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Supervising Engineer Resume

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OBJECTIVE: To be part of a dynamic and growing company where my technical skills and experience can be utilized to the fullest.

SKILLS AND QUALIFICATIONS

Languages : HTML, SQL, Perl, Visual Basic 2010
Operating Systems : Windows XP, Windows 7, Windows Server 2008, MAC OS X (10.6/10.7), DOS, OpenVMS, Red Hat Linux, HP-UX, Compaq Tru64 Unix, SCO OpenServer
Confidential Oracle8i, Microsoft Access 2010
Office Suite : Microsoft Office XP, Microsoft Office 2010

EDUCATION
  • A.O.S. in Network Administration and Security
  • B.S. in Electronics and Communications Engineering

PROFESSIONAL EXPERIENCE
10/12 - 01/13 :
Confidential, Brooklyn, NY
Intern (IT Department)

  • Assisted the IT department with troubleshooting computer problems and replacing defective computer parts.
  • Assisted the IT department with deployment of new computers and printers.
  • Updated the inventory of all computers used in the hospital and all Prism user accounts.

08/05 - 11/10
Confidential, Quezon City, Philippines
Supervising Engineer (Value Added Services Section)
Core Network Operations Department

  • Supervised the administration, operation and maintenance of all VAS Systems such as the SMSC, MMSC, OMG, Message Plus, Voicemail, WAP, RBT, USSD, NTMS and BIS.
  • Trained new engineers on operational procedures being handled by the group.
  • Generated and prepared subscriber data reports, statistical data and downtime reports.
  • Implemented Approved Work Orders for Engineering and Marketing requirements on all VAS Systems.
  • Performed Level 1 troubleshooting in cases of faults and outages for all VAS Systems.
  • Supervised the preparation, escalation and follow-ups of trouble tickets logged to technical support.
  • Investigated, analyzed and resolved customer complaints being raised to the group thru transaction logs.
  • Performed incremental backups on Call Detail Records or Subscriber Detail Records, Subscriber Database and Configuration Files for all the VAS Systems.
  • Supervised the broadcasting and scheduling of bulk messages for Marketing promos.
  • Evaluated proposals for new projects.
  • Participated in Acceptance Testing before Equipment Turnover.

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