SUMMARY:

• Methodical, performance - focused, and seasoned IT professional with over 20 years of experience in database administration; network and system maintenance and configuration; and software and hardware troubleshooting.
• Adept at streamlining company’s IT operations through implementation of strategic plans, management of infrastructure systems, and delivery of network support to all personnel to meet organizational goals.
• Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels.
• Attended Cisco class on Interconnecting Cisco devices. Continue to improve my knowledge and skill.

AREAS OF EXPERTISE:

• IT Operations Management | Process Improvement | Active Directory | Server 2008, 2012, 2016 | SQL 2005, 2008 | |Windows 7, 2010| SCADA | Wonderware | Customer Service and Satisfaction |
• Desktop, System, and Server Administration | Network Analysis and Design | Disaster Recovery Planning
• System Development Life Cycle | Technical and Desk Support | Quality Assurance | Exchange 2010, 2016 and Office 365 | SharePoint and Microsoft OneDrive|

TECHNICAL ACUMEN:

Software Applications: GIS | Kingdom | Office 365 | Windows Servers | Citrix | Wonderware HMI Microsoft Exchange 2007 and 2010 | SCADA | VMware vSphere 5.5 | Bloomberg

Networking: Active Directory | Cisco LAN/WAN | DHCP | TCP/IP | NAT| OSPF | ODBC | VPN | ISILON | SCADA | MS IIS Web

Platforms/Operating Systems: Windows Server 2000, 2003, 2008R2, and 2012 | Windows7/XP |IPhone | Terminal Server| Android | Citrix XenServer |

Databases: Sybase | Microsoft SQL Server

Telecommunications: Cisco VoIP and VPN| Mitel 3000/5000 VoIP | Cisco MPLS

Security: Datto | Acronis | Symantec

PROFESSIONAL EXPERIENCE:

Windows Server Administrator

Confidential, Houston, TX

Responsibilities:

• Deployment of multiple VM and Physical servers for project for Confidential and DXI corporation
• Use of ILM for server configuration
• Using VSphere 6.0 to configure new Confidential Servers for Application, SQL, Web, Blade and Dev for Worldwide deployment
• Once created on VM or Physical perform QOS for all servers before signing off to be deployed
• Using multiple in-house applications after servers are built to configure to specific customer requirements

Senior Server/Workstation Technician

Confidential, Houston, TX

Responsibilities:

• Building and configuring new Dell R330 servers with Server 2016 and Windows 10 workstations for multimillion project for Confidential for new refinery in Kuwait
• Implemented new technology design for servers and workstation configuration
• Installation of prioritized software for Confidential on Server 2016
• Configuration of multiple servers and workstations DNS, Active Directory, and Domain Controller servers

Systems Administrator

Confidential, Houston, TX

Responsibilities:

• Demonstrated leadership skills in overseeing all facets of IT design and delivery of hardware and software support and service for the company
• Implemented new technology design for desktop, LAN/WAN networking, server, and network infrastructure; along with the configuration of Cisco voice over internet protocol (VoIP) phone systems and management of new user network accounts, permissions, and email accounts
• Supported and installed Clear SCADA, Supported HMI and Wonderware at Gas Plants in La. Worked with Vendors and engineers upgrading Wonderware to Archestra with Bristol and Allen Bradley PLC’s.
• Rendered support with hardware upgrades which included migrating 64-bit computers using 16- or 32-bit applications while researching and implementing workarounds for current applications on new platforms
• Rendered support with hardware upgrades which included migrating 64-bit computers using 16- or 32-bit applications while researching and implementing workarounds for current applications on new platforms
• Office 365 administrator creating all users in corporation
• Supported VMWare 5.5 made sure all servers were updated and troubleshooted and issues with servers on VM and made sure all servers were backed up for restore.
• Monitoring, support, and administration of enterprise network equipment-routers, Confidential, Switches (performing a variety of show commands to determine RFO’s, hardware failures, interface outages, scheduled maintenance, analysis of log files on Cisco routers to determine latency
• Administrator of SharePoint and Microsoft OneDrive
• Knowledge of Skype for Business
• Effectively maintained IT/data security and license through Datto, Acronis, and Symantec backup applications
• Worked on standards for HMI systems using RSLogic and Briston PLC’s at Gas plants for corporation and was involved in testing and upgrades working with Vendors and engineers of Wonderware to Archestra
• Worked with engineers in the field at Confidential gas plants upgrading Wonderware to newest version and configuring the HMI systems to improve productivity.
• Responsible for technical support, troubleshoot / diagnose and solve issues of Wonderware based applications
• Delivered mobile devise support comprising email setup and VPN connectivity while enhancing reliability and connectivity of remote laptop network
• Acted as the desktop support company-wide in guaranteeing data connectivity and SCADA platforms support, active directory management, users and group administration, and permission approval for all users
• Conducted quality checking and quality assurance in determining and restoring SQL database corrupted projects
• Sought for advice in mitigating and addressing discrepancies in gas pipeline measurement applications and formalized sound and sustainable technology solutions
• Provided and configured new Cisco phones with extensions for corporate upgrade along with the new print server set-up and IP addresses
• Functioned as the Office 365 administrator in generating user mailboxes for distribution groups, which improved company communications while establishing collaborative efforts across all divisions
• Administrator of network servers to ensure proper operation and functionality
• Administrator of AD
• Quick learner and team player
• Ensured maintenance of network connectivity and circuits between home office and gas control office in Lake Charles while collaborating with TW Telecom to determine circuit outages, which resulted to 99% of network up-time

Information Technology Consultant

Confidential, Houston, TX

Responsibilities:

• Led the technology migration and integration of Apache shelf domains to FieldWood network after company acquisitions; while managing the offshore users; granting permissions; and conducting telecom, application, and software licensure initiatives
• Performed troubleshooting to all software, hardware, and user problems and changed Cisco phone systems
• Collaborated with Apache personnel and third-party vendors in copying Apache infrastructure into the new FieldWood domain
• Imparted major contribution in streamlining company integration projects within strict deadlines

Network | IT Administrator

Confidential, Houston, TX

Responsibilities:

• Spearheaded over 200 personnel and executed several duties to improve company operations which included IT network management, LAN/WAN connectivity, application installation, company server configuration
• Led all IT projects for the acquisition and integration of data and network servers into dynamic domain which included the following:
• Server build and end-of-life server’s migration, production assistance;
• Management of IT operations to provide reliable and consistent technology environments;
• Installation of Osilon server nodes for geophysical engineer’s maintenance;
• Implementation of Microsoft Exchange 2010; and
• Network communication maintenance for offshore connectivity with microwave and VSAT
• Took charge of 2003/2008r2 corporate servers, AD security, users, and shared permissions, along with the Cisco VPN for all users in the company and licensing initiatives for all software application company-wide
• Offered support to Blackberry servers, Blackberry mobile devises, smartphones, iPhones, Macs and Samsung devices
• Worked and tested with Intouch and Wonderware 9 for offshore platforms to pull live data in for engineers at corporate office
• Used network sync so when users logged in data would be transferred to network preventing loss of files on laptop. Users could access their data through VPN when out office or on any pc with Windows rentals.
• Installed and support VMWare 5.0 and worked on the conversion from our hardware servers to VM. Once migrated I supported all servers on VM for updates and regular maintenance. Made sure all servers were back up and using fault tolerance to make sure we had backups in case of VM failure.
• Worked with Citrix XenDesktop for remote applications for users. Administrator of Citrix applications
• Managed VOIP Avaya phone system. Created all new extensions, voicemail.
• Was responsible for several proprietary systems that held production, seismic and engineering programs and data, as well as financial software and databases.
• Supported all Geophysical servers using Kingdom, ArGis, Petra. Administrator of Isilon servers for Geo users for 3D support
• Worked and managed PI applications for Engineers for pulling in live data in Excel spreadsheet for offshore platforms.
• Helped corporate and external users in utilizing Citrix applications while arranging and retaining user and group accounts for data access, email, and shared devices
• Carried out monthly Microsoft security patches to ensure all servers attained security standards
• Provided terminal server administration, support, and maintenance functions to Dell/ Confidential servers and 3000 VoIP telecommunications
• Earned Employee of the Month Award in Dynamic Offshore by (Providing quality of service to the company and coming in under time and budget for projects for IT.)
• Administrator of network servers to ensure proper operation and functionality
• Administrator of AD 10 years’ experience
• Quick learner and team player

Network Analyst

Confidential, Houston, TX

Responsibilities:

• Worked as desktop support for entire corporation.
• Build all laptops and desktops and setup applications for all divisions of company
• Support of CEO, CFO and all execs at company this was only given to top technicians.
• Installed and configured and support Exchange for all users.
• Worked in AD resetting password and setting up users.
• Worked on Trade floor in fast paced environment coming up with quick solutions to keep all traders working and productive.
• Carried out monthly Microsoft security patches to ensure all servers attained security standards
• Provided terminal server administration, support, and maintenance functions