SUMMARY:

Accomplished, ITIL certified, Senior Systems Administrator/IT & Network Manager with 20 years of experience implementing strategic IT initiatives that improve business functionality. Technology savvy self - starter, adept at moving into new environments and drawing from existing experience to quickly adapt to new technologies. Excellent written and oral communication skills, with the ability to disseminate technical information to diverse groups effectively.

TECHNICAL EXPERIENCE:

Operating Systems: Windows NT4, Windows Server 2000, 2003, 2008/2008 R2, 2012/2012 R2 Windows XP, Windows Vista, Windows 7, Windows 8, Windows10, Novell Netware 4.x-6.x, BlackBerry Enterprise Server, SQL Server, VMware ESXi\VSphere

Hardware: Dell servers, laptops and desktops, Compaq Servers, Apple Laptops and desktops, BlackBerry, Broadband Cards, EMC SAN, printers, scanners and digital senders, rack configuration, Sonicwall, Cisco Hubs, Routers and Switches

Software: Symantec Backup Exec, ARCserve, Microsoft WSUS, Microsoft SMS, Miicrosoft SCCM 2007-2012, Microsoft Lync/Skype, Lotus Notes, Exchange 2003/2007/2010 , Office 365, Nessus, GFI Languard, GroupWise, iMIS, Remedy, Service Now, Track-It, Symantec Endpoint Protection Anti-virus, McAfee Antivirus, Postini, Mailwise, Barracuda Spam and Virus Firewall, Citrix, Cisco AnyConnect, Solarwinds, Amazon Web Services

Networking: DHCP/DNS management, WAN/LAN, IP configuration and troubleshooting, KVM switches, IP phones

PROFESSIONAL EXPERIENCE:

Senior Systems Administrator

Confidential, Washington, DC

Responsibilities:

• Perform all systems administration functions in support of ED Confidential, inclusive of ITACCI and IT Operations
• Regularly research, plan, execute, validate, and review Windows Server 2012 R2 and 2008 R2 activities, including but not limited to Active Directory, Group Policy, Backups, Recoveries, Solarwinds Network Monitoring and WSUS and GFI Languard patching
• Used Powershell to automate manual and repetitive processes
• Work closely with Cyber Security Lead to research, validate, and review security posture and associated improvements to further strengthen the security of the environment
• Regularly troubleshoot issues and develop plans to remediate change management protocols for customer review, approval, deployment and sign-off
• Lead Windows 10 upgrade project, including applying CIS security benchmarks, upgrading group policy objects, customized software baseline for the department and used SCCM 2012 to deploy the images
• Implemented and administered GFI Languard patch management system to ensure that all systems were patched and in compliance with Confidential ’s security standards
• Provide input to Confidential monthly status report and participate in monthly status report review meetings, working collaboratively within a team environment, inclusive of Confidential colleagues, Confidential government customers, and other government contractor stakeholders

Senior Systems Administrator

Confidential, Washington, DC

Responsibilities:

• Served as Systems Admin Team Lead on large scale project to upgrade existing HP laptops to Microsoft Surface Pros
• Created, tested and deployed various application packages using Microsoft SCCM 2012
• Created batch files to facilitate the deployment of different packages and MSI installations
• Created Virtual Machines and Servers using VMware and vSphere in Test/Stage environment
• Coordinated with Security Operations Team to perform Nessus and malware scans on Virtual machines that are used to test new software packages
• Worked with Cybersecurity Analyst to research software and to remediate any issues that exposed systems vulnerabilities
• Worked with the service desk to deploy SCCM packages and software installs per agreed upon SLA’s

Senior IT Consultant

Confidential, Washington, DC

Responsibilities:

• Serve as temporary Senior IT Consultant to various clients in the Washington, DC metropolitan area
• Support clients cloud based email/applications using Office 365,Amazon Web Services and Google Apps
• Provide Senior level network administration/engineering functions as needed by clients running Windows and Linux Environments and utilizing VMware, Citrix Metaframe, and Microsoft SCCM solutions, Solarwinds network monitoring tool and Bluecoat web filtering appliance

IT Manager/Senior Systems Admin

Confidential, Washington, DC

Responsibilities:

• Performed all system administration of Windows servers, Local Area Network (LAN), firewall, switches, routers, network printers/scanners and other peripherals
• Installed, configured and maintained complete Windows Server 2003/2008R2 infrastructure for the Institute including: File, Print, Active Directory, Group Policy, DHCP, DNS, Terminal Services and VPN, Exchange 2003-2010, Outlook Web Access (OWA), Windows Server Update Services (WSUS) Microsoft Lync administration and Citrix remote support
• Deployed new software packages, system updates and imaged new systems using Microsoft SCCM 2007
• Led upgrade and build out project of Microsoft Office Communication Server (OCS) to Microsoft Lync
• Served as Microsoft Lync administrator
• Converted Windows 2003/2008R2 Infrastructure servers from physical to virtual using VMware 4.0
• Upgraded entire physical network environment to virtual using VMware 4.0 running on a Dell Compellent SAN
• Performed network monitoring and evaluation to identify potential problems and ensure high availability of network services
• Installed, configured and maintained Blackberry Enterprise Server (BES)
• Installed and managed Symantec Anti-Virus console to download and push out daily anti-virus updates
• Provided second-level helpdesk support and oversaw helpdesk tracking system to ensure the highest degree of customer satisfaction
• Implemented a new HRIS system (Abra) using Windows SQL Server
• Managed video teleconferencing equipment and virtual meeting room configurations and setups
• Managed System Support Specialist including recruitment, supervision, scheduling and evaluation
• Created IT/Network Policies and Procedure Manual

Information Technology Manager

Confidential, Washington, DC

Responsibilities:

• Provided senior leadership and direct management of information technology for 8 departments
• Researched, evaluated and purchased computers, network and computer equipment, printers and software
• Managed Windows 2000 server, Netware 5.1 server and client computers running Windows 2000 and Windows XP Operating systems.
• Analyzed and resolved user problems with Microsoft Access databases, Office 2000 (Word, PowerPoint and Excel), Office XP, Corel Word Perfect, Novell GroupWise 6.0, Accounting and HRIS System
• Managed network security using SonicWall firewall
• Developed annual budget for Information Technology department.
• Planned and began implementation of an IT Strategic Plan

Information Systems Manager

Confidential, Washington, DC

Responsibilities:

• Directed IT department and supervised helpdesk staff and office services staff
• Served as Manager of Office Services and IT departments with full responsibility for all facilities and building issues
• Worked closely management office to have all facilities issues reported and resolved in a timely manner
• Administered Windows 2000 Active Directory, NT, Novell, Exchange, Castelle (fax server) and Citrix Remote Access servers for a staff of 175
• Provided second and third level helpdesk escalation support using Support Magic Software
• Supported Macintosh OS 10 workstations in Design Services department
• Monitored, evaluated and oversaw relationships with hardware, software and AV equipment vendors
• Evaluated and purchased new technology for the organization
• Prepared technical RFP’s when seeking new vendors for various projects
• Facilitated all IT functions for a major office relocation project
• Communicated IT policies, procedures and initiatives to non-technical staff
• Prepared and administered Service Level Agreements to ensure prompt and efficient IT service
• Communicated regularly with staff to ensure that IT was meeting or exceeding staff needs
• Worked with management to implement a complete disaster recovery/alternate workspace plan following the September 11th tragedy