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Fci Network Operations Specialist Resume

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Objective

To obtain a position which I could apply my current knowledge and experience, while strengthening my skills and abilities to become a key asset of the networking team and obtain growth within the company.

Education and Training

2010 CCNA - Cisco Certified Network Associate course

2006 CDI College
Network Administration diploma
Brampton, Ontario

2006 HP Technical Event
Hardware Troubleshooting Certificate

2006 Microsoft Expert Zone
Windows Vista 101 Certificate
2006 Computer A+ Certified Professional

2001 Cardinal Leger Secondary School
Ontario Secondary School diploma
Brampton, Ontario

Technical Accreditations and Certifications

  • Trained in HP hardware
  • Toshiba trained hardware technician
  • Cisco CCNA Trained
  • Microsoft Server Load Balancing
  • Hands on experience troubleshooting hardware and software
  • Windows 9x, Windows XP, Windows Server operating systems
  • Computer hardware and software consultation
  • Fundamental knowledge of visual basic
  • Wireless Networking
  • LAN/WAN Networking
  • AS400 experience

Experience:

RHSI Business Technical & FCI Network Operations Specialist 2009 - Present
Confidential

  • Monitored and Managed Cisco, Nortel, GenBand Technology
  • Provided Support on both Unix/Windows Hosting servers and services
  • Handled issues regarding DNS, Port Forwarding, OSPF, RIP, VPN, Firewall
  • Worked with PRI, ATM, Fiber, T1, Coax, 1FL
  • Worked with such protocols as Telnet, SSH, SNMP, PING, POP, IMAP, SMTP, FTP, TFTP
  • Worked with Vendors and Field Tech to resolve issues
  • Performed day to day Network Operation Center tasks as well as handling Tier1 and Tier2
    support.
  • Monitored and Action Network alarms
  • Investigated and repaired both LAN/WAN routing and connectivity issues

RHSI/RBS Technical Support Consultant 2008 - 2009
Confidential

  • Provide Technical support for Rogers Small Business customers.
  • Assisted customers with connectivity for various Rogers Internet services such as Managed
    service, Dynamic Service, Portable Internet Service.
  • Assisted with both in house and Hosted service including email client configuration, DNS, FTP,
    SSH, Telnet
  • Identity Primary and Secondary issues, and ensure they are resolved within the First Time Right Program.
  • Provide great Customer service and ensure satisfaction
  • Windows 9x, windows XP , windows vista/ 7 , Macintosh support

Resident Computer Technician 2005-2008
Confidential

  • Provide troubleshooting, both in store and over the phone
  • Hardware and software installations
  • Performing virus and spy ware removals
  • Data recovery
  • Utilize AS400 database
  • Perform computer upgrades
  • Manage department projects, keeping within price ranges as well as time requirements
  • Consistently meet weekly sales goals
  • Train new and coach existing staff
  • Windows 9x,Xp, Server 2003 operating system support

References available upon request

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