BUSINESS SYSTEM ANALYST

• More than nine (9) years of experience as a Business Analyst with hands on experience of Project Management skills, Change Management skills, Requirements Gathering, Analyzing Business workflowsand Business Analysis.
• Extensive experience in analyzing and documenting Business requirements, System Functional Specifications and Project Plan.
• Strong knowledge of RUP, RequisitePro, Use Case and UML, Requirements Traceability Matrix, Re- Engineering, Business Processes, Modeling, and Designing.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams. Strong Subject Matter expertise in Insurance, Pharmaceutical, Banking, and Credit Card Industry.
• Good experience with intervention - Change Management environment with emphasis on Rational tools, and MS-Project tools
• Outstanding communication skills and ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channel between the key IT personnel and business contacts.
• Insurance industry; Pharmaceutical industry.
• Solid business communications skills, Project planning, presentation skills, coordinating skills, Requirements gathering, documentation, implementation, resolving issues, and conflicts.

AREAS OF EXPERTISE

Methodologies

RUP, UML.

Change Management Tools

Rational Clear Quest, Test Director

Business Modeling Tools

Rational Rose, Microsoft Visio.

Version Control Systems

Rational Clear Case.

Project Management

Microsoft Project, Microsoft Office.

Programming Languages

SQL, PL\\SQL, Visual Basic

Databases

MS SQL Server 7.x/2000, MS-Access

Web Technologies

Microsoft FrontPage.

CAREER PATH

Confidential, NY Mar 09 – Present
Sr. Business System Analyst
S4 Service Management Model (SMm)

SMm is developed to provide governance across five service bundles. SMm is involved in Change Management, Demand management, Invoice management, Budget management, and S4 Performance rating for the Helpdesk, Data, Hardware, Server and Training service bundles. SMm is responsible for maintaining and upgrading the SFA tool at Pfizer.

Responsibilities:

• Involved in defining and implementing the Change Management, Demand Management, Invoice Management, and Budget Management processes.
• Conducted interviews with key business users to collect requirements and business process information.
• Contributed to the definition of scope, preparation of work plans and definition of business requirements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Involved in the SFA tool migration from Sherlock to Veeva
• Performed extensive requirement analysis including data analysis and gap analysis.
• Developed business requirement specification documents as well as high-level project plan.
• Analyzed research on operational procedures and methods and recommended changes for improvement, with an emphasis on automation and efficiency.
• Developed reports in excel for reporting Help Desk call Metrics.
• Defined troubleshooting and escalation procedures for various application supported by SMm.

Confidential, NJ Jun 06 – Dec 08
Sr. Business System Analyst
Enterprise Business Risk Solutions (eBRS) –Underwriting

Enterprise Business Risk Solutions is a web-based Credit and Risk Management tool that combines comprehensive credit insurance coverage with real-time access to the credit information of the customers. It is a product offered by AIG Trade Credit & Political Risk, a division of American International Group Companies, Inc. (AIG). AIG is a leading US based international insurance and financial services organization. Its member companies write a wide range of insurance products in approximately 130 countries and jurisdictions around the world. AIG holds triple A ratings from Moody’s and Standard & Poor’s. Trade Credit application suite provides online credit insurance services for Underwriter, Credit Officer, Intermediary/Broker and Insured. This application is implemented on J2EE technology running on Web sphere application server and interacts with third party applications such as Dun & Bradstreet, Informa, CI Group Broker. Trade Credit application processes thousands of business rules to evaluate the credit limits for the buyer companies. Blaze Advisor is a rules management solution, designed to automate operational business decisions and provide unprecedented agility, consistency and precision in customer interactions. Using Blaze Advisor tool greatly simplified and reduced the cost of developing, managing and updating complex decision processes. This is a development and maintenance project which also includes 24X7 production support to the existing applications.

Responsibilities:

• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements based on the analysis of Credit and Risk Management.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Participated with Underwriters and Actuaries while working on the pricing model. Facilitated and managed meeting sessions with committee of SMEs from various business areas including Underwriters and Actuaries.
• Participated in the research and development of business opportunities and ideas within the scope of the project.
• Contributed to the definition of scope, preparation of work plans and definition of business requirements.
• Conducted interviews with key business users to collect requirements and business process information.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed project document templates based on SDLC methodology.
• Analyzed business needs, created and developed new functionality to meet customer needs.
• Gathered high level requirements specifications and Coordinated Kick-off meetings
• Documented and delivered Functional Specification Document to the project team.
• Collaborated with development architect and the business to develop both high-level and detailed application architecture to meet the business needs.
• Participated in the logical and physical design sessions, developed design documents.
• Designed and developed all Use Cases.
• Helped the testing team documenting the system requirements and testing system development.
• Set up definitions and process for test phases including Product test, integration test, system test and User Acceptance Testing (UAT).
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing.

Confidential, PA March 04 – March 06
Sr. Business Analyst (HealthCare)

Involved in designing, implementing and supporting, Departments 1st Data Warehousing solution, \'TREND\'. The solution was developed to allow Actuaries to forecast claim trends across various demographic factors based on 48 months claims history. The data warehouse benefited the business by providing reporting capabilities to base business decisions regarding member and policy pricing information.
Worked on developing enhancements to the Department\'s Highmark Internal Pricing System (HIPS). Integrated Benefits Calculation Module, Risk Calculation Module and the Renewal Rate Calculation Modules.

Responsibilities:

• Worked as a Business Analyst to support the design of the Data Warehouse.
• Participated in the research and development of business opportunities and ideas within the scope of the project.
• Contributed to the definition of scope, preparation of work plans and definition of business requirements.
• Worked with major business areas underwriters and actuaries.
• Reviewed and assessed information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution.
• Identify data elements from the source systems, performed data analysis to come up with data cleansing and integration rules for the ETL process.
• Extensively used Data Stage for transformation and mapping in ETL process.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Underwriters and Actuaries.
• Conducted interviews with key business users to collect requirements and business process information.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed project document templates based on SDLC methodology.
• Comprehensively performed requirement gathering for enterprise reporting system-using RequisitePro.
• Established a business analysis methodology around the RUP (Rational Unified Process).
• Designed and developed all Use Cases and UML models using Rational.
• Helped the testing team documenting the system requirements and testing system development.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Set up definitions and process for test phases including Product test, integration test, system test and User Acceptance Test (UAT).
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.
• Used Doors to understand the impact of changing a requirement and decide whether to include it in the current project and to define the traceability across the entire project lifecycle.
• Trained various users on Doors, which enabled them to submit, review and approve changes within the document.
• Functioned as the primary liaison between the business line, operations, and technical areas throughout the project cycle.
• Analyzed research on operational procedures and methods and recommended changes for improvement, with an emphasis on automation and efficiency.
• Prepared project reports for management and others, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and procedures.
• Maintained the day-to-day ClearCase environment, including monitoring all system logs for errors, responding to reported issues.
• Learnt, administered and taught Rational ClearCase and ClearQuest as well as provided support and training to the department.
• Developed training materials and executed training.

EDUCATION

Masters in Communication
Certification Courses:
Database Management Systems (Oracle)
Database Logical and Physical Design
PL/SQL
Visual Basic (6)
Java 1.2
HTML