CAREER OBJECTIVE:

To obtain a position with an established company by implementing my extensive technical experience with professional conduct and contribute to the prosperity and success of the organization.

• AAS, Computer Information Systems
• BS, Computer Information Systems

EXPERIENCE:

12/2010 - Present - Office 365 Tier II Cloud Support Analyst, Confidential, USDA

• Accepts inbound telephone and email notifications for Enterprise Messaging support Cloud Services incidents and service requests.
• Assist Agency Tier 1 support with Office 365 exchange/Outlook related issue.
• Work Closely with Microsoft Office 365 on USDA Agencies Exchange Cloud Migration related issues.
• Administer Mailbox administration rights and assign ownership to user's mailbox, using the CMMPT Tool Set delegate permission, set "out of office" messages on behalf of employees who are away or on leave, Export PST files and recover Outlook deleted items
• Configure Office communicator/Lync client and Web related issue.
• Manage top level Outlook 2003/2007/2010 Public folders access and Set Access Permission for mailbox calendar.
• Manage search settings, scopes, keywords, system recycle bin, and storage space allocation.
• Assign Blackberry Active Synch policy to account and groups.
• Perform Blackberry Administration: Configuration, testing, training, and deployment.
• Provide support and upgrade for existing Blackberry Enterprise Servers as well as integrate and implement latest mobile device.
• Administering the Exchange Control Panel (ECP) Tool message tracking for mail flow delivery receipt.
• Administers the USDA physical servers supporting ITS domain controllers located in Microsoft datacenters. Administration includes Application of all USDA approved operating system and virtual machine software patches, ongoing system tuning.
• Administered mailbox management using PowerShell, Check mailbox size limit, configure attribute, and lookup mailbox properties.
• Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
• Develop exceptional relationships with co-workers, management and end users.
• Excellent communication and problem solving skills.

9/2008 - 12/2010 Lotus Notes Engineer/System Administrator/BES Administrator, Confidential, USDA, Riverdale MD

• Implemented solutions to Lotus Notes issues that are routed through Remedy.
• Manage, analyze, troubleshooting and monitor 50 + servers and over 8,000 users email systems.
• Monitors Domino server performance mail routing, clustering, applying user re-certifications, and maintains security levels on databases.
• Provide Tier 2 and Tier 3 technical support to the APHIS Technical Assistance Center.
• Monitor existing messaging infrastructure and server usage; troubleshoot Same-time, SMTP, Quick-place, Web-Notes and Archive issues.
• Remediate vulnerabilities of emails that may contain virus and troubleshoot and resolve Spam Filtering issues.
• Process mail file deletions request that are older than 30 days (Pending by Server) and process accordingly.
• Perform, backup & restore, data retention solution - knowledge of primary messaging standard protocols such as SMTP and LDAP.
• Administer access control for users and group members of Notes, certificate renewals, and mail file quota management, assign server patches, upgrades and load fix-up, compact and updall on corrupted mail files.
• Administered mail-in database creation, Rename and Move account from one state to another.
• Delete dead mail that resides on the server messaging and route unroutable mail that sits on the Dept. SMTP gateway.
• Perform Blackberry Administration, configuration, testing, training and deployment.
• Perform Lotus Notes Domino Migration from 6.5 to 8.5.1 FP2 and Blackberry Server Migration using Blackberry Enterprise Transporter 5.0
• Manage and /or assist in deployment of systems updates, patches and other changes according to change management procedures.
• Determine the root cause of Domino environment outrages with recommendations for long term corrections.
• Deploy, integrate and administer new and existing databases and third party applications for bother internal and external customers.
• Administer daily, weekly, and monthly support of Notes Domino Environment and participate in the design and testing of new applications.
• Using Domino Designer, modify database form fields per user request.
• Providing Notes /Domino Administrative and Development Support, servicing a mixed R5/R6/R7/R8.
• Reviewed ACL's, notes.ini, logs files, servers/config/connection/program docs, agent's schedule, disk space availability.
• Using Domino designer, created auto responder/reply to sender, simply action agent, and added condition.

3/2005 - 8/2008 - Systems Administrator, Confidential, Enterprise IT Mclean VA/Department of Commerce/Washington, DC

• Maintained Lotus Notes/Domino server that supported over 6,000 users.
• Participate in New Hire Orientation, and inform new hires on how to access various network resources.
• Administered access control for users and group members of Notes accounts including creation, deletion, certificate renewals, and mail file quota management of such accounts.
• Update common name, organization unit, and hierarchal changes, as needed and perform routine maintenance and troubleshooting.
• Monitored Notes' server replication, critical agent execution, server logs, and Notes client deployment and instructions.
• Assist Notes users with logging, Archiving, Lotus Notes web mail usage, group membership and assigned database access.
• Installed and Configure Lotus Notes on a Citrix server and AIX, Linux server user account management.
• Update Notes Administration project plan following software enhancements or database development.
• Resolved database file replication conflicts, Email and Calendaring Issues.
• Process all employee termination by removing user accounts from Notes and enterprise-wide directories (SMD/NAB).
• Troubleshoot and fix corrupted bookmark template Perform backup, restoration, using VERITAS Exec on a Win 2003 environment.
• Implemented Maximo, Remedy Call Tracking System to input, update, track, and resolve trouble tickets.
• Resolved MS Outlook issues and reverted name change.
• Load fix-up, compact and updall on corrupt mail files and databases, and move mail file and New Certifier to correct organization unit.
• Configured and Synchronize blackberry devices on a MS outlook exchange environment.
• Monitored notes connection including Notes users, browser, e-mail clients, mail routing and replication.
• Troubleshoot and resolve various lotus notes domino and Microsoft Exchange server related issues.
• Maintained excellent communication with IT Manager on all task and projects.
• Resolved database file replication conflicts, corrupt mail files databases and bookmarks and, desktop and laptop configuration issues.
• Performed Desktop Support, Network Administration/Maintenance and support of user accounts and various network scripts.
• Create Active Directory accounts, activate network tokens, password/group membership management, rename and move accounts and various network scripts.
• Provided support of hardware devices including DELL/HP Laptops, PC's, and monitors, servers and printers usage
• Troubleshoot and repair workstations and Laptops peripherals.
• Managed, configured and apply Windows security policies to user's desktop and laptop.

11/2003 - 3/2005 - Senior Technical Support Specialist, Confidential. /FAA

• Provide direct support for several clients in a timely manner.
• Provide Phone support to internal and international users and entered calls into a Heat/ Remedy Software call tracking database.
• Performed upgrades such as hard drives, memory, and Operating systems installation, (Windows 98, NT, 2000, XP.
• Create, reset and unlock users' account for new and temporary employees within a Novell and NT environment.
• Troubleshoot and resolves various hardware and software issues.
• Provide additional support to such as TCP/IP configuration support, remote access using SMS (System Management Server), hardware, and software installations, and ghosting.
• Install various LAN Printers and migrates users' PCs onto the domain.
• Perform Lotus Notes R5/R6 installation and configuration.

7/2001 - 11/2003 - Help Desk Support, Confidential. /FAA

• Addressed technical problems by recreating the problem and working one on one with users to resolve it,
• Document all calls in call tracking database.
• Provide TCP/IP configuration, remote access, hardware, and software installations support.
• Upgrade hard drives, memory, and Operating systems installing (Windows 98, NT, 2000, XP).
• Create resets and unlocks user's account for new and temporary employees within a Novell and NT environment.
• Troubleshoot and resolve various hardware and software issues.
• Core applications supported are: MS Office XP Suite including Front Page and Publisher; Lotus Notes R5, various web based applications.

11/2000 - 7/2001 - Database Analyst, Confidential. /DOT

• Analyze documents for the National Transportation Library.
• Complete summary forms for documents prior to release for further processing and distribution via the Internet.
• Use HTML or Adobe Acrobat to assign links to documents.
• Copy and paste URLs within a Windows Server environment.
• Create back end and front-end databases using Visual Basic and Microsoft Access for web projects.

CERTIFICATION AND TRAINING:
JAVA Programming Certificate, NuTech Training Institute, Rockville, MD March 2002
Managing and maintaining a MS Windows 2003 Server/Network + Training Certificate July 2006
IBM Certified System Administrator Lotus Domino 8.5 June 2009
IBM Certified Associate System Administrator Lotus Domino 8.5 June 2009
VMware View 4.0 Install, Configure and Manage April 19- 2010

KNOWLEDGE AND ABILITY:

• Exceptional communicational Skills
• Strong interpersonal skills and initiative
• Quick learner and dependable
• Ability to interface with personnel at all levels of the organization
• Ability to adapt to a changing environment and multi-task assignments
• Ability to approach issues and projects with a sense of ownership and enthusiasm
• Continuously share and learn knowledge in a team environment
• Conscientious and self-driven to resolve problems presented

HARDWARE: Dell, HP, IBM, Gateway, Compaq, Printers, Epson, Copiers, PDA's, Scanners, Blackberries, iPhones, Android
SOFTWARE: JAVA, Visual Basic 6.0, Oracle 8i PLSQL, windows 2003 Server, C++, HTML, Lotus Notes R5/R6/R8, MS Exchange, Linux, AIX, Heat, Project Track, Maximo, Remedy, Service Desk, Lync/OCS 2010, Blackberry Administration Services (BAS 5.0), WordPerfect, Office 2000/2003/ 2007/2010, Dynacomm-Elite /NS Elite, PowerShell, Exchange Control Panel (ECP Tool), Customer Management Portal (CMP), (Travel Manager, ACE, Hot Sync, Easy Sync, Norton, E-trust, Windows XP/NT, Windows 7, Windows 95/98/2000 and Active Directory