SUMMARY:

• IT Professional with over 10 years of experience in enterprise design, analysis, implementation, configuration, deployment, administration, support, change management, and troubleshooting various network technologies that includes proficiency in routing, switching, security, firewalls, voice, wireless, data center and server technologies.
• Proven background and experience as a technical lead including all phases of enterprise management, design, build and support of a 24/7, mission critical environment along with mentoring other technical professionals, addressing compliance, documentation, policies/procedures, change management, and budgetary guidelines.
• Proven experience as subject matter expert (SME) to both technical and non - technical professionals including acting as advisor/mentor for various technical, professional and operational activities.
• Proficient in consulting including conducting proactive business needs assessment/analysis and creating a design solution to meet those business/operational needs along with creating a statement of works (SOW) and handling contract negotiations, vendor management, licenses, product lifecycle management.

TECHNICAL SKILLS DETAIL:

Routing/Switching Technologies: Cisco Routers ASRs/ISRs, Cisco Catalyst/Nexus, Juniper, Citrix, H3C and HP Routers & Switches, WAN, LAN, TCP/IP, Cisco IOS, Spanning Tree Protocol, BPDU, CDP, ACL, NAT, PAT, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, VXLANs, Multicast routing, HSRP, SVI, CEF, Etherchannel, Portfast, VSS, VPC.

Security/Firewalls Technologies: Cisco ASA 5500 series firewalls, Cisco Security Manager Suite, Cisco FWSM, Cisco IPS/IDS, Cisco ISE, Cisco ASA 1000V cloud firewall, Checkpoint Firewall, Juniper SRX series, Palo Alto, AAA - TACACS+/RADIUS, SSH, VPN, IPSec, SSL/IPSec, Port Security, MAC Address Filtering.

Wireless/Voice Technologies: Cisco WLC, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, Aironet - Voice Over Internet Protocol (VoIP), VoIP/SIP, CUCM, UCCX, RSTP, STP, Quality of Service (QoS), PoE.

Monitoring/Data Center/Servers/APPS: Wireshark, Cacti, Nagios, SolarWinds, Cisco Security Manager Suite, Remedy - VMWare, F5, Citrix NetScaler, Microsoft Windows Server NT, 2000, 2003, Exchange, Cisco Prime, Meraki, SNMP, DNS, DHCP, FTP, Telnet, HTTP(S), SMTP, PTP, SFTP, RDP, AWS.

PROFESSIONAL EXPERIENCE:

Confidential

LAN/WAN Services Manager

Responsibilities:

• Technical operations responsibilities including acting as technical lead for network implementation/deployments, handling high level change requests and tier 2/3 escalation support with focus on providing root cause analysis.
• IT Professional responsible for project/implementation, design/review, administration, analysis, and troubleshooting in time sensitive/mission critical activities.
• Team lead and mentoring, including verification, documentation and mentoring of 6-10 Engineers.
• Specific Technologies handled include but not limited to Cisco ISRs/ASRs; Cisco Catalyst/Nexus Switches Cisco ASAs; Juniper EXs; F5 Big-IP Version 11.6.0; Cisco Unified Communications Manager Express Version; Cisco Unity Express Versions; Cisco Wireless LAN Controller; Cisco Aironet 11x Access Points; Palo Alto (PAN) Firewalls, Nagios, Solar Winds Orion, Cacti, Wireshark, VMware vSphere ESXi, PBX, Hubs, Repeaters, Patch Panels and Patch Cord.
• Technologies in network environment include but not limited to routers, switches, security firewalls, voice, wireless and related technologies along with various server/application administration, system re-imaging, and remote setup.

Confidential

Technical Administrator

Responsibilities:

• Lead member responsible for administration/service requests, escalation support/ticket resolution in an enterprise LAN/WAN environment for corporate, WAN links, and branch offices.
• Team lead and mentoring, including verification, documentation and mentoring or 6-15 technical and non-technical staff.
• Technologies in network environment include but not limited to routers, switches, security firewalls, voice, wireless and related technologies along with various server/application administration, system re-imaging, and remote setup.
• Technologies include but not limited to local area network (LAN) technologies, wide area network (WAN) technologies, server and enterprise applications and desktop technologies.

Confidential

IT Project Manager

Responsibilities:

• Managed full cycle technology projects including, Cisco CCM, server architecture and email implementation.
• Member of a team of professionals responsible for backup/recovery, change management, analysis, support and troubleshooting in an enterprise LAN/WAN environment for corporate, WAN links, and branch offices.
• Specific Technologies include but not limited to Cisco Call Manager, UCCM, Cisco IP Phones, VMWare, Windows Servers (NT, 2000 and 2003), Exchange Server (2003 and 2010), Active Directory (Group Policies), SCCM, DHCP, DNS, WINS, LAN, vLAN, WAN, NAT, VPN, IPSEC/L2TP, TCP/IP, UDP, SCSI, iSCSI, RAID, NAS, SAN, FTP, IIS, SMTP, SNMP, HTTP, NTFS, Wi-Fi access point, Cisco IOS, RIPv1, RIPv2, OSPF, BGP, IGRP, EIGRP, PBX, VoIP, Hubs, Repeaters, Switches, Routers, and V-sat.
• Technologies include but not limited to local area network (LAN) technologies, wide area network (WAN) technologies, server and enterprise applications and desktop technologies.