System Engineer Resume

OBJECTIVE:

Seeking a senior support position in an enterprise environment that will utilize my years of experience supporting complex network interoperable environments in a metro area.

SUMMARY

My goal is to put forth my energy and technical skills in an enterprise environment where effective execution of responsibilities must be attained in a third-level support role. Where as implementation of procedures to meet the firms best practices, objectives, SLA’s and end user requirements as desired. During my career, I have supervise, motivated and trained IT professionals. I believe in being a hard-worker and team leader. I have excellent organizational skills, and the ability to work in a fast-paced environment.

TECHNICAL SKILLS

System Tools

Control-M

Control-R

Control-O

LM Networker (Legato)

Netview

Tivoli

ECS

Service Manager 7

NET Qos

Cisco UCM

Cisco Unity (Messaging)

Technology Skills

VPN

DNS

DHCP

WINS

Internet Connection

Sharing

Terminal Services

PCAnywhere

Cisco/Nortel routers

HP Service Manager

TCP/IP

Active Directory

Operating Systems

Windows 95/98/NT

Windows XP/2000

OS/390

MVS/ESA

UNIX

Networking

Peer to Peer

Client/Server

802.11g /n

Nortel / Cisco

Frame Relay

Enterprise LAN/WAN

EMPLOYERS

Confidential, NC NOC-Data Center Tech III (Tier II) 08/02 – 9/14/11
Mainly responsible for monitoring and maintaining the infrastructure of the enterprise network which included Cisco/Nortel routers, switches and server both at a branch level and core level. Duties include making sure that the network is working properly and securely. Monitor workstations, servers, and software alerting systems (i.e. Compuware). Responsible for assisting Network Engineers with the design, development, and implementation of configuration changes on the corporate network. Role included assisting end user with Cisco 7900 series issues. Assist with migration from Nortel to Cisco in 1999 entailed working with Network Engineers to validate hardware and configuration. Train and supervise Tier I techs on processes and procedures for both resolution and escalation.

Confidential, Production Control – OPC/ESA Scheduling 12/99 - 04/02

Confidential,Raleigh, NC Computer Operator/Network Coordinator 12/98 - 12/99
Administer lines, nodes, and regions to maintain a statewide network consisting of over 900 remote ATMs (DSU/CSU). Perform problem determination and resolution and where necessary coordinate additional technical support or vendor support from telco. Perform loop back test and other diagnostic procedures to determine connectivity. Handle job scheduling in an IBM mainframe environment via OPC/ESA Scheduling package.

Confidential, Wilmington, NC Compositor IV 06/98 - 12/98
Technical support of communications links (wires) to the Associated Press, and administration of various products and LAN/WAN connectivity issues on Windows NT 4.0 and Mac platforms, utilizing TCP/IP and AppleTalk protocols. Implemented security polices, daily backup validity, provide direct support for a group of 40 users on an SQL database system.

Confidential,Self Employed, Business Owner 1989 - 1998

Confidential,New York, NY System Engineer 1987 - 1989
Task included NCP gens and installation of PTFs for VTAM. Supervised, motivated and trained both technical support and operations personnel on network monitoring and trouble-shooting procedures.

Confidential,Ryebrook, NY 1980 -1986
Computer Operator: 1980-1981 Hired as third shift computer operator upon department’s expansion of third shift to facilitate the migration of NCR/DATAPOINT/DEC environments to IBM mainframe. Responsible for assisting in the setting up of procedures and guidelines for the operations area as it pertain to IBM mainframe.
Supervisor: 1981-1983 Responsible for training new operators and assisted in the interviewing and hiring of new staff.
Tech Support: 1983-1985 Major duties involved troubleshooting mainframe production issues such as JCL abends & job scheduling issues.

EDUCATION: Confidential

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