Network Operations Center (NOC) Technician Resume Phoenix, AZ - Hire IT People

SUMMARY:

Proactive, self - motivated, and customer-focused IT professional with over 11 years of experience identifying and resolving complex hardware and software issues.
Proven ability to work within a fast-paced, demanding environment while simultaneously delivering exceptional customer service and technical support.
Comprehensive knowledge of a wide range of key IT systems and components.
Confidential veteran with a powerful work ethic and drive.

AREAS OF EXPERTISE:

Desktop Support Network Administration IT Operations Process Improvement Customer Service
Conflict Resolution Testing / Troubleshooting Technical Support Software Security
Compliance Ticket / Help Desk Management Web Hosting Preventative Maintenance / Patching

TECHNICAL SKILLS:

Hardware: Desktops, Servers, Laptops, Network Interface Cards, Printers, Cisco Routers/Switches.

Software: Windows OS, Linux, Microsoft Office, SSH, Telnet, Reverse Telnet, Service Now Case Management, Cisco Wireless LAN Controller, Cisco Prime Infrastructure, IBM Tivoli, IBM Rivermine - Telecom Expense Management, Statseeker Network Monitor, Opsware - HP Network Automation, Spectrum Monitoring, Remedy 6.03 Incident Management, Clarify, Visionapp 2012, VMWare vSphere 5.5.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Network Operations Center (NOC) Technician

Responsibilities:

Remotely accessed Cisco routers, switches, and routers to identify, troubleshoot, and resolve networking issues.
Configured devices to specification to allow wireless access points, Voice over IP (VOIP) telephones, VSAT, and other devices to communicate on data and voice networks.
Created service provider tickets to resolve issues with serial connections on networks using EIGRP and BGP.

Confidential, Tempe, AZ

Remote Network Operations Center (RNOC) Technician

Responsibilities:

Analyzed systems to identify/troubleshoot issues and implement effective resolutions with minimal downtime.

Help Desk Technician

Confidential

Responsibilities:

Researched issue resolution methodologies and techniques to increase technical support knowledgebase.
Ensured implementation of company-approved software to maximize network security and stability.

Confidential, Tempe, AZ

Customer Support Technician

Responsibilities:

Assisted customers with troubleshooting and issue resolution for domains and e-commerce products, as well as shared, virtual dedicated, and full dedicated Linux/Windows-based server hosting services.

Confidential, Manhattan, KS

On-The-Job Training (OJT) Instructor

Responsibilities:

Successfully managed and resolved a high-volume of trouble tickets while maximizing productivity.

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Network Operations Center (noc) Technician Resume

Phoenix, AZ

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