System Administrator Resume

OBJECTIVE

Seeking an adjunct position in Information Technology for growth and reliability.

EDUCATION

Associates in Computer Information Systems
A+, Net+ Certification Track

SKILLS

Adobe Suites
MS Office Suites
Citrix XEN
VMWARE

CERTIFICATION

A+, Net+

EXPERIENCE

Confidential- Reisterstown, MD 2011 - Present
System Administrator

Managed IT infrastructure including support to 60 local users and 20 remote users across US. Rebuilt entire network from ground up, new backup system, new VOIP system, and retired Citrix environment for a robust VMware environment for the datacenter. Provided support and maintenance for 30 plus Windows Servers ranging from Server 2000/2003/2008. Provided 24/7 on call support for the location, its users and environments. Built and replaced old servers/workstations and network infrastructure. Managed all network equipment including Sonic-wall firewalls, Juniper Firewalls/Switches, Dell switches, Cisco routers and firewalls. Completed an entire IP scheme changeover including consolidation of 5 ISPS, 5 networks to 2 ISPs on network with functioning VLANS for communicate between multiple subnets. Replaced NEC VOIP phone system with AVAYA VOIP system. Managed our IIS environments which host multiple websites, maintained DNS records, Domain registrars, Domain transfers, etc. Managed and implemented old and new Certificates for VPN, Terminal server, IIS, and remote support Bomgar site and equipment. Managed and repaired all machines, printers, faxes, MFPs ranging from Ricohs to Kyroceras. Managed all office building services including HVAC, electrical, plumbing, etc. Managed and supported Security system including keyless entry and video equipment.

Confidential- Columbia, MD 2010 -2011
Helpdesk Support Specialist

Provided Tier one and Tier two support for over 50 managed clients. Started as the original helpdesk specialist to support field engineering department. Helped build a new helpdesk team of 6 total engineers which I trained and help grow into a functioning helpdesk department. Provided some in house support to our sales and management departments as well as worked with the datacenter team.

Confidential- Westminster, MD 2008 -2009
Information Technology Specialist

My own business where I provided remote and onsite support to my clients who included businesses and home users. Setup small networks and Small Business servers in wired and wireless networks. Created Web Pages for my clients and updated them on a regular basis.

Confidential- Hunt Valley, MD 2009 - 2009
Junior Network Systems Administrator

Provided network and workstation support for Confidential two sites. Maintained backup system environment and provided support in house for the accountants and their Tax software. Worked with QuickBooks, Engagement, Office suites and BNA Tax planner software. Was the Sharepoint administrator and helped to redesign the workflows and Internal webpage's.

Confidential - Timonium, MD 2001-2002
Information Technology Specialist Education Facility Support, Intern

Learned to exercise the skills learned at this school, supporting classroom environment networks and workstations. Helped setup labs and assisted instructors with teaching students in preparation for certification exams.

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