Education
Bachelors of Business
Microsoft Certified System Engineer

Platforms

AS400(iSeries) / Mainframe includes: Unix/Linux includes:

• Edit CL Programs & performing CL Commands Interpret ASCII & EBCIDIC languages
• Create libraries & designing user accounts Utilize FTP to transfer data from systems
• Maintaining Subsystems & Batch / Interactive Jobs Connect Windows, Unix, & Legacy system

Windows Server/Exchange includes: (EDI) includes:

• Installation of applications, Maintain AD Accounts Configure/Setup trading partners
• Add/Modify Microsoft Exchange accounts Implement Public/Private keys for B2B
• Train Windows users & support Citrix environment Work w/FTP, AS2, VAN, & secure protocol

Skills

Systems: AS/400(iSeries), MVS, UNIX, Solaris, Linux, AIX, SQL Server, Windows 7, Windows XP, 3Tier System, Novell, Mac OS, etc…
Networking: LAN/WAN, TCPIP, VPN, SSL, AS2, FTP, HTTP/S, 1SYNC, (GDSN), ODBC, etc...
Software: EDI, AS2/3, PKI, PKCS, Security, iManage(Interwoven), DocsOpen(Hummingbird), Norton, Firewalls, Ghost, IM, Navigator, MS Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook), Lotus Notes, ODBC, ROBOT(BRMS),MS Exchange, OWA 2000, Clarify, Remedy, JCL / CL, EBSuite(CRM), LoanSoft(LOS), Calyx(Point), UTP/STP, CampusVue, Cognos, etc..

Employment History

Workforce Trainer Mar 2012 Present
Confidential,Chicago Southland (Workforce Development)

• Administer Pre/Post TABE testing for program participants in Manufacturing Training Partnership
• Conduct program outreach, recruiting, advertising, job assistance, assessments, and case management
• Provide/Present program benefits to Local and Regional organizations throughout the Chicago Southland Area concerning free job training
• Deliver powerpoint presentations regarding Advanced Manufacturing Training at various colleges to obtain hitech NIMS/MSSC certifications
• Maintain DOL Grad system for participant data entry and generate specific demographic reports for the Department of Labor workforce
• Conduct job readiness workshops & resume designing for all CNC program participants
• Travel throughout Chicago Southland Region making presentations to small and large audiences
• Create career job development strategy for all program graduates in Manufacturing Training
• Population Served: ExOffenders, Veterans, Homeless, LowIncome, Unemployed, Dislocated workers, H.S. Dropouts, Incumbent, Minorities, AtRisk, SNAP/TANF Recipients, LowLiteracy, etc…
• Organization Served: CHA, IDES, IDHS, DCFS, IDOC, WIA, CBO, FBO, RESP, HACC, PSC, CCC, SSC, Nation ABLE, Veterans Admin., etc…

Technology Graduate Advisor Apr 2009 Nov2010
Confidential,

• Coach and Instruct students on communication skills required for jobreadiness
• Train students and alumni to build job search skills and ensure the student is ready to begin working.
• Offer students access to the business community, internships, mentorship, networking, and other opportunities.
• Partners with Education & Student Services department to help students develop career related skills
• Coach Students individually and in groups on creative job search skills, resume writing, interviewing techniques, professionalism and necessary business acumen.
• Conduct workshops on subjects related to Technology, Business, Construction, and Criminal Justice
• Leverages relationships with employers to assist students with career related employment
• Facilitate & provide appropriate speakers to address:retention and developing ones’ career
• Perform data extraction and generate reports using CampusVue, Cognos, and SSRS applications

EDI Support Analyst Jan2005 Aug2008
Confidential, Chicago, IL

• Provide Onsite training/upgrades for Electronic Data Interchange software at various client sites.
• Analyze client methods of business data exchange electronically in a secure channel
• Perform analysis and configuration for AS1/ AS2 connectivity using VAN, FTP, HTTP & HTTP/S
• Implement security/encryption methods for business exchange i.e. HASH, SHA1, MD5, Algorithm
• Configure, & Install Electronic Data Interchange solution on AS400(iSeries), UNIX, Windows systems
• Create and configure SQL Server Database for Enterprise EDI software testing
• Troubleshoot syntax data errors of XML, EDI, and tracking system logs
• Design Public/Private Keys for B2B/B2C partners using EDI Certificate Authority System
• Supported US & International Service Desk clients: DoD, USEd, WalMart, BCBS, FedEx, CitiCorp, UPS, IBM, LOWES, etc…
• Design EDI documentation for AS400(iSeries), Windows, and Unix platforms
• Interact with iSeries tools i.e. PDM, CL, SEU, DFU, and AS400(iSeries) Navigator
• Create / Administer AS400 user profiles via iSeries Navigator utility
• Train Service Desk team members in EDI solution implementation and software behavior
• Train coworkers on AS400(iSeries) navigation, errors, system commands and syntax
• Create 1SYNC (UCCNET) Data Pool accounts for supplier/retailer Data Synchronization
• Investigate data synchronization errors between Supply Chain clients publishing to 1SYNC Data Pool
• Interact with Supply Chain (GDSN) via 1Sync, Supplier, Retailer, etc…
• Participate with supporting PepsiCo onboarding process with supplier/retailer data exchanges

Mortgage System Analyst Mar2004 Dec2004
Confidential, Chicago, IL

• Troubleshoot service desk client issues related to LoanSoft Origination software
• Calculate loantovalue (LTV) and verify consistency with software
• Investigate underwriting requirements with various loan programs
• Articulate credit report information to internal/external clients
• Collaborate with helpdesk member solutions regarding software
• Provide navigation procedure with application, hardware and error log
• Verify hardware & software compliance with company policy procedures
• Correspond with vendors, technicians, engineers, underwriters, etc…
• Configure Outlook 2000 and application on client laptops via phone
• Participate in helpdesk system account administration procedure in Active Directory (AD)
• Provide detailed analysis of hardware and software improper functionality

Application Administrator Aug1999 Jan2002
Confidential,Chicago, IL

• Participate in designing of Windows 2000 Professional Desktop
• Perform configuration of desktops with NT workstation, Windows 2000
• Create, delete, and modify NT user accounts for system users
• Analyze and diagnose iManage document errors, transmissions, and communication
• Create, change, and delete user exchange accounts with Exchange 5.5
• Modify, delete, and reset passwords of NT/iManage user accounts
• Provide helpdesk with 3rd level support of all iManage connectivity and document issues
• Design account administration documentation for QA procedures
• Modify users, groups, and permissions for iManage 3Tier Applications
• Perform ODBC modifications for iManage remote locations

Sr. Customer Support Analyst (Helpdesk) May1998 May1999
Confidential,Chicago, IL

• Provide installation, upgrade, and support of MS Products and network equipment
• Conduct imaging for Compaq and Dell desktops using Ghost applications
• Instruct users on system requirements and software compatibility
• Customize and consult clients Windows 95 desktop for efficient use
• Maintain helpdesk system resolution and requests within Clarify tickets database
• Install and configure printers, scanners, modems, CDROMS, etc…

Helpdesk Team Lead Technical Specialist (Legal Dept.) May1996 May1998
Confidential, Chicago, IL

• Develop training strategies for device connectivity issues
• Train Helpdesk team on proprietary software, MS Products, and hardware components
• Conduct oneonone application training for rating software for Remedy
• Provide helpdesk customer support with MS Office and laptop utilization
• Troubleshoot helpdesk hardware & software problems within community
• Design problem tracking database using MS Access for department
• Develop hardware inventory for department using MS Excel
• Perform Remote Mail installation as well as laptop system backups
• Install and configure printers, scanners, modems, workstations, CDROMS, etc…

AS400 Systems Operator Apr1988 May1995
Confidential, Chicago, IL

• Provide technical support and system administration as the liaison between staff
• Design printer and terminal devices for AS/400 peripherals and communication lines
• Read, interpret, troubleshoot, and understand basic CL syntax and error logs
• Designed 10 node Novell Netware 3.12 LAN system PeertoPeer connections
• Perform AS400 tasks such as backups, restores, and device configuration
• Change AS/400 software variables using CL, PDM, SEU, etc…
• Perform AS400 system training for new hires and existing computer operators
• Configure connection of controllers (3274), printers (Xerox) and terminals (5250)
• Troubleshoot jacks and wiring (RJ11, RJ32, Twinax) for patch panel
• Manage weekly/monthly backups for system usage and file restoration
• Designed AS400 unattended backup system utilizing ROBOT system