PROFESSIONAL SUMMARY

• 10+ Years of experience in the IT Industry with strong knowledge and experience in Development, Maintenance and Trouble shooting in a variety of platforms and challenging environments.
• Siebel Certified to install, deploy, and configure all Siebel eBusiness Applications.
• Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.
• Extensive experience in Siebel EAI – Integration Workflows, Web Services , Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL, DTD, XSL.
• Experience in Siebel Administration & Management (System & Application) and Production Support including deployment and migration activities from Development through Testing in Production environment.
• Extensive experience in System design and development required for business process. Specialize in working with technical staff to create, interpret, and implement business requirements into technical specifications.
• Have extensive experience in SIEBEL CRM Applications – Full Life Cycle Implementation of (SDLC) of Siebel 7.8/7.7/7.5.3/8.1.1.2/8.1.1.5.
• Expertise in Siebel Configuration, Workflow, EAI, EIM, Web Services and eScript.
• Implemented Siebel Call Center, Siebel Marketing, Siebel Public Sector, Siebel eService, Siebel eCommunications and Siebel eAutomotive.
• Worked alongside architects to identify database structures and current/proposed architecture
• Strong Troubleshooting skills.
• Strong Understanding of Database Concepts that can be used to configure the business layer and optimize to improve the performance of the Siebel Application.
• Experience in Software Development Life Cycle Methodologies like AGILE and AIM.
• Experience in offshore-onsite project model.
• Lead offshore team, a team of 10-15 Junior Siebel Professionals.
• Project execution responsibilities include right from gathering requirements from Business leads, Technical design review sessions, Project estimation, Development and Testing
• Excellent communication skills and team player with analytical, problem solving, interpersonal and communication Skills.

TECHNICAL SKILLS

• CRM : Siebel 8.1, 7.8, 7.7, 7.5, 7.0
• Scripts : eScript, VBScript
• Server Components : Workflow, MQ
• Languages : Visual Basic, SQL and PL/SQL, VB, ASP, PHP.

Operating System : Windows 95/98/NT-Server/2000/2000-Server

• Database : Oracle 8i/9i/11i, MS SQL Server, mySQL and MS-Access
• Web : HTML, DHTML and XML

EDUCATION

• Masters in Computer Management

CERTIFICATION

• Oracle Siebel 7.7 Certification from Oracle Corporation
• Oracle Certification on Customer Order Management 7.8

Confidential. Cherry Hill, New Jersey Aug 2010 to Oct 2012

Confidential, is the exclusive United States marketer of Subaru products manufactured by Confidential. of Japan. Headquartered in Cherry Hill, N.J., SOA serves nearly 600 dealers nationwide. Siebel Marketing and Siebel Automotive are used to better manage all their Customer touch points. 
EAI 
As an EAI Developer I was responsible for design and delivery of all the EAI Solutions which involved the following tasks:-

• Worked on Inbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Developed Inbound Web service for the External Application QMR to Create, Update and Query Siebel SRs and add attachments to SRs using Integration Objects and Siebel OOB BS like EAI Siebel Adapter.
• Developed Address Standardization workflows using Integration Objects, XML Convertors & EAI Tools.
• Configured EBCs to display Parts from external database into Siebel Application.
• Made changes to existing Marketing Preferences Webservice to include additional fields to the Incoming XML and record these values in Siebel Database.
• Modified existing Marketing Webservices to point to Trillium instead of Group 1 Address Cleansing and Name Standardization.
• Developed Wrapper Business Service to consume Outbound Webservice provided by Trillium to Name Case, Cleanse & Standardize Address and Contact Information.
• Developed Filter Business Service to modify SOAP before & after calling Trillium Webservices.
• Modified existing Address Validation Webservice to call Data Quality BS to Cleanse and Standardize Addresses.
• Helped Subaru establish relationship with other Siebel Clients like UPS by giving them a brief overview on Siebel EBCs.

Configuration / Scripting

• Customized the out-of-the-box using Siebel Tools to create and modify business objects, business components, views, screens and applets.
• Developed Script to handle functionality to update Parts Return records based on various parameters.
• Modified Scripts to change the process of Parts Recall and Application of Recalls against a Vehicle Record.
• Developed Script to generate flat text files in a requested format based on Claim Records in Siebel for Accounts Receivable and Accounts Payable Dept.
• Developed Scripts to build Property sets to call Data Quality Connector.
• Corrected code in Business Services to retain the existing functionalities lost after the upgrade.
• Replaced all touch points that called Group 1 code to call Trillium in 8.1 Application.
• Customized and created new Screens, Views and Applets as per the business requirement.
• Created the Extension Columns in the tables to accommodate the business Data.
• Used query analyzer tool SQL Navigator to perform SQL operations.

Workflows

• Created custom Workflows to support Integration between QMR and Siebel.
• Created workflows to facilitate calls to Data Quality Connector via Business Service Scripts.

On Site Lead

• Played Techno-functional role - Onsite Functional & Technical Lead for 3 Implementations.
• Set up Offshore development process. Prepared the development guidelines.
• Experience in creating Database Extract for Mobile users using Siebel Server Administration.
• Successfully completed Release Requirement Validation on time and received high appreciations from the client.
• Managed an offshore team of 10-15.
• Prepared the document for Development Standards to be followed while configuring the Application.
• Prepared the document for Scripting Standards to be followed while writing Scripts.
• Involved in requirement gathering and GAP Analysis session.
• Involved in translating the functional requirement into Technical requirements.
• Arranged Demonstrations and Webex sessions for complex implementations in order to ensure Business and Development team were on the same page.
• Co-ordinated daily with the Offshore Team to take status updates and provided technical guidance to successfully complete the assigned tasks.
• Worked closely with Testing Team to make sure that the Test Scripts were in tandem with the Business Requirements.
• Provided Skill Matrix chart to assign tasks efficiently and effectively amongst the team members.
• Provided UAT support starting all around the clock for a smooth Release.

Environment

• Siebel eAutomotive 8.1.1.5, Siebel Marketing 8.1.1.5, Oracle 11, Windows 2000 Server, SOLARIS Servers

Confidential, Washington DC Mar 2010 to Aug 2010
Confidential is the nation\'s oldest federal cultural institution and serves as the research arm of Congress. It is also the largest library in the world, with millions of books, recordings, photographs, maps and manuscripts in its collections. The mission of the Copyright Office is to promote creativity by administering and sustaining an effective national copyright system. 
The Copyright eCO Online system is Siebel eService Application where in anyone can register basic claims to copyright, even those who intend to submit a hard copy(ies) of the work(s) being registered. Basic claims include literary works, visual arts works, performing arts works, sound recordings, motion pictures, and single serial issues. Siebel Public Sector is used by Copyright’s back office to process the claims that were submitted via the eCO system.
Senior Siebel Developer 
This project was an Upgrade from Siebel 7.7 to Siebel 8.1.1.2 and I was responsible for the following tasks:-

• Understanding the flow of Claims from eCO system to SR in Public sector.
• Testing the Application, Reporting bugs and raise SR to find a fix or a patch.
• Fixed bugs by using minimum code or Declarative Alternatives.
• Executed SQL directly in database provided by Siebel Expert Service to fix Audit Trail bug in Siebel 8.
• Fixing Issues reported by Tester and UAT team.

Siebel Upgrade Developer

• Documented the steps followed to successfully change Password for SIEBEL, SADMIN, ADSI and LDAP shared user.
• Defaulting the Siebel Application Server to display Actuate Reports as PDF.
• Installing Actuate Server.
• Deploying latest version of Report on Report Server.

Environment

• Siebel eService 8.1.1.2, Siebel Public Sector 8.1.1.2, Oracle 11g, Windows 2000 Server, SOLARIS Servers.

Confidential Jan 2002 to Jan 2008
Confidential, formerly known as Confidential, is a global systems integrator and business transformation consulting firm focused on the communications industry. Majority owned by Confidential, one of the Top 10 industrial houses in India, in partnership with British Telecommunications plc (BT), world’s leading communications service provider.

OneView is a path breaking CRM implementation of BT which is one of the world\'s largest Telecom Service Providers. OneView caters to CRM and front office requirements for BT Retail division of BT Enterprise.
OneView is designed to provide 360 degree view of the customer. This means all the details related to each customer are organized within Siebel. The application is used for order processing, fault processing, opportunity management etc. BT after coming with an agreement with the OFCOM is in the process of creating a new business called Open Reach, which will provide a set of offerings for all the UK service providers including BT Retail. This includes lot of important changes on the Oneview Application including the implementation of the WLR3 product set.

EAI Developer (WLR3 Product Set)

• These products are based on Wholesale Line Rental products. BT Retail is used to cover all channels that sell the retail version of PSTN, ISDN2 and ISDN30 to its customers. Oneview handles WLR3 orders; it makes relevant calls to external applications in order to complete the order journey. These calls are made via MQ queues or web services. I was part of the Home Move andTransfers of PSTN Service team.
• Created MQ components and identified ways to process the incoming XMLs. The XMLs sent were all real-time requests from an external application called OR (Open Reach). This data immediately had to be actioned on Oneview CRM and send appropriate response back.
• Coded Business services (eScript) to modify the outgoing XMLs.
• Created Workflows to send and receive messages over MQ queues using EAI business services.
• Implemented Outbound Web Services to make calls to an External Application called Open Reach.

Workflows

• Created Workflows to send and receive messages over MQ queues using EAI business services.
• Created Workflows to close Old and Outdated Service Requests.
• Created Workflow to Parse the incoming XMLs and channel them to appropriate Custom Business Services.

Developer

• Created RCR to close old and pending Service Requests.
• Created Static and Dynamic Toggles and Static and Dynamic Drill Downs
• Using eScripts enhanced the functionality by writing the Server Scripts as well as the Browser Scripts at the Business Component and Applet level.
• Used the Parent Read Only Field, BC Read Only Field, Field Read Only Field, Required user Properties to achieve the data driven behavior of the Business Components and Fields
• Created Joins and Links in or between the Business Components to show the data.
• Created Hierarchical Picklists to constrain the order sub statuses based on the status.
• Created Static Pick Lists, Dynamic Pick Lists and Multi Value Groups
• Customized the Business Objects and Business Components by adding the fields and rendering the same in the UI.
• Involved in Bug Fixing, Product Enhancement and Production Support
• Coordinating with the Siebel testing team to ensure that the entire faults, Issues and CRs are resolved before we roll them in to the planned release.
• Provide functional and technical support and guidance to the Siebel Users.
• Identified, analyzed, and fixed existing or reported bugs in the system.
• Also carried out Unit testing and Integration testing for fault fixes done. This meant replicating the scenarios for which the faults were reported and carrying out testing around that functionality to ensure that other functionality was not broken during the process.
• Used query analyzer tool TOAD to perform SQL operations

Environment

• Siebel Sales 7.8, Siebel eCommunications 7.8, Oracle 9i, Windows 2000 Server, SOLARIS Servers

Confidential This involved, primarily, the maintenance and provision of stable Application across various environments. This included deployment of various kinds of releases and data loading jobs. As a team member I was involved in taking the handover from onsite and impart the same knowledge successfully to the offshore team.

• Housekeeping of LIVE environment which comprised of 64 Application Servers, 1 database Server, 2 EIM Servers, 4 Web servers and 2 Load Balancing Environments.
• Housekeeping of CAT (Customer Acceptance Test) & DR (Dress Rehersal) Environments
• Incharge of Deploying Releases in CAT & DR environments
• Successfully assisted in deploying Releases in LIVE environments.
• As a server administrator I was responsible for providing a stable environment by ensuring all the servers were in a healthy state.
• Periodically monitored execution of cron jobs and made changes if required.
• Assisted Siebel Architects in installation of Siebel patches on Siebel Servers.
• Responsible for providing solutions to the problem reported by the user community on the Live application.
• Configuring Changes on the server side on need basis.
• Running EIM jobs on the database to clean/extract data from the database.
• Was also involved in investigation the root cause for periodic server crashes and generation of CORE files.
• Configuring traps and alerts for the Live Application when to report any kind malfunctioning on any of the LIVE servers.
• Responsible for handling and assisting team mates for Priority 1 & 2 faults on the Live environment, and also ensure they are resolved as per the agreed SLAs.
• As one of the senior team member, I was responsible for imparting knowledge and training the newly recruited team mates.
• Responsible for making changes in the Application as per the Change Requests raised by various business entities.
• Third Line Support
• As a part of TLS, my job was to carry out Analysis of faults raised in the System, Identify the fixes and implemented them in Test Environments. This involved understanding what the fault was, most of the times in direct communication with the people who raised the fault, looking into the code, logs and /or configuration, finding the origin of problems and identifying fixes for them, analyzing performance problems, identifying possible configuration and eScript fixes and implementing the same.
• Assisted the TLS and the developers in their investigation through an internal fault tracking application called VMS.
• Assisted in migrating Application from Siebel 7.5.3 to Siebel 7.8.
• Actively involved in Testing & Diagnosing Performance Issues around Service Request Object.

Environment
Siebel Sales 7.5.3, Siebel eCommunications 7.5.3, Siebel 7.8, Oracle 9i, Windows 2000 Server, SOLARIS Servers