Technology Specialist Resume

Summary of Qualifications
Highly skilled IT Support Specialist with more than ten years experience in IT Support Training, computer Networking/Desktop Support, and hands on experience in Project Life-Cycle Management for technical applications, web site development, maintenance, and workgroup support.

Degree: B.A Computer Science,
Certifications:MCSE, COMPTI A+, C++.
Applications: MS SQL, Onyx, UNIX, Altiris, Symantec Ghost, MS SharePoint, Crystal Reports.
OS/Platform: Windows NT, 2000, XP, Vista, Windows 7, Server 2003-2008.
Hardware: Servers, Desktops, laptops, Printers, Fax-machines.
Networking: TCP/IP, LAN, WAN, Drop Installs, Data Cabling Cat 5e/6.

Technical Background

Confidential Baton Rouge, La July 2012-Present
Technology Specialist

Supported nine schools ranging from (K-12 school) within the school district to help resolve desktop and networking issues and made network recommendations, as directed by the IT Director.
Installed Cat 5e/6 cables throughout the facilities ranging from 50- 300ft.
Closed tickets out using Altiris, leaving a 48 hour window between ticket resolutions.
Developed a maintainable network infrastructure for schools that previously had anunreliable structure.
Data tracking/ Inventory completed at all locations. Quality Assurance of current hardware included in technology documents.

Confidential Ft.Irwin ,ca.May 2009 -July2012
Network Technician

Monitored and responded to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Installed and configured network hardware and software. Provided network troubleshooting, technical support and training to end-users.
Administered network security. Backs up file server data/disks. Provided intermediately complex server maintenance.
Maintained current knowledge of relevant technology as assigned. Took on new projects that were assigned by IT Director

Confidential
Las Vegas, NV
September 2004 – April 2009
IT Tech Support

Technical assistance was provided for end users. Software tests, installations, and PC deployment.
VOIP phone installation and support (Shoretel phone system) Data cable troubleshooting,
Troubleshoot computer equipments, ensuring it runs correctly, and recovered any lost or accidentally deleted data.

Work Experience

Confidential (IT Support) July 2012-Present
Confidential (Network Technician) June 2010- July 2012
Confidential (IT Administrator) May 2009-November2009
Confidential (IT Technician) Sept 2004- April 2009
Confidential (IT Support) May 1998- August 2004

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