Education

Bachelors of Science degree in Management of Information Systems 
Associate of Applied Science in Computer and Information Science
Major: IT/Networking and Security Management
Business Administration 
Courses in Business Administration

Certification and Awards

• Windows Server 2008, Server Administrator
• Windows Server 2008 Active Directory, Configuration
• Windows Server 2008 Network Infrastructure
• MCITP Windows 7, Enterprise Desktop Administrator
• Information Assurance Technical (IAT)
• President’s List
• MCTS Windows 7, Configuration
• Microsoft Certified Solutions Associate, Windows 7
• Microsoft Certified Solutions Associate, Windows Server 2008
• Network+
• Security +
• Linux +
• Dell Certified System Expert (DCSE)
• CCNA IUWNE
• CFOT
• CFOI
• Dean’s List

Technical Skills

Hardware:

• Installed and troubleshoot RAM, hard drives, CD-Rom drives, and floppy drives.
• Installed and configured NIC cards.
• Able to create straight through and crossover cables.

Networking:

• Installed and configured Windows XP Pro operating system. Joined client machines to a domain
• Installed and configured Windows 2003 Server.Created domain user accounts, reset passwords and troubleshoot permissions issues.
• Setup, configured, and troubleshoots Cisco 2500 and 2600 routers.
• Installed and configured Outlook 2007 & 2003, created outlook profiles and other outlook features.
• Provided excellent customer service to end users, able to take technical issues and put it into easily understandable terminology.

Confidential
Travelers Richmond VA.
Lan Administrator

• Manages LAN performance and maintains LAN security
• Installs network software and trains users on LAN operation
• Troubleshoots LAN problems. Implements LAN policies, procedures and standards and ensures their conformance with information systems and company objectives.
• Evaluates and recommends hardware, software and telecommunication equipment that meet the user\'s needs.
• Responsible for working company wide in multi-platform environments.
• Provides occasional functional guidance to less experienced LAN Administrators.
• Installing and setting digital phones
• Avaya Site Administration
• PBX server
• BMC Remedy Knowledge Management
• HP Service Manager
• SCCM 2012
• Cisco Catalyst 6500-E Switches

Confidential
McKesson Richmond VASeptember, 2011-February, 2012
IT Specialist/System Administrator

• Imaging desktops and laptops for clients in house and other facilities
• Installing Windows XP and Windows 7
• Mailing new refreshed PC’s to client’s that are at another facility
• D.O.D hard drive wiping desktops and laptops
• Transferring data from clients old PC to the new PC
• Upgrading hardware and software
• Using Active Directory for user administration
• User administration (setup and maintaining account)
• Maintaining system
• Installed System Center Configuration Manager to run updates
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance
• Create file systems
• Install software
• Create a backup and recovery policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users
• Setting up users to use wireless
• Taking inventory
• Writing scripts to create and set users to a pc
• Installing VPN tokens for clients
• Citrix
• Installing Lotus Notes
• Remote using remote desktop connection and Microsoft office communicator
• Connecting PDA’s to pc’s (installing the sync software and mobile software)
• HP printer configuration

Confidential Colonial Heights VAOctober 4, 2010 1 day assignment
Network Technician

• Replacing hubs with Cisco switches
• Changing Windows operating systems to Linux
• Installing IGEL’s (Universal Desktops)
• Installing Dell servers
• Installing wireless routers

Confidential
Fort Lee Petersburg, VA November, 2010- September 2011
PC Specialist

• Lead tech for the barracks
• Imaging (Ghost) desktops and laptops
• Trouble shooting PC’s and peripherals
• Configuring Printers to be put on the Network
• Setting up video conferencing
• Use Active Directory to unlock student accounts and give permissions
• Updating group policies, hardware and software
• Adding desktops and laptops to the Army domain
• Updating PC’s with the latest patches
• Setting up user accounts
• Updating software with the latest versions
• Installing fingerprint scanners for clearances in the Security Department
• Help Desk answering phones and remoting into PC’s for trouble shooting
• Setting up VTC
• Advising the client to use the appropriate and up to date technology
• Making CAT 6 cables
• Creating user accounts
• Updating Microsoft certificates
• Using Remedy ticketing system
• Use System Center Configuration Manager (SCCM) to deploy patches
• Updating procedures that we use to solve trouble shooting problems
• Installing software on new PC’s and reimaged PC;s
• Remote using dame ware

Confidential 
Dell/AT&T Richmond Area August 31, 2011-Present
On call Technician

• Diagnose GSK ELO touch screen monitors
• Troubleshooting pc’s and peripherals and making sure equipment is working according to customer’s standards
• Upgrading PC’s to Windows 7
• Changing out 52in LCD monitors
• Troubleshooting and fixing Advance TV WIN7
• Traveling to clients site to assist and trouble shoot with GSK monitors and TV WIN 7

Confidential Richmond VADecember 4, 2009-November 2010
Consultant/Technician/Administrator

• Ordering and keeping inventory for laptops, desktops and other hardware peripherals
• Imaging computers using Ghost and taking off Windows 7 and installing Windows XP on them
• Trouble shooting software applications and hardware
• Wiping hard drives of computers that are returned before we send them back to Dell
• Setting up computers, printers and sometimes blackberry’s
• Remote login to computers that are off site to trouble shoot or install software
• Backing up user’s profile to the server to restore to new computer
• Deploying and upgrading the client’s PC’s

Confidential Richmond, VA June, 2009-October, 2009
Computer Support Specialist/Consultant

• Imaging HP desktop and installing Linux operating systems
• Configuring HP servers and setting up the firewall
• Configuring Linksys Cisco switches
• Setting up Lotus notes and configuring MIME for all the Public Defenders offices in the state of VA.
• Setting up LPR network printers and computers
• Traveling to all the Public Defenders offices in the state of VA.
• Remoting in to the client’s web root box or server for installing software or trouble shooting
• Scheduling appoints to travel to work sites
• Trouble shooting software and hardware
• Cisco Linksys routers

Confidential Richmond, VA April, 2008- August, 2008
Desktop Support/Administrator

• Imaging and Backing up laptops and desktops using Ghost
• Supporting clients over the phone
• Using NEDD forms to keep up with inventory for Dell
• Moving and relocating clients computers if necessary

Confidential Colonial Heights, VA June, 2006-June, 2009
Administrator/Consultant

• Design database using access
• Assists in enforcement of project deadlines and schedules
• Assisting customers over the phone
• Trouble shooting and problem solving to keep on schedule
• Installing hardware and software