SUMMARY:

• Accomplished IT professional possessing progressive experience in IT infrastructure and Solutions Engineering.
• Works collaboratively as part of a project team to analyze client requirements and design innovative and strategic business solutions.
• Possessing extensive expertise in virtualization technologies designing solutions to support state of the art virtual networks.
• Adept at building relationships with internal stakeholders, vendors, and business partners to drive organizational success.
• Thoroughly versed in an array of technical disciplines and associated applications.
• A role model who willingly mentors junior colleagues by sharing knowledge and experience to enhance their skills.

AREAS OF EXPERTISE:

• Presentation & Training
• Professional Communications
• Problem Solving
• IT Infrastructure & Technical Support
• Network Security & Administration
• Virtualized Architecture
• Networking
• VoIP Solutions
• Authentication
• Managed IT Services
• VDI Solutions
• Cross Functional Collaboration
• Architectural Design
• Process Automation
• Software Defined Data Centers

TECHNICAL COMPETENCIES:

VMware Virtualization Solutions: ESXi Hypervisor, vSphere, Horizon View (VDI)

Microsoft Windows Server Operating Systems: Windows Server 2016, 2012\R2, 2008\R2, 2003

Microsoft Server Application Stack: SQL Server 2008\2012\2016, Exchange 2003\2007\2010\2016, System Center Suite 2012

Microsoft Windows Client Operating Systems: Windows 10, 8\8.1, POSR, 7, Vista, XP

Scripting and Automation: PowerShell, VBScript, Windows Shell, Software Deployment, Automation

Confidential Networking: Meraki Route\Switch\Wireless, ASA Firewall, Routing, L3 Switching & VPN

PROFESSIONAL EXPERIENCE:

Confidential, Colorado Springs, CO

Windows Subject Matter Expert

Responsibilities:

• Provide highest tier of support for internal issues regarding Windows and Microsoft Services
• Manages daily operations of the Windows Team
• Oversees all Windows Server patching activity across the organization
• Served as a backup to the primary VMware Enterprise Architect when needed

Confidential , Tempe, AZ

Information Security Engineer

Responsibilities:

• Information Security Engineer on the Data At Rest Encryption ( Confidential ) project team.
• Focused on Server and FileSystem encryption utilizing various methods based on project guidelines.
• Experience with Vormetric DSM for transparent encryption applications.

Confidential , Tempe, AZ

Senior Systems Engineer

Responsibilities:

• Senior level engineering services for design and implementation of solutions using a variety of Infrastructure and Cloud technologies.
• Network integration services utilizing Confidential Meraki Security Appliances and Switching.
• Virtualized Network Integration (SD Networking) SD - WAN, NSX
• Wireless network planning, configuration, and implementation services using Confidential Meraki equipment.
• Engineering planning and deployment for client deployments of Microsoft Solutions.
• Senior level Engineering and support for escalations from iT1’s internal MSP practice.
• Performed an MS Exchange 2016 Hybrid upgrade from on-premise Exchange 2010.
• Designed and deployed high density wireless deployments for environments that required 3000+ active connections, using various Confidential Meraki APs and accessories.
• Updated MDT deployment environment and migrated it to a more robust platform.

Confidential , Phoenix, AZ

Infrastructure Engineer

Responsibilities:

• Designed new solutions to enhance business productivity utilizing Microsoft technologies.
• Evaluated and Implemented cloud technologies that enhanced the business and removed roadblocks for various departments within the organization.
• Engineered new solutions in accordance with various level of compliance requirements and maintained compliance of existing systems (PCI, SOX, etc…)
• Created new Microsoft Solution templates to support new releases of Microsoft Platforms.
• Participated as a contributing member of a team which evaluated cloud technologies for the sole purpose of engineering and supporting new implementations within the company.

Confidential , Chandler, AZ

IT Infrastructure Engineer

Responsibilities:

• Participate across diverse engineering projects to ensure existing IT solutions and processes operate effectively and reliably with sufficient redundancy to optimize system availability.
• Engineer Value-Add solutions that make use of new, innovative, emerging technologies.
• Develop innovative solutions employing cutting edge technologies to enhance productivity and operations.
• Execute the automation of remedial processes to enhance efficiency of IT Operations.
• Collaborated on the engineering and implementing of Virtual Desktop Infrastructure solutions used company wide.
• Participated on the project team overseeing the implementation of the Greenfield solution which automated and optimized Windows machine health for over 150,000 clients.
• Contributed engineering and testing expertise as part of the System Center Virtualization Machine Manager 2012 (SCVMM) implementation and the architecture SCVMM would be supporting.
• Designed and implemented an automated, repeatable solution to eliminate stale objects from the Active Directory database. This solution has thus far safely removed more than 110,000 items.
• Recipient of a second-place win in the company’s 2014 Hackathon Event focused on engineering solutions to elevate customer vehicle safety.
• Recognized with the award for “Best Idea” in the 2015 Hackathon Event for engineering as solution which made use of machine learning to enhance autonomous vehicle and passenger safety.

Confidential, Surprise, AZ

Senior IT Consultant

Responsibilities:

• Employed expertise in architectural design and implementation to support the business needs for clients from small business to corporations.
• Performed systems architecture and engineering utilizing an array of technologies including virtualization, distributed networking with Confidential products, VMware, and Microsoft applications to support client solutions.
• Offered services supporting clients with Linux based solutions as needed.
• On behalf of managed services clients and internal departments engineered and deployed hyper-converged solutions based upon VMware virtualization solutions.
• For clients in the hospitality and retail space designed and implemented secure network solutions utilizing Confidential enterprise applications.
• Engineered and supported services for Altigen Office VoIP and MiTel Call Center VoIP solutions.
• Created Windows client machine images for use by internal departments and clients.
• Configured secure client machine for hospitality and retail terminals.
• Supervised and aided technical helpdesk staff as required.
• Facilitated training for helpdesk technicians on troubleshooting issues with the IT infrastructure utilized by FCG’s hospitality and retail clients.
• Managed vendor relationships with Confidential Systems and VMware for both Confidential Services and its clients.
• Excelled at implementing new and emerging technologies into existing environments and guiding clientele through significant infrastructure architecture changes with little to no experienced downtime.
• Through the use of a combination of Confidential System technologies deployed a secure distributed network between 30 plus locations.
• In recognition of subject matter expertise was selected as the Lead Engineer in support of all managed services clientele.

Confidential, Tempe, AZ

IT Infrastructure Engineer

Responsibilities:

• Executed operational and engineering support to ensure availability of mission critical IT infrastructure providing 24 by 7 by 365 services to clients.
• Ensured adherence to customer SLAs through proactive monitoring and maintenance of virtualized infrastructure using VMware vSphere, running with Confidential UCS Blade Compute and NetApp, and EMC and Isilon Storage.
• Provided expertise to Confidential ’s Managed Services Team assisting with infrastructure engineering and troubleshooting of reported issues.
• Designed an SSO solution utilizing Active Directory as a backend. Implementation resulted in reducing password maintenance for our managed service clients from more than 7 hours to just 10 minutes.
• Participated in identifying and resolving significant VMware performance issues resulting from a misalignment of LUN chunks, VMFS Volume Blocks, and VMDK File Clusters.
• Optimized Windows patch management for the Confidential Data Center which minimized perceived downtime of critical applications to less than 4 seconds.

Confidential, Surprise, AZ

IT Consultant

Responsibilities:

• Implemented B2B services and support for a diverse client base.
• Supported PC based point of sale solutions employing Microsoft technologies.
• Designed innovative secure network topologies for hospitality and retail deployments.
• Engineered and optimized Windows images for hospitality and retail terminals overseeing their deployment to workstations and point of sale terminals
• Initiated the utilization of state of the art technologies such as VMware vSphere and Confidential System networking products.
• Pioneered diverse solutions which matured into the organization’s Managed Services program.