SUMMARY:

• Experiences messaging systems architect & engineer with more than 5 years of experience in Microsoft Exchange, Office 365, Active Directory and PowerShell, and Skype for Business/Lync/OCS
• 5+ years of experience in Information Technology Engineering, Systems Support & Consulting .
• Designs software solutions that delivered improved team and enterprise - wide communication with live on-demand media broadcasts to end-users
• Experience in analysis, design and development of enterprise messaging system, email and VOIP functionality.
• Experience working on a cross functional team with formal Architecture & Design methodology framework .
• Delivered excellence in customer service through situational analysis and timely resolve of escalating problems.
• Transferred over 500 user’s data securely through network, USB hard drives and transfer cables.
• Management team lead and leadership experience; coordinated the daily activities of group and department and ensured the work was completed in accordance to the regulations of data protection.
• Managed information technology projects (project management) and achieved success by using good judgement to ensure uptime, reliability and swift resolutions of issues.

TECHNICAL SKILLS:

Microsoft Technologies: PowerShell, Active Directory, Azure ADConnect (DirSync), ITIL, Team Foundation Server, IDFIX, Exchange Migration Tool, Exchange Admin Console, Exchange Online Protection (EOP), Active Directory Federation Services (ADFS

Lync: Pool Pairing, SQL Mirroring, Persistent Chat, Web App Server, Windows Fabric, User Groups

Applications and Software: Microsoft Exchange 2007, 2010, 2013, Exchange 2016, Exchange Online, Lync 2013, Lync 2015, SharePoint 2013/2010/2007, Office 365, Skype, Skype-for-Business, Outlook Client, Outlook OWA, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Database: SQL Server 2008 R2, 2005, MYSQL, SQL Server Management Studio, SQL Server Reporting Services

Virtualization: VMware, Hyper V, Virtual Machine, vSphere 4.1, ESX/ESXi server vSphere Client, VCenter, VMotion, Storage

VMotion, VMware Update Manager, VMware Tools, VMware converter.

Operating Systems and Software: Windows 7, Windows Server 2012/2008 R2

Windows Server / Client: DHCP Configuration, Server Core, Active Directory, Users, Groups, Policies, Edge and Hub Server, Forefront, Exchange Server, Win Pe Bootable USB, Configuring desktop, laptops and servers, Performance tuning, disks, partitions, volumes, device drivers

Networking: Routing Protocols (RIP, OSPF, IGRIP, EIGRP, BGP, and STP); Switching Protocols (VTP and VLAN); TCP/IP; Routers and Switches; OSPF, RIP, and RIPv2. Layer 2 Switching, Vlans, Access-list; OSI Model, TCP/IP protocol suite(IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP), LAN technologies, IP addressing & subnetting, Routing concepts, LAN/WAN design and implementation using Cisco routers, hubs, switches

ThirdParty Tools: Mobile Iron, AirWatch, PolyComm

Miscellaneous: MDM, MoM, ActiveSync for Mobile Devices, Firewall technologies, SSL certificates, POP3/IMAP4/SMTP-based mail systems, Email Security Gateway services.

Database Availability Group (DAG), MailBox Servers, Client Access Server (VAS), Client Access Array (CAA), Edge Servers

Unified Messaging

PROFESSIONAL EXPERIENCE:

Office 365 Migration Engineer

Voya Financial, Atlanta, GA

• Migrated Exchange 2010 on-premises to Office 365 with Skype-for-Business for approximately 6,500 users in an extended hybrid migration.
• Responsible for all migration related readiness activities on the Office 365 side.
• Documented the solution architecture and created a submission and sign-off form to track submissions and authorizations.
• Advised project manager on project tasks, sequences, and estimated time to completion to assist with project planning.
• Wrote the Risk and Gap Analysis Report.
• Ensured the migration readiness of the infrastructure (firewall ports, network rules, Office 365, SSO, etc.).
• Performed pre-pilot migration and resolved all pre-pilot issues.
• Responsible for 3-phase migration from architecting and planning through implementation, testing and support.
• A total of 6,500 users/mailboxes were migrated in a cutover migration, including all shared folders, distribution lists, and contacts.
• Verified the domain and prepared on premises Exchange servers with updated, patches and security.
• Assigned users licenses for Office 365 and Skype-for-Business,
• Created empty mail-enabled security group in Office 365
• Connected Office 365 to the on-premises email system through a migration endpoint)
• Created cutover migration batch and migrated mailboxes, and then verified the migration.
• Configure domain (MX record) to route mail to Office 365, and verified routing.
• Deleted the cutover migration batch.
• Post Migration tasks in Office 365 (Assign Office 365 licenses to users, create an autodiscover DNS record)autodiscover DNS record)
• Decommission Exchange 2010 On-Prem serversPrem servers
• Configured desktop computers for Office 365, Outlook and Skype-for-Business.
• Provided post-migration administration.
• Responsible for monitoring Hyper Care Support tickets and handling/resolving any/all escalations.
• Responsible for performance and ensuring any and all issues were fully resolved.
• Responsible for support training of The Service Desk.

Exchange Messaging Engineer

Confidential, Boston, MA

• This was an optimization project which aimed at improving capacity planning, utilization, and performance of a distributed system with many past changes due to the nature of the organization. It needed a system which was more scalable.
• Installed and configured Windows 2012R2 servers for eventual implementation of federated services on premise.
• Updated and patched and prepared Exchange 2013 servers in preparation for migration.
• Troubleshot network performance and system utilization, improved performance of Exchange 2013 server farms.
• Verified network and server configurations, tested virtual implementation, and readied servers for application deployment.
• Ran prerequisites to prepare for Exchange 2016 installation, and proceeded to install and configure Exchange 2016.
• Designed a cross forest trust and moved mailboxes between 2 Active Directory forests in Exchange.
• Implemented ADMT to migrate Active Directory properties between forests in Exchange environment.
• Customized the active sync policies and also managed Blackberry servers.
• Used PowerShell to create migration batches, migrated mailboxes, files, outlook .pst files, etc. from Exchange 2013 to Exchange 2016 servers.
• Performed Office 365 tenant validation, identity management solution, and network bandwidth analysis.
• Readied on-premise deployment for hybrid by analyzing the state of AD, Exchange, and the corporate network.
• Began the planning of the hybrid implementation of Exchange 2016 and Office 365 to create federation of services and coexistence.
• Planned migration of user databases, and implemented migrations to move customers to Office 365 coexistence
• Assessment of existing messaging environment and worked with network security team to open required ports/URLs through Firewalls in preparation for migration.
• Enabled Skype-for-Business feature for Office 365 migrated users.
• Architected a new messaging environment to include a dual DAG for high availability and failover scenarios.
• Architected and led implementation of an archival system using Symantec Enterprise Vault to digest local PST’s and allow for e-discovery and DLP protection.
• Followed Microsoft’s best practices and managed client expectation to achieve a workable solution.
• Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.
• Consulted on litigation holds and eDiscovery capabilities within Office 365.
• Responsible for technical documentation and reporting including but not limited to project status reports, project closure report, project specific documentation, handover and training documents.

Exchange Architect & Engineer

Confidential, Sterling, VA

• Provided on-site massaging systems consulting services for external clients. Services included system architecture and hands-on engineering using Microsoft technologies: Exchange 2007, 2013, 2016, Exchange Online, Outlook client, Outlook 365, MS Office 365, Outlook OWA, Lync 2013, Lync 2015, Skype-for-Business.
• Worked individually, as a team member and as team lead and project manager.
• Migrated 500 users from tenant in Office 365 to another tenant in Office 365.
• Installation of ADFS servers, WAP server and reverse proxy server via Hyper-V.
• Setup and configuration of Windows Azure Active Sync server.
• Responsible for ensuring ports and URLS for ADFS and Office 365 were open and addressed.
• Responsible for ensuring all Active Directory attributes and Azure ADConnect (Dirsync) containers were correct.) containers were correct.
• Provisioned users to Office 365 through the use of PowerShell.
• Enabled RMS/IRM to align with company standards.
• Enabled DLP policies in Exchange online, SharePoint, and OneDrive.
• Imported transport rules in tenant.
• Prepared and managed the testing of all scenarios prior to implementation.
• Utilized PowerShell scripting for mailbox migrations.
• Provided support for users after migration completed to resolve connectivity issues.
• Assisted users with set-up of Office 365, Outlook and Skype-for-Business on desktop.
• Utilized PowerShell and other scripting skills to automate messaging processes and reporting.
• Leveraged public folder migration scripts to move public folders and contents to Office 365 environment and verified all items were successfully moved.
• Implementation of DR failover procedures using PowerShell scripting
• Automated day-to-day maintenance of Exchange Databases 2013/2016/Office 365 using PowerShell scripting
• Readied on premise deployment for hybrid by analyzing the state of AD, Exchange, and the corporate network.
• Began the planning of the hybrid implementation of Exchange 2013 and Office 365 to create federation of services and coexistence.
• Planned the migration of the user databases.
• Architected a new messaging environment to include a dual DAG for high availability and failover scenarios.
• Architected and led implementation of an archival system using Symantec Enterprise Vault to digest local PST’s and allow for e-discovery and DLP protection.
• Created daily automated reports using System Center Orchestrator (SCORCH) to monitor the behavior for 12 Exchange mailbox servers and over 100 mailbox databases.
• Defined and documented a process to enable direct mailbox provisioning in Office 365 with MS FIM, for future use in case mail system is fully migrated to cloud.
• Developed a solution for dynamic distribution group lists on Office 365.
• Identified bandwidth needs and worked with network team to establish proper communication circuits.
• Scale-out existing infrastructure for hybrid and ADFS and provided inputs for express route bandwidth requirements.
• Provided detailed planning for all phases including end-user communications and migration schedules\tool configurations.

Microsoft Active Directory Engineer

Confidential, Los Angeles, CA

• Existing environment consisted of Hybrid Office 365/Exchange 2013 with Lync 2013. The project was to upgrade the Exchange servers to Exchange 2016 and migrate Lync 2013 with Skype-for-Business. The customer also wanted performance optimization. The problems the customer has been experiencing with lag time and lost emails was rectified with the upgrade.
• Used Exchange Environment Report to assess the current environment.
• Created a plan for transferring current archival system to the new plan. Ensured existing archival server was compatible with new Exchange server.
• Designed and Implemented Microsoft Exchange 2016 on premises environment.
• Transitioned Exchange 2013 to Exchange 2016. with coexistence.
• Created DAG and CAS array in the Exchange environment by using the F5 load balancer.
• Decommissioned the old Exchange 2013 servers and upgraded the DC to Windows 2012.
• Troubleshot and resolved any issues arising in the Exchange environment
• Performed patching and SP updates in Exchange environment.
• Utilized scripts to automate tasks like creation of mailbox, MRM policies, UM mailbox and Exchange environment health check.
• Enabled UM with Lync and configured the dial plans and auto attendant.
• Implemented archive mailbox, MRM, throttling and transport rules in Exchange environment.
• Migration from Lync 2013 on-premises to Office 365 Skype-for-Business.
• •Responsible for GPO policy architecting, development, testing and implementation, FSMO role management.
• Worked with both internal and third party technical teams to augment Active Directory environment to accommodate a hosting provider for these new services within their AD forest.
• Design of meta-directory services using Microsoft's Identity Lifecycle Manager to provision Active Directory with User Accounts and attributes (name, phone, email address info, location, etc.) synchronized from various corporate directory sources.
• Managed and maintained Active Directory user accounts and security groups, Group Policy, and file/print services in a Microsoft Windows Server 2008R2/2012R2 VMWare environment

Exchange Messaging Support Engineer

Confidential, Memphis, TN

• Responsible for administration, support and performance engineering of enterprise messaging environment. The environment included MS Exchange Server 2007/ Exchange 2010, Outlook Client, VMWare, Windows Server 2008R2, MS Office 365, Outlook OWA, Lync 2010 server. The Office 365 was added as part of this project.
• Performed daily monitoring of Exchange software through native tools such as Exchange Admin Console and SCOM.
• Coordination with Windows team for Installation of Exchange 2008R2 patches released by Microsoft.
• Utilized PowerShell for administration tasks and process automation.
• Design and implementation of Azure AD, Azure AD Connector, AD FS, OCS to Lync 2010, SCCM and Exchange 2007 to be migrated and in coexistence including Multi-Forest Active Directory and Exchange migrations, Migration of Exchange servers, Migration to Office 365.
• Developed and deployed new 2012R2 Forest/Domain architecture for consolidation of activities and resources into a single security boundary. This environment is replacing the current production environment.
• Involving in Configuring and managing. Troubleshooting Physical, Virtual infrastructure in Cloud and On Premise on Windows server, Active Directory, Networking, Storage, VMware, Hyper -V, AWS Cloud, Microsoft Azure (IAAS, PAAS, SAAS).
• Implementation and deployment of Azure offerings including both the IaaS and PaaS offering.
• Responsible for the successful migration of the Microsoft Exchange 2007 environment to an Exchange 2010 scenario, provided support and administration and complete documentation.

Systems Support Engineer

Confidential

• Troubleshot network performance and system utilization.
• Troubleshot IT network infrastructure issues on client networks and ensured that the systems were tailored according to client needs and requirements.
• Installed, configured and maintained network services, new hardware systems as well as peripheral equipment/devices per the project requirements and the client needs.
• Managed system back­ups and databases.
• Executed system analysis and troubleshooting in order to resolve problems on servers, workstations and other network devices.
• Monitored the server performance consistently to improve operation and functionality.
• Monitored servers/software security.
• Controlled access to the IT network as a part of the security procedure and updated security programs.
• Ensured system and data availability and integrity through preventative maintenance and upgrades.
• Troubleshot client issues and provided excellent customer service and support.

Systems Support Specialist

Confidential

• Troubleshot network performance and system utilization.
• Optimized network for better response and efficiency.
• Responsible for maintenance and troubleshooting of computer components, servers, desktops and computer peripherals.
• Installed new software applications.
• Performed system regular system backups and as needed data recovery.
• Provided technical support for installing, configuring, and maintaining network clients and network printers.
• Responsible for maintenance and support of user workstations and peripheral equipment.
• Provided desktop support and customer service.
• Resolved network communication problems independently.
• Diagnosed, troubleshot, installed and fixed hardware and software problems.
• Responsible for managing and maintaining Microsoft Windows Server 2003 Environment.
• Managed and maintained network domain and network connections.
• Maintained, troubleshot and administered the use of local area networks (LANs).
• Performed software installations and upgrades to Windows based operating systems and layered software packages.

Bachelor’s Degree in Information Technology, University of Jordan, Amman, Jordan

Certifications: ACMT (Apple Mac Tech) and Citrix Xenapp 6.5 Administration