IT Specialist Resume

Objective

To obtain a position as Window Systems Administrator / IT Specialist within an IT organization.

Professional Summary

Accomplished IT professional with expertise in researching and integrating complex solutions to improve functionality of operations, including data centers and IT Departments of various sizes. History of reducing costs and increasing productivity and uptime of systems and networks. Experienced with managing and supporting up to 200 servers and up to 500 users. Played major role in ~ 30 installation / upgrade projects. Proactive, MCSA and CCNA Certified contributor who thrives in team environments. Extensive knowledge of desktop operations. Proven ability with Windows XP, 7, and 2003/2008 Server. Hands on experience with application support, network protocol & services, and adding / managing group policy objects. Dedicated to supporting achievement of both short- and long-term organizational goals.

Technical Proficiencies

FTP server ♦ VNC ♦ MS SMS ♦ Symantec Enterprise Edition Anti-virus server ♦ RDP ♦ VoIP ♦ MS Proxy Server ♦ Citrix MetaFrame ♦ MS IIS Server ♦ Symantec Backup Exec ♦ MS SQL Server ♦ Rightfax fax servers ♦ MS Project Server/SharePoint ♦ SMTP/POP3 server ♦ MS Exchange Server 2000, 2003, & 2007 ♦ Terminal Server ♦ MS 2000, 2003, & 2008 Server ♦ Active Directory ♦ DNS ♦ Unix, Linux (HP3000, RedHat, Ubuntu) ♦ SAP ♦ SSH ♦ Sendmail ♦ RAID ♦ iSCSI ♦ MacOS X 10.4 to 10.8 ♦ Max OS X Server

Experience

Confidential,Chatsworth, CA, 2009 - Present
IT Specialist

Effectively manage and maintain 20 Windows servers supporting 300 users across 4 locations in a mixed (2003 & 2008) environment; provide leadership to team in 24 / 7 on-call atmosphere.
Work within 4-person leadership group that reports to IT Manager.
Leverage skills with BMS Footprints tracking systems to provide Windows desktop support; troubleshoot complex issues, identify root causes, develop mitigation options, and execute efficient resolutions; resolved up to100 problems / month.
Automated sales records archiving; implemented process that repeats on a monthly basis.
Updated and replaced networking equipment (e.g., switches / routers), servers, laptops, and workstations on seven-year lifecycle to reduce possibility of hardware failures and optimize uptime; sourced vendors and negotiated equipment costs to adhere to budget / system requirements.
Trained on disaster recovery procedures, including those for firewall, security, and anti-virus; personally monitor and administer Endpoint Protection Server.
Met or exceeded performance goals for both ticket incident resolution times and response times.

Selected Accomplishments

Quickly resolved mission-critical server issue in Logistics Division; achieved online status within two hours (vs. projected two days).
Installed and configured Windows Deployment Services; created two sets of default images for each piece of hardware.

Confidential,Woodland Hills, CA, 2006 - 2009
$11B organization that delivers managed health care services.
Infrastructure Support Specialist

Updated aged networking equipment; installed, replaced, all hardware and verified system interconnectivity for 4 networks.
Led 10 installations, replacements, and upgrades.
Managed 5 physical and 30 virtual servers supporting 500 users.
Managed execution of all implementation / installation projects.
Sourced vendors and maintained relations to negotiate and minimize costs for servers and routers.
Configured and installed firewalls, security and anti-virus programs based on Network Engineering Team guidelines and procedures.

Selected Accomplishments

Met or exceeded all objectives measured against incident response time and resolution, ticket counts, and project management standards.

Confidential,CA, 2006
Real estate lender
Systems Administrator

Delivered multiple successful projects within six months:
Revamped network infrastructure to handle 300% user increase.
Rolled out complete Cisco VOIP system with scalable call center avid system.
Delivered building rewire with Cat6 cable and complete gigabit switches.
Replaced all user workstations / servers.
Installed/configured company iSCSI SAN.

Confidential,Chatsworth, CA, 2002 - 2006
State-chartered community credit union with 40,000 members and assets of $584M.
Systems Administrator

Managed 40 servers supporting 500 users across 7 branch offices throughout Southern California.
Maintained 24/7 uptime for system and ATM system.

EDUCATION

Network Operations and Systems
Computer Architecture and Organizations
Microcomputer Application Software
Operating Systems
Computer Networks
Computer Upgrade and Repair

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship