SUMMARY

Solutions-focused and resourceful professional equipped with more than 10 years of hands-on success fueling efficiency, providing systems support, and executing projects within various corporate and consulting environments. Dynamic problem solver with broad combination of experience across technical troubleshooting, technology updates, consulting, and teamwork. Offer valuable ability to translate complex technical issues into user-friendly lay terms. Expertly analyze requirements and define needs to formulate and present comprehensive customized solutions using technology to achieve goals. Efficiently identify, troubleshoot, and resolve difficult technical issues. Areas of excellence include:

Technology Evaluation · System Improvement · Procedure Development
System Installation · Process Improvement · Help Desk · Research · Technical Writing
Project Management · Technical Support · Communications · Multi-tasking

Career History

Confidential,New York, New York........................................................................................................................................... 2011- Present
The United Nations Children\'s Fund - Confidential,works for children\'s rights, their survival, development and protection

Senior Network Assistant (Global Messaging)
Administer Global Messaging network infrastructure. Operates, manages, monitors and maintains messaging infrastructure, which encompasses MS Exchange/Outlook 2007, Lotus Notes/Domino 8.5.2, SameTime, Blackberry, WebMail/OWA, and Email Gateway (IronMail), GSX monitoring, , along with any other relevant technologies. This includes messaging systems capacity, responses availability and service levels.

• Uses corporate tools to identify, diagnose, resolve, and monitor messaging applications, infrastructure and related systems.
• Administer/Maintain Active Directory/Domino directory synchronization for co-existent messaging environment (Microsoft Forefront Identify Manager (FIM)
• Identifies known errors with their resolutions, and reports these to Management.
• Ensures all messaging-related issues are reflected in the incident management system (i.e. Service Desk) as service calls, and creates monthly reports summarizing the activities on the Service calls.
• Works closely with Global Help Desk to resolve messaging-related incidents and improve the service delivered to end-users.
• Performance monitoring: Monitors pre-determined baseline for acceptable performance levels, and performance statistics. Also included would be usage metering, e-mail traffic statistics, failed message monitoring, availability, capacity and responsiveness reporting.
• Security: Works with the security team to identify and resolve security issues as directed by ICT Specialist (Messaging).

Confidential,Arlington, Virginia..................................................................................................................................................... 2011-2011
Legal branch specialty of the United States armed forces.

Senior Domino and Network Engineer
Responsible for system performance optimization, maintenance and production support. . Architect, evaluate and plan messaging, web and collaborative infrastructure, deployment, and administration.

• Assisted in strategic operational planning and provide recommendations for administrative procedures and operational architecture of the computing environment.
• BRAC - Migrated virtualized Windows 2003/Domino infrastructure to hosted Data Center facility

• Performed 32bit Domino/Windows 2003 environment to 64bit Domino/Windows 2008
• Domino/Sharepoint authentication integration through ADFS and third party tools
• Evaluated new database applications for resource impact and assist in troubleshooting malfunctioning applications. Implement and adhere to security policies and procedures.
• Duties include setting up administrator and service accounts, maintaining system documentation, and installing or upgrading system wide software.

Confidential,Secaucus, New Jersey................................................................................................................................................... 2001-2011
Confidential,founded in 1946, is a professional sports league and global business that features 30 teams in the United States and Canada.

Senior Manager Windows and Lotus Notes Operations
Deliver 2nd- and 3rd-level Windows 2003 Active Directory, Lotus Notes, Domino Applications, and Blackberry operational support to more than 1,500 users globally, IT management, and staff; maintain constant security, accessibility, and availability. Analyze operational environment/systems to monitor email and application status. Perform routine reviews of system logs and reports to identify potential concerns. Employ use of Domino Administrator to monitor servers and message counts as well as issue server console commands. Deliver monthly on-call rotational support. Determine solutions to synchronization issues, assign software configuration and IT policy, set activation password, and modify users via Blackberry Manager 4.1.6.

• Spearheaded project upgrading messaging/application servers from Domino 6.5.4 to 8.5.1; communicated with developers to identify transition requirements, enforce deadlines, and maintain quality assurance prior to product rollout.
• Functional level Active Directory upgrade from Windows 2000 to Windows 2003
• DHCP, DNS consolidation and optimization
• File and Print server consolidation
• LDAP Administration and implementation of cross platform Single Sign On
• Architected and implemented email retention/archive solution to ensure compliance with corporate policies.
• Developed and implemented Disaster Recovery solution encompassing email, blackberry and applications.
• Windows server consolidation and virtualization
• Architected and implemented Exchange Server 2007 POC environment for email migration project

Confidential,Holmdel, NJ.......................................................................................................................................................................... 2001
Confidential,is a full service technology consulting firm

Project Engineer
Facilitated planning and executed projects within budget and stringent deadlines. Collaborated with team members and 3rd-party contractors/consultants to generate and deliver projects as planned.

• Worked as a consultant deployed on large client site to maintain Lotus Notes, Domino and Network infrastructure for a multiple site environment
• Daily responsibilities included but were not limited to the System Administration of Domino Mail, Application, Intranet servers, Windows 2000 Active Directory environment and network infrastructure as a whole including routers, hubs and switches, maintain global Domino directory, create and maintain Lotus Notes/Network user accounts and group membership and maintain daily server backups
• Worked as lead on multiple projects including Windows NT 4.0 migration to Windows 2000 server with Active Directory, Windows 98 migration to Windows 2000 Professional, Lotus Notes client and Domino server migration from R4 to R5 and Lotus Notes/Exchange integration

Confidential,New York, New York.......................................................................................................................................... 2000-2001
Confidential,a Time Warner company, is one of the largest content companies in the world. With a portfolio of 22 U.S. magazines and more than 25 U.S. Web sites, including some of the world\'s most popular, powerful and trusted brands, it is the largest magazine publisher in the U.S

Application Support Specialist
Executed multi-faceted projects, such as modifications to internal portal applications. Performed troubleshooting to resolve Lotus Notes database/server issues. Collaborated with Sales, Product Support and QA, Technical Consulting, and Implementation and Development to ensure successful project completion and maintain customer satisfaction.

• Performed hands on administration of multiple NT/Domino Application servers
• Supported internal and external application development teams through test, release and production environments for the implementation of new Domino Web/Intranet applications
• Daily responsibilities included but were not limited to the System Administration of Domino SMTP/Mail, Application and Intranet servers, maintenance of global Domino directory, creation and maintenance of Lotus Notes/Network user accounts and groups
• Member of three member migration project team migrating company wide CC: Mail users to Lotus Notes/Domino R5

Confidential,Cambridge, Massachusetts.................................................................................................................................... 1996-2000
Confidential, subsidiary and developer of software permitting cross-network collaboration within corporations.

Lotus Notes Administrator (1996-2000)
Performed hands on server administration, troubleshooting, performance tuning and capacity planning to ensure optimum performance and continuous availability of a 7x24 multi-platform environment of 250+ Domino servers including Mail, Application, Intranet, Extranet, LEI/Notes Pump

• Functioned as a technical lead for Lotus Notes administrators and multiple application groups
• Set procedures, policies, and standards for messaging and business applications through test, release and production environments
• Monitored performance and capacity of Lotus Notes servers. Performed, monitored, and ensure integrity of Lotus Notes/Domino server backups
• Monitored LOG.NSF for signs of corrupted databases and replication errors and assisted in repairs
• Verified synchronization of NAMES.NSF across servers and resolved any discrepancies
• Created groups and added users to those groups as requested
• Created new user mail databases and assigned proper access rights as requested
• Performed any database and mailbox moves
• Performed any deletions, name changes, connection documents, and IP addresses as requested
• Requested and performed re-certification of user and server ID\'s as needed
• Monitored and communicated with the Help Desk to resolve Lotus Notes problems
• Communicated and coordinated the direct repairs of corrupted databases and replication errors

Education, Certifications, & Training

Bachelor of Science, Communications

IBM Certified Lotus Notes Domino 6.5 System Administrator
IBM Certified Lotus Notes Domino 5.0 System Administrator

Operating Systems: MS-DOS, Windows 2000, 2003, 2008, XP Professional, Windows 7, Macintosh OSX
Software: Lotus Notes/Domino version 5.0, 6.5x, 8.0x and 8.5x; Sametime; Sametime Unified Telephony; Quickplace; Lotus Traveler; LEI; Lotus Connections; Blackberry Enterprise Server 3x, 4x, 5x; Microsoft Active Directory; Microsoft Exchange 2000, 2007, 2010; Extrafax; Department Calendar; Symantec Enterprise Vault; Symantec Endpoint Protection; Postini, PistolStar, Unlimited Mail Box,
Hardware/Storage: Dell, Hewlett-Packard; EMC Clarion; Isilon; Macintosh XSAN
Protocols: TCP/IP
Languages: Lotus Script and SQL
Testing Tools: TeamStudio