Objective:

I am pursuing a career opportunity within the Information Technology field in which to apply my work experiences, certifications, and training. I appreciate flexibility in job responsibilities and significant challenges in a fast paced work environment.

Experience:

Confidential,
Field Engineer April 2007 to July 2012

• Responsibilities include: Performing onsite and remote repairs/upgrades/replacement of computers, networks, printers, thin clients, kiosks, and laptops for company clients in mostly healthcare (skilled nursing facilities) related field nationwide. Performs onsite site assessments of prospective client networks, pc\'s, printers, laptops, wiring, inventory scans of pc\'s and laptops, and prepares extensive reports (packages includes scans). When client decides to join our network, I often return and convert (on-boarding) the network, PC\'s and laptops, printers, and any other associated IT equipment to be compatible with our network and servers (Citrix). While onsite I work closely with the client users and Administrators. I also do new facility installs and setups which include installation of all Network, PC and laptop, Printer, and other IT related equipment. When not onsite, I work remotely from home and VPN to our network and work IT projects assigned. I also work escalated helpdesk tickets. Projects and tickets may include new equipment installs, repairs, software installations and any other IT related issues that cannot be worked by the helpdesk. I use "Heat" for projects, and "Remedy" for helpdesk tickets. I also use Active Directory to setup computer and user accounts. Software installs include office 2003, 2007 and 2010, Citrix clients, McAfee Enterprise, McAfee Encryption, banking software, and any other client software they may have licensed. I deploy company provided "images" and configure either the PC or laptop for client use. Works with Windows 95, 98, 2000, NT, WinCE, XP, and Win7. I am familiar with OS X and some forms of Linux Desktop. Uses Citrix, VNC, Go to Assist, Active Directory, DOS, Scripts, Putty, HyperTerminal, RDP, and various other tools. Setup, and troubleshoot wireless solutions and connect various IT devices such as PC\'s, laptops, Tablets, and smart phones. Works closely with Technical Project Managers, Network Engineers, System Engineers, and Application Engineers when onsite to resolve issues that could not be resolved remotely. I traveled extensively in my position nationwide. I am currently in the process of obtaining my A+ certification.

Confidential, S. Hamilton Rd.
Network Administrator Oct 2004 to March 2007

• Responsibilities include: Managing the company’s owned PC’s, thin clients, servers, laptops, personal printers, and networked printers. Provide trouble-shooting, repairs, and software additions. Also purchase/procure desktop PC’s, thin clients, servers, laptops, personal printers, network printers, and all company software. I develop PC, server, thin client, and laptop images for the company using Symantec Ghost and Alteris. I also provide physical installation and maintenance on computers, thin clients, servers, laptops, printers, and network equipment at corporate office, remote stores (70), and warehouse (5) locations. I monitor, troubleshoot, and repair network issues affecting the corporate office, stores, and warehouses. I travel to these remote sites occasionally to provide local support and installation and also to open new locations (stores). Arrange vendor coordination for new network and phone installations. Perform normal Help Desk duties of managing, creating, and performing troubleshooting on help desk tickets to include direct phone answering responsibilities. I support Win98, WinME, Win2k, WinXP, NT Server, Win2000 Server, Win2003 Server, Citrix, and UNIX. Also manage and support our corporate telephone system (Inter-Tel), by managing existing and new users and installations and modifications to include direct wiring and re-wiring of the phone terminals and phone repair. Also perform printer repairs on all company printers to include color LaserJet and Monarch 9000 series printers. Provide 24x7 after hours/weekend support one week out of 5 in an “on call” status.

Confidential, Sunbury Rd
PC Analyst/Administrator July 2001 to April 2004

• Responsibilities include: Managing the university’s owned or leased desktop PC’s, laptops, personal printers, and networked printers. Provide trouble-shooting, repairs, and software additions. Also purchase/procure desktop PC’s, personal printers, network printers, and all campus standard software. Develops all PC and laptop images for the university’s 500 PC’s and 800 laptops. Maintains both software and hardware inventory databases. Provides physical installation and maintenance all campus computers, printers, and network equipment. Provides 2 tier support to the ODU Helpdesk. Facilitates student and faculty/staff training on use of the network. Provides backup support for campus telephone system.
• Accomplishments include: Adding of 50 additional new computers to the ODU network in the past two years. Adding 12 additional network printers. Replacement of half of the university’s aging personal printers. Procuring and installation of equipment for 12 new computerized podium and network printer equipped classrooms. Upgrades to the ODU network’s Anti-Virus network system. Upgraded the ODU network’s imaging (Symantec Ghost) system. Assisted in converting the campus to Windows 2000 and Office 2000. Converted the campus to Office XP. Installed, configured, and maintains Software Update Services for updating the university’s computers with the latest Critical Updates and Security Rollup Packages. Installed SP3 and SP4 for Windows 2000 using active directory. Created and tested Windows XP computer images.

Confidential,
Systems Analyst/Research Engineer Feb 2000 to April 2001

• Responsibilities included: Testing the company’s newly developed software, compatibility testing of the new and current software with new service packs, updates, operating systems, and other new technologies. The software packages included E-Commerce, eCRM, ERP, and other Web oriented and backend software. The software testing was performed on Windows NT and Windows 2000 exclusively. This testing included the setting up of Windows NT and Windows 2000 environments, to include: Domain Controllers, Primary Domain Controllers, Backup Domain Controllers, Exchange Servers (Exchange 5.5 and 2000), SQL 7 and 2000 Servers, NT4 and Windows 2000 Terminal Servers, and Advanced Terminal Services Clients. Other responsibilities included the development of installation guides and checklists for the company’s developed software. Also responsible for the publishing of 2 Whitepapers and 8 Software/Environment Solutions each quarter that were posted to the company’s customer support website.
• Special Projects included: Going to Microsoft’s Headquarters to conduct Windows 2000 Certification Testing on two of the company’s software packages (eSyte and SyteCentre). Another project included testing of three of our software packages at IBM on their SQL Clusters for “fail-over” compliance. I also taught several classes on Windows 2000 Professional at the company’s annual convention.

Confidential, E. Main St.
Field Service Engineer Jan 1998 to Feb 2000

• Responsibilities included: Provided field and home office support to include software, operating systems, network, PC hardware and printer hardware. Worked with all Windows environments and Windows NT network operating system. Additional support was performed in a limited Apple environment to include both software and hardware.
• Additional responsibilities included: Assisting the company’s officers with sales, inventory management, training of new personnel, and testing of new software and hardware technologies as they became available. Personally funded and obtained my MCSE status during my employment at Unified.

Confidential, Wedgewood Dr.
Property Manager June 1995 to Dec 1998

• Responsibilities included: All functions required to manage a 270 unit apartment community including managing office and support staff (10 people), maintaining the physical condition of the property, accounting, customer relationship management, inventory management, contracting of outside vendors, and interfacing with responsible government agencies.

Confidential,Riverside Dr., Suite 10
Director of Membership Dec 1994 to June 1995

• Responsibilities included: Recruitment of new members for the association, prepare mailings, produce sales brochures, obtain mailing lists, telemarketing prospective members, and project the association’s image statewide. Management of the association’s 40 databases was another key responsibility.

Confidential,Eastland Square Dr.
Store Manager Sept 1993 to Nov 1994

• Responsibilities included: Management of the store property, assets, sales, collections, accounting, inventory management, and all personnel management to include: prospecting, interviewing, hiring, evaluations, promoting, and firing. I also performed file transfers with the home office and helped in resolving other computer issues/upgrades.

Confidential,Dublin Rd, Suite 212-D
USAF Allied Health Recruiter Aug 1972 to Aug 1993

• Responsibilities included: Recruitment of 24 Allied Health Medical Profession Specialties for induction into the US Air Force Medical Profession Fields as Air Force Medical Officers. Performed office administration, applicant list procurement, mailing campaigns, telemarketing, conducting employment interviews, application qualification, application processing, counseling, conducting guided tours, and procuring PSA media spots from local radio and TV stations.
• Other Positions held while in the Air Force: Weapons Control Systems Technician/Integrated Avionics Technician: Performed systems check, diagnostics, repaired, and final functional checks on the F-4 Phantom Radar and Weapons Control Systems. Performed systems checks, diagnostics, repaired, and final functional checks of F-111 and F-15 Eagle ILS, Radar, UHF, HF, Instruments, Inertial Navigation, IFF, and Electronic Warfare (ECM) systems.

Education: Confidential