012, Active Directory, VMWare and Citrix technologies. Includes engineering, designing, and testing to support the upgrade from the existing Windows XP operating system running on desktops and laptops to the Windows 7 operating system. Upgraded existing computers to Windows 7 (preferable 64-bit OS except for case-by-case where 32-bit OS is required).
• Developed documentation of the customer’s current state of operations and recommendations for Windows 7 and Office 2007/2010 migration.
• Supported and administered Group Policies for specific roles and functions as it related to give task. Deployed Policy changes and updates to WHS Groups for both NIPR and SIPR Users.
• Monitor ACD phone systems for audio technical support regarding VPN, Citrix, MobiKey, Authentication and Connectivity client issues as well as remote sessions. Support both SIPR and NIPR domains for Pentagon and Mark Center workstations.
• Hybrid Imaging Technician supporting desktop, Deskside, Remote Connectivity, MobiKey, VPN and phone systems as needed all around technician for all technologies to end-users.

Confidential

IT Production System Engineer

Responsibilities:

• Provide system administrative support for Geo-Eye's production infrastructure on an infrastructure that consists of the satellite command & control and imagery production hardware and software.
• Supported with common WAN transport technologies and capacities including T1, DS3, carrier Ethernet, MPLS, and metropolitan fiber.
• Monitoring with Solar winds and PING UTILITY and TRACERT as well as other TCP/IP tools.
• System Administrator for SCOM System Center Operations Manager and Solar-Winds networking monitoring tools for alerts. Experience in large-scale (2500+ servers) Microsoft cluster administration for Enterprise Systems Satellite Operations Center (SOC), Data Center (NOC) and Equinix COLO site in Ashburn. Experience supporting Microsoft Active Directory, Microsoft Exchange 2007 and Windows Servers 2008 and Windows 2012 with Solar winds, SCCM 2007 and SCOM technologies.
• Practical knowledge and a large experience of infrastructure services and support of corporate network and deployed $14,000,000 worth of new Dell R610 Servers and network equipment for new federal clients.
• He built 100 VMware Servers in the new Data Center environment via vCenter Console on Dell Blade Servers. Ability to understand and troubleshoot network issues involving DNS, TCP/IP routing, VPN, etc. Ground tracking stations to satellite systems and telemetry retrieval systems. Server hardware support, troubleshooting, and planning, patching deployment and upgrades.
• Provides hands-on support of local-area and wide-area networking for satellite systems and ground tracking stations (GTS) Ensures smooth operation and administration of systems by troubleshooting system errors and connectivity issues for MPLS enterprise systems through Verizon and ATT& Confidential network devices.
• Monitors operational systems, vCenter Server, HP Blade System, IBM Blades and Dell R610 Rack Systems, as well as build and active VMware Data Center servers and responds to alerts and high priority incidents, troubleshoots problems, communicates status to all appropriate and escalates critical issues until resolved. Builds new systems (servers and workstations) per documented procedures.
• Documents hardware and software configurations, maintains system inventory, and implements all computer system policies.
• Audits systems to ensure compliance with anti-virus, Internet connectivity and security patch policies, assist in the research, evaluation and implementation of major projects as required, maintains proficiency in technology, applications, or business sector through continuing education.
• Offer 3rd tier support for on nights and weekends.
• Monitor database connectivity Microsoft SQL or MySQL and Linux, and uptime for MSSQL. Analytical skills to analyze issues and define appropriate solutions, act as a liaison between application development and Management teams. Utilized ITIL v3 Change Management Practices.
• VMware Datacenter Virtualization Support in a Datacenter environment. VMware VSphere “ESX/ESXi Confidential least 4.x. Experience with installation and upgrading VM environment, building/cloning of existing VM; backup and restore using snapshot technology.

Confidential

IT Systems Engineer

Responsibilities:

• Temp-Contractor to cover employee strike until resolved for Confidential Pilot Launch Content Developer Network with Confidential & Confidential & Confidential .
• NOC Responsible for monitoring network related issues supporting digital media streaming
• Supported 1600 Wintel Servers with ~120 ESX and ESXi hosts supporting ~300 Virtual Machines.
• Ensuring the availability of the servers exceeds 99.9% Completing requested (per Project Managers, Departmental Management, and Application Developers) changes, repairs, and new server builds. HP c7000 Blade System, Flex-10, Virtual Connect. NAS, VLANS, TCP/IP.
• Provide support for Velocix and Confidential Network Content Delivery Systems, (DMNOC) Digital Media Network Operation Global Support Center.
• Production Application monitoring tools to track processes and break downs in flow of data.
• Trace and monitor movie content sent to clients over SONIC Ring Direct-TV and Netflix.