System Specialist Resume

Objective

To offer and maintain the most effective and professional administration in the field of computer network management and communications. Furthermore, stay informed of the latest computer hardware and software application products that offer the most effective solutions.

Experience

System Specialist
2004-2011 Confidential, McAllen,TX

Manage the acquisition, installation, and maintenance of the organization’s local area networks, email and wide area networks.
Ability to diagnose troubleshoots and resolves technical problems.
Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
Installed, configured, and updated Server 2003/2008, comfortable employing server utilities like computer management, group policy, group policy editor, regedit, domain name services, etc.
Assisted in managing and configuring many high performance computer network components such as routers, hubs, switches and wireless access points.
Installation and configuration of telecommunications equipment to include VoIP Avaya systems.
Installation, configuration, and maintenance of call center; supporting both soft client pc based solutions and actual telephony configurations.
Support including imaging and troubleshooting of Windows XP, Vista, 7 and Windows Server operating systems.
Maintenance of SQL server.
Maintenance of Exchange 2007 – all server roles.
Monitoring and oversight of network efficiency via hardware and software solutions.
ICC Certified on running and terminating data cables.
Administer network architecture on ip camera systems.

IT/Network Support
2001-2004 Confidential, Harlingen,TX

Maintain all computer hardware and software on LAN (Microsoft Office XP/2000 Professional, Mosaix Guide Application, Rumba Mainframe Emulator).
Provide Windows 2000 Active Directory for local rights to users as well as security to shares on file servers.
Create reports using Symposium Call Center Server 3.0.
Manage Software Licensing Agreements.
Maintain backups for servers.
Hardware Network Installations include: Cat 1, 3 (Anitelephony) on 1-10 punch blocks and setup of Cat 5E and Amphenol cabling on LAN.
Basic knowledge of: Nortel Meridian PBX Phone Switch; enabling, disabling 3905, 3904 Phones and troubleshooting T-1 lines from DS3 to Meridian Switch on Load Commands.
Extensive knowledge of Veritas Backup Exec and Symantec/Norton Antivirus.

COOP Internship
2000-2001 Confidential. Harlingen, TX

Maintained local area network, provided support for end users.
Troubleshooting of hardware/software.
Worked with phone operations such as running wire, installed wall connections, patched panels, data and phone cables to ensure connectivity in new buildings.
Updated and maintained McAfee Virus Protection Software on Servers and workstations.

Work Study/Lab Assistant
1999-2000 Confidential, Harlingen,TX

Provided support for students.
Troubleshooting of hardware and software.
Maintained the status of the printers.
Assisted lab administration for various procedures such as: Ghosting, Firewall Concept, and Server backups.
Updated and maintained the Inoculated Virus Protection Software.
Aided instructors on various school projects that require network simulation setup for beginning students.

Education

Associate’s Degree
Took courses such as: Local Area Networks I, II, III, Integrated Workstations, Software Installation, Adv. Micro Operating Systems, Open Operating Systems, Computer System Repair, Database I and II, Data Storage/Retrieval, Basic Programming, Computer Maintenance, Main Frame, Network Hardware, etc.

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