Systems Administrator Resume

Objective: To work for an outstanding company that allows my personality, dedication to customer service and experience to increase your company's efficiency and productivity.

Knowledge: Active Directory, Microsoft Office ('97, 2000, 2003, 2007), Microsoft Server 2003, SMB Server 2008, Windows 9x, NT, 2000, XP, Vista, 7, Symantec (BackupExec, Ghost, Norton), McAfee, Citrix, VPN, Dameware, Remote Desktop, VMware, Laptop/Desktop troubleshooting and repair, Data backup, Virus removal, Print management, TCP/IP, DNS, Remedy

WORK HISTORY

IT Consultant

Confidential USA January "09 - Present

Provide technical and emergency support to clients in San Francisco Bay area
Weekly data backups using Symantec BackupExec
Rollout of new laptops/desktops, network and printer troubleshooting, data port testing, virus removal, data recovery and OS installs

Systems Administrator

Confidential - Sonoma, CA March '08 - Dec. "08

Saved company from catastrophic failure by implementing upgrade and migration of servers and network hardware to new server room
Troubleshot all IT hardware and POS systems for 99% uptime of tasting room and marketplace
Installed Leopard OS and integrated Apple Mac Pro system into Windows environment
Hired and managed IT personnel

Senior Systems Specialist

Confidential - Petaluma, CA November "05 - March "08

Worked with Senior level management and IT professionals to identify problems and create policies and procedures improving response and down time of U.S. and International manufacturing sites
Responsible for buying, setup and delivery of thermal printers and computers for new shipping and repair facilities ahead of supply chain timelines
Hardware/software support for 275 users in telecom engineering environment
Completed building closure project ahead of schedule by inventorying, packing, shipping and disposing of over 4 tons of IT equipment in 3 weeks
Custom built, configured and supported 200 test fixtures in China, Malaysia, Mexico, Canada and the U.S.

Desktop Technician IV

Confidential - Petaluma, CA June '01 - Nov. "05

Supported all IT aspects of manufacturing environment consisting of 175 users in Receiving, Shipping, Supply Chain, Manufacturing Floor, HR, Accounting, Order Administration, Test Engineering, NPI, RMA and Facilities
Installation, configuration and support of DOS, Windows 98, Windows NT, Windows 2000 and Windows XP
Installation, configuration and support of over 100 networked and standalone printers, fax machines, copiers and plotters

Help Desk Technician III

Confidential - Petaluma, CA April "00 - June "01

Responsible for answering help desk phone and providing 1st and 2nd level support to 1000+ employees and remote users
Managed user accounts using Active Directory to create, add/remove users, reset passwords and give file and folder permissions with Group Policy
Entered detailed case information into Remedy for tracking purposes
Hardware and configuration support for Compaq and Dell desktops and laptops
Microsoft Office suite (Excel, Word, Outlook) 97, 2000 and 2003 installation configuration, troubleshooting and support
Wireless and VPN installation, configuration support for Cisco and RSA clients
Responsible for training new Helpdesk personnel

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