Summary
IT Professional with a background in computer operations and application programming.Extensive experience inData Center Services, including project management, testing, evaluation&analysis, system engineering, and Enterprise Architectures.

Recent Career Accomplishments

• Improved accuracy for forecast and cost estimation by 75% during pre-sales by developing robust tool, allowing organization to better estimate effort and costs during pre-salesphases and provide resource demand reporting for US, Canada, and Latin Americaprojects
• Standardized pre-sales architectural diagrams by creating standard template, with increased automation and ability for custom elements, reducing design time by 25% and providing consistency in final deliverables
• Reduced engineers’ preparation and acclimation time by 80% bycreating engineering documentduring pre-sales phase to provide knowledge transfer to post contract engineering team on the solution design details, timelines, contractual milestones, risks, issues, and customization elements

Professional Experience

Confidential, Plano, TX(acquired EDS in 2008) 1981 - 2012
Information System Architect (2007– 2012)
Served as Data Center Architect on pursuits from $10M to over $1B in Total Contract Value. Established, streamlined, and/or automated team processes, templates,checklist, and collaboration methods for productivity gains, improved accuracy, consistency, and accountability. Complemented midrange architect role with workplace projects and backup support to Workplace Architect. Team mentor.

• Created robust tool for Americas region to simplify, increase accuracy, and automate forecast and cost estimation activities which yielded a reduction in Data Center Services engineering cost gaps by more than $30M and increased cost avoidance by more than $20Mover past 2.5 years
• Developed rough order of magnitude tool for sale teams to use prior to engineering engagement, to provide initial engineering costs for inclusion in pursuit cost model for early contract negotiations
• Createdand established use case template to estimate availability timeline of key engineering deliverables required for transition activities
• Enhanced forecasting to include algorithms for Workplace Services to identify further cost gaps and yield additional cost avoidance in areas such as Messaging, Active Directory, and Mobile Messaging
• Authored midrange portion of collaboration file consisting of best practices, corporate links, and common questions to use during solution reviews, resulting in more consistent and thorough reviews
• Reviewed and approved client solutions across midrange technologies for adherence to corporate standards and best practices to yield cost reductions using standard and leveraged solutions
• Identified custom interfaces, interdependencies, and risks within solution design to ensure supportability
• Published lessons learned to reduce and/or eliminate solution design issues
• Implemented and maintained collaboration site; defined polices and training
• Identified need, then converted directories and documents in corporate repository within two days for upcoming audit, restoring consistency in adhering to organizational guidelines and policies
• Achieved aggressive timeline of four days for account escalation to create standard server build templates, which had not previously existed for the client, to build out server farms for future use
• Created Current Mode of Operation and Future Mode of Operation architectural diagrams from escalation, which exceeded account’s expectations, resulting in successful sign-off of a troubled pursuit
• Consulted with off shore teams on account escalation to complete detailed analysis; creating 54 page report of findings and recommendations to meet client’s expectation
• Developed team training sessions to improve use of corporate repository and sales tools

System Architect(2003-2007)
Recommended deployments of supplier technologies, participated on specialized teams to support severity one situations, and participated on creation of new team for engineering engagement during pre-sales phases.

• Executed evaluations and published recommendationsfor global deployment and best practice guidelines
• Served key role on Service Excellence Assessment teams; identified areas of improvement and corrective action plans/metrics, and analyzed business, technical, and operational aspects of service delivery
• Led or participated on Service Action Teams for supplier escalations; worked with supplier on mediation, server identification, data gathering, and maintainingstatus reports
• Assigned as midrange consultant and led subject matter experts in analysis of escalated accounts; created final report findings and recommendations
• Defined goals, objectives, processes, templates, integration points and value-add forteam start-up

Infrastructure Senior Specialist (1997-2003)
Served as Sun liaison for corporate relationship. Supported action teams and service excellence projects.

• Managed supplier relationships for roadmaps and future technologies for corporate awareness
• Evaluated supplier software for global distributions within data centers
• Established corporate direction of supplier technologies and guidelines for corporate use globally

Advanced Software System Engineer(1992-1997)
Applied mainframe benchmarking expertise to midrange platforms for potential global deployments.

• Performed evaluations on MVS and Unix automation products to provide corporate recommendation
• Maintained multiple lab environments (MVS, VM, and Unix) to perform required software evaluations
• Executed benchmarks to establish corporate performance rates and recommend corporatestandards

Additional EDS Experience
Software System Engineer
Software Programmer
Computer Operator
Documented and executed evaluations and benchmarks for potential global deployments.Provided IMS systemsupportfor data center environments and application support for Medicare systems. Supported back and front end job scheduling and production control areas.

• Performed evaluations on MVS automation products to provide corporate recommendation
• Maintained mainframe MVS and VM lap environments
• Executed mainframe benchmarks on multiple vendor platforms to established corporate performance rates and recommended configuration and implementation standards
• Implemented IMS release across US data centers for system refreshesusing corporate distribution
• Maintained and authored applications programs for Medicare accounts in support of government changes

Technical Experience and Knowledge

• Tools:Microsoft Office Suite, Microsoft Visio, Microsoft SharePoint Borland StarTeam, Oracle Siebel,Architecture Creator System
• Operating Systems:OS/390, VM, UNIX, Windows
• Languages:JCL, COBOL, Assembler, Shell, Visual Basic, C#
• Technologies:IMS, Sun, HP, Virtualization, Clustering, Cloud Computing, Blades

Education, Professional Development and Training

• Lean Six Sigma for Practitioners,
• ITIL Foundations Certificate in IT Service Management,
• Software Development Program(included System Engineer Program),
• Operations Development Program
• School of Computer Technology- Graduted