Systems Administrator Resume

PROFILE
IT professional with 8 years of experience in computer technologies, continuing education, and ability to provide on-site system support. Effectively troubleshoots and install hardware/software, operating systems, networking strategy, and direction. Proven capabilities in:

Network Designs Implementation
Business Solutions
Problem Solving
Team Building
Hardware Configuration and Troubleshooting
Purchasing

Customer Service
Staff Training
Interpersonal Relations
Commitment and Reliability
Security and Administration
IT Policy development and systems security

HARDWARE/SOFTWARE

NOS: Netware (5.1, 6.0, 6.5), Windows (9x, ME, XP, NT 4.0, 2000 and 2003 Server), Mac OS (9 and 10.4)
Hands-on hardware experience custom building and rebuilding servers and workstation, install swicthes, print servers, routers
Software: Backup Exec for NT, 2000, & Netware, Novell Client32 for 9x and XP, MS Office 97 & XP 2002, Real VNC, PC Anywhere, Citrix ICA32 client, Platinum for Windows (PFW) 7.5 and 5.11, FRx, Crystal Reports, ABRA Suite, Norton Ghost (5, 7, 2003), Disk Warrior, NeoOffice for Mac, Brightstor Arcserve Backup, Groupwise (6.5, 7.0), CommVault Galaxy Backup, Retrospect Backup, Adobe CS2, Symantec End-Point

PROFESSIONAL EXPERIENCE

Confidential,Miami, FL March 2005 – August 2009
Systems Administrator

Managed 80 workstations on the network as well supporting end users technical issues including.
Install and deploy workstations with the standard software and applications accordingly by department standards: Windows XP & Vista, Novell Client, Symantec Endpoint Anti-virus, GroupWise, Real VNC, MS Office XP and 2003, Citrix Client, shortcuts of shared folders, PBS/DTI Client, Ansa Client, Media Audit, ClearTran
Create NDS user accounts and Non-NDS GroupWise accounts using Console One and Goldmine, PBS, Terminal Server, and Windows 2003 Application Server.
Support Mac users running OS 9 and 10.4 with all hardware, software and network issues.
Configure Mac Mail client (POP & IMAP), perform software updates, install Mac desktop standard applications (Adobe Indesign, PhotoShop, Illustrator, NeoOffice, Timbuktu, Cyber Duck, Firefox)
Conducted training for GroupWise, intranet sites, Spam Manager, Postini and Remote VPN access as well as other desktop standard software.
Responsible for purchasing new computer equipment such as workstations, laptops, switches, print servers, UPS, toners for copiers and laser printers, CD/DVDs media and software licenses.
Provided support and configure (POP/IMAP/SMTP) for Iphones, Palm Treos, Palm Centros and BlackBerry hand held devices.
Monitor daily backup for the Novell Server 6.5, Windows Server 2003 Standard and Novell/ Suse Linux 8.0 Server daily backup using Commvault Galaxy Backup software.
Responsible for Hurricane Disaster Recovery to insure power for core network infrastructure devices such as UPS, switches, routers, PBX Phone System and servers as well as selected workstations to continue business during a post hurricane disaster recovery.
Provide end user support for the Meridian PBX phone system and Nortel phones
Reviewed company computer policies and procedures.
On call 24/7 and remotely available from home.

Confidential,Beverly, MA September 2001 – March 2005

Technical Support Analyst

Supported 1400+ end users and 600 workstations with all hardware, software, and network issues on a Novell network environment. Installed and supported applications: ABRA Suite, Platinum for Windows, FRx 6.5, Crystal Reports.
Performed onsite repairs for all network/hardware/software issues as well as providing users support over the phone and remote administration.
Created user accounts and grant users permission to the proper workgroups, files and directories with NWAdmin, recover deleted files from Filer and perform DS Repair on the Novell Server
Provide custom build workstations with Windows XP Pro and 98 SE, Novell Client32 and desktop standard applications: MS Office 97, AVG Anti-Virus, WinZip, Adobe Reader, VNC remote client software as well as custom servers with Windows NT 4.0, 2000.
Responsible for designing and implementing the HIPAA Disaster Recovery Plan for the company headquarters.
Conducted daily tape back-ups using Backup Exec for Windows/Novell and storing original software licenses as well as backup tapes in a secure off site location.

Confidential,Tewksbury, MA December 2000 – June 2001

ADSL/ANALOG Analyst

Assisted end users with internet connection, email, and installation.
Assisted end users install properly the DSL modem, NIC card.
Configured Netscape (4.5, 4.7, 6.0), and Outlook Express (97, 5.0, 2000), end users to connect through Dial-Up and PPPoE DSL connection and insure user can authentication to connect to the internet.

EDUCATION

Major: Computer Networking Option

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