System Specialist Resume

PROFILE:
Strong business acumen with keen understanding of people and company financial goals. Strengths in developing trust, collaboration, surfacing underlying issues and formulating solutions. Can adapt quickly, problem solve and respond to critical needs.

EXPERIENCE:

Confidential, Astoria, NY May 2010 - Present
Sales Support Representative

Serve as main point of connect for client groups and provide exceptional customer support.
Build relationships with customers and key partners by identify underlying needs, successful account management and driving results.
Comprehensive understanding of HVAC systems; ability to educate clients on products and assist them in decision making process to match the best product for their business needs.
Manage negotiations, provide price quotes and create purchase orders for contracts.
Field sales calls and prioritize based on urgency.

Confidential, New York, NY July 2004 - May 2009
System Specialist/Internal Audit Global Access Services

Support client groups and help in analysis of system setups, performing tunings and resolving solutions.
Work on the development and management of the implementation, up gradation and system setups.
Enforce policies to ensure company operations are compliant.
Manage independent verification of all remote access security accounts.
Design and implement procedures to ensure alignment with audit process.
Proficient analysis of data presented by IT security administrators.
Create and update Management Information Systems reports.
Prepare reports identifying outstanding issues; prioritize and provide solutions on how to execute effectively.

Confidential, Poughkeepsie, NY March 2004 - June 2004
Sales Associate

Responsible for increasing for sales profits with cutting edge marketing strategies
Improved customers service through products/services education

EDUCATION:

BA, Business Administration - Marketing Concentration
Proficient in Outlook, Microsoft Word, Excel, PowerPoint, and Internet/Search Engines.

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