Accomplished, results-oriented IT professional with demonstrated success implementing multiple IT initiatives that improve business functionality with positive impacts on the bottom line. Skilled project manager with proven background in delivering time-sensitive IT projects within tight deadlines. Technology savvy self-starter, adept at moving into environments and able to extrapolate from existing experience to quickly adapt new technologies fluently. Strong analytical skills and technical writing experience used to implement positive, productive decisions ensuring clients are well-prepared and set up for success.

Information Technology

Project Management

Technical Writing

Technical Analysis

Network Engineering

Business Documentation

Systems Integration

Upgrades / Migration

IT Strategy Development

Certifications:

MCSE 4.0 (in progress), CompTIA Network+, A+ IT Technician

Operating Systems:

Windows 3.1, Windows NT Server 4.0, Windows 9X, Windows 2000 Pro and 2000 Server, Windows XP Professional

Hardware:

Switches, Hubs, Laptops & Workstations & Servers (Dell), Raid, SCSI, Modems, Network Cards, Memory, Printers, Scanners, and other peripherals

Software:

Exchange 5.5 & 2000, Windows Terminal Server, MS Proxy Server, Seagate Backup Exec, McAfee, Norton Anywhere, MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), MS Publisher 2.0, WordPerfect 5.0-12.0, Adobe Acrobat Professional, Adobe PhotoShop, HTML 2.0-4.0, Macromedia HomeSite 1.0-5.5

Network/Protocols:

LAN/WAN, VLAN, TCP/IP, IPX/SPX, NWLINK, NETBUI, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, RIP, NAT, IGRP, TFTP, Ethernet

Confidential,Garland, Texas
Director of Client Services September 1992 – December 2008

Acting Network Administrator for a group of companies (Essential Corporate Solution and Dispute Services, Inc.) with multifaceted responsibilities to configure, install, and administer network infrastructure and telecommunications systems, that supported employees for both companies totaling 70+ employees. Established new IT policies, which defined acceptable use of IT assets, within each company. Managed all additions and changes to user desktop, email and PBX accounts. Installed and configured servers RAID 1 and 5 arrays in addition to facilitating daily and weekly backups and restoration using NT utility. Configured and monitored status of printers handling installation of other peripherals. Actively provided desktop, configuration, training, and phone support for software and hardware. Carried out full installation of Dell servers and workstations, laptops, tablets, switches, routers, hubs, and new workspaces.

• Successfully created and developed an easy-to-use, stable and redundant computer network that expanded as the company grew and functioned with no problems between 1994-2008.
• Managed purchase and replacement of a destroyed Dell server, 15 Dell workstations, 40 battery backups, associated network cabling and telephone wiring within a week after a severe lightning strike destroyed the file server and peripherals without a loss to production in 2004.
• Built 250+ computer workstations between 1992-2005 then oversaw all IT purchases from 2006-2008.
• Provided all levels of network administration, technical support and Help Desk support for all employees across three organizations (ECS, DSI and Safety Advisory Council) saving money and resources for each company as the single point of contact.
• Acting Webmaster for ECS focusing on research and purchase of domain name, leased web space and ISP, email accounts set up for 85+ users, wrote the HTML code, and created final website content and graphics in 2000.
• Trained 70+ employees on using multiple software applications (QuickBooks Pro, MS Office Suite, Internet Explorer).
• Successfully created password-protected Web access to all electronic documents available as fillable forms online or as downloadable forms for clients and employees.
• Acting Webmaster for DSI focusing on research and purchase of domain name, leased web space and ISP, wrote the HTML code, and wrote all webpage content and designed all graphics with PhotoShop in 1998.
• Managed and coordinated all upgrades (Windows 98 to Windows XP) and trained 60+ users in using the new Windows XP features in 2002.
• Acting Webmaster for Safety Advisory Council focusing on research and purchase of domain name, leased web space and ISP, wrote the HTML code, and wrote all website content and designed all graphics using PhotoShop in 1996.
• Managed and coordinated all upgrades (Windows 95 to Windows 98) training 45+ users in using the new Windows 98 features and functionality in 1999.
• Managed and coordinated all upgrades (Windows 3.1 to Windows 95) and trained 35+ users in using the new Windows 95 features and functionality in 1996.
• Developed a consolidated network in 1994 with two Dell servers using Windows NT4, all workstations using Windows 3.1, and ten multi-function printer/copiers throughout a three-story complex.
• Spearheaded and completed the building of all computers which included purchasing components, building the desktop computers, cabling and networking, and loading all software applications for 15+ workstations within three days in 1992, which replaced an older network using a mainframe and dumb terminals.
• Analyzed and examined all client company’s human resource documents, forms and policies proposing suggestions and changes as needed to bring client policies and procedures into legal compliance in my role as Director of Client Services.
• Handled technical writing projects such as client human resource documents (hiring forms, injury forms, employee policy manuals, employee safety manuals, and drug policies), business policies and procedures’ manuals, documents, forms, and training products and services for 500+ client companies.
• Trained client management in the fundamentals of Texas and Federal employment law issues, alternate dispute resolution, basic OSHA compliance, hiring procedures, and injury management.
• Trained client employees on new employee policies, state and federal compliance issues, including non-subscription to Workers’ Compensation and ERISA.

• MCSE