Objective

To pursue a career in the computer maintenance field in order to contribute to a company\'s success and build on my skills in programming and IT support.

Education

Bachelor of Science in Computer Information Systems, Track in Computer Forensics

Computer Skills

• DOS OS (3-6), Windows (XP, 2000, Vista, 7)
• Network Administration, AD, SCCM
• Network Printer troubleshooting
• PC, Mac, Linux, Wyse
• Microsoft Office Suite (2000-2010)
• Outlook, Outlook Express, Lotus Organizer 5
• Norton, Trend Micro
• Hardware/Software diagnostics/upgrades
• Novell Netware, GroupWise
• Backup Exec, Win Zip 9, WinRAR
• Adobe CS5
• Corel 8 - X, Paint Shop Pro 9 - XIII
• HTML, CSS, Java, JavaScript, WScript
• Revise existing PHP and SQL databases
• PASCAL, BASIC, Flash, C++, ASP.net
• ASCII, Binary, BashScript
• HP Service Center
• DAME ware remote connection suite
• AP/AR (verified functionality with users)

Certifications

Three Rivers Safety Center Certified – TRSC ID#139874
HIPPA Certified – 7/13/2012
NRC Certified 5/22/2012

Work Experience

Confidential, IL 10/01/12 – 12/28/12
IT Consultant

• Preload new computers with Provena SCCM Image
• Disconnect old computer and replace with new preloaded computer
• Perform Help Desk duties as they arise

Confidential,St. Charles, IL 5/22/12 – 7/22/12
IT Consultant

• Preload new computers with software specific to client facility
• Update Master Inventory database for all laptops and desktops
• Sort and package computer paperwork for filing
• Digitize invoices for software to reduce paperwork
• Clean and organize IT storage closet
• Act as lead for recycling of retired laptops and desktops
• Perform Help Desk duties as they arise
• Update Active Directory for client network access
• Assist with network diagnostics and plan resolutions

Confidential, Bloomingdale, IL 7/12/12 – 7/13/12
IT Technician Installer

• Run new Cat6 networking cable for new Access Points in store
• Terminate cables and assemble Access Point hardware
• Secure network cables away from EMI generating equipment

Confidential,Clinton, IL 5/21/12 – 6/29/12
PC Refresh IT Technician

• Complete Nuclear Regulatory and Exelon specific training prior to beginning work
• Preload new computers with software specific to Clinton, IL facility
• Verify user software installed on computer being replaced
• Backup user data to PC Refresh network share
• Disconnect old computer and replace with new preloaded computer
• Restore user data to new computer from network share
• Install any additional software user requires after verifying licensing according to user
• Palletize old computers for transport back to IT Services building

Confidential, Chicago, IL 4/2012
IT Technician

• Replaced overhead monitors onsite at Midway Airport
• Replaced Gatereader computers, and imaged Windows 7 and Windows XP

Confidential, IL 3/5/12 – 3/16/12
Systems Analyst

• Replace older leased computer equipment with newly leased
• Perform backup of existing user data and restore data to new computer
• Perform diagnostics on all equipment according to checklist and sign off
• Utilize DAME ware software to remotely service computers and migrate user data
• Diagnose network printer issues and escalate if necessary
• Diagnose failures in software packages utilizing database and correct if possible
• Inventory all technology assets including computers, monitors, software, accessories
• Provide first point of contact access to Citgo and contract staff in HP Service Center platform
• Improve efficiency, standardize layout and add capabilities to company intranet/website

Confidential, IL 2/7/12 – 3/5/12
IT Technician

• Replace existing IBM POS equipment with NCR POS equipment
• Pack up and palletize old equipment in safe manner
• Connect new CPU, till, scanners and scale, keypad/display, receipt printer
• Initialize network boot for reimaging and enter specific lane settings
• Perform diagnostics on all equipment according to checklist and sign off

Confidential,Chicago, IL 12/2011
IT Technician

• Record Serial numbers and Service tags on old kiosks for inventory
• Disconnect all network, power and serial cables.
• Connect new kiosks and reroute cabling for efficiency
• Verify functionality for all kiosk functions
• Verify all work completed to satisfaction with Supervisor

Confidential,Cities in IL 08/2011–10/2011
IT Technician

• Troubleshoot any technical failures on kiosk with HP War Room
• Setup/install new computers in Walgreens for HP-Walgreens Photo project
• Verify all work completed to satisfaction with Store Managers and submit reports
• Coordinate rescheduling of sites amongst multiple technicians
• Complete all work with a minimal amount of supervision, often none
• Transport kiosks between stores to ensure completion of visits

Confidential,Cities in IL 11/2010 – Current
Sales Event Specialist

• Study manufacturer provided materials to discuss their product
• Train store sales staff on the features and benefits of the product
• Provide consultative expertise to customers regarding product
• Act as first point of contact when a customer calls or enters the store
• Demonstrate technology being represented on certain projects
• Close sale with customer so that store staff can complete the sale
• Complete daily reports on activities while in store

Confidential, Bolingbrook, IL 9/2010 – 2/2012
Proactive Merchandising Representative

• Retrieve weekly shipments from UPS for kiosk
• Transport product to secure location to verify counts and then to kiosk for filling
• Fill and clean kiosk while also verifying kiosk functionality
• Complete weekly reports on status of kiosk and product inventory.

Confidential,Bolingbrook, IL 1/2008 – 09/2010
Sales Associate/Technician

• Act as first point of contact when a customer calls or enters the store
• Provide customers with answers to any questions about technology or office setup
• Ensure strict compliance to company procedures remains in effect at all times
• Assist Store Manager and Supervisors with their additional duties
• Perform initial diagnosis and recommendations to customers for computer repair work