SUMMARY:

Over 18 years of IT engineering experience, including over seven years of build, configuration, and deployment management (SCM/DevOps). 2018 Certified Jenkins Engineer, with additional certifications in programming and administration from Georgia Tech and IBM. Expert analytical, problem - solving, and communication skills. Strong leadership and business ownership.

EXPERIENCE:

Confidential, Atlanta, GA

DevOps Engineer

Responsibilities:

• Develop processes, tools, and automation to manage software delivery for a variety of payments-related products, transforming a high volume retail solution group to practice continuous integration and continuous delivery, and spearheading the transition from Waterfall to Agile methodology.
• Team senior: personally perform final checks on all changes to DevOps tools before they’re merged; re-reviewing code, confirming QA, and verifying Definition of Done. Also led all stand-up meetings and served as de facto scrum master during a months-long search for a replacement.
• SCM lead: responsible for all check-in processes and build definitions across the solution group, and for all other DevOps engineers’ work with them. Heavy experience with Git, and with command line builds of DotNet, C++, and Delphi products, as well as with creation of Windows installers through Visual Studio. Other build tools used include MSBuild, CMake, and FinalBuilder.
• Assist other DevOps engineers with development of Chef deployment code. Personally manage Jenkins CI jobs for cookbook changes, which create test kitchens using vRealize Automation, then converge, verify, and upload to Chef server. Work with Ruby, RubyGems, and Berkshelf.
• Also serve as primary admin for JIRA, Confluence, Nexus, Sonarqube, TeamCity, HockeyApp, and all Jenkins build machines.
• Created and executed a plan to migrate products from Team Foundation Version Control ( Confidential ) to Git, and from TFS to an Atlassian + Jenkins stack. Adapted the GitFlow branching model to each product, set up appropriate versioning, wrote pipeline build jobs in Jenkins, set up policies in Bitbucket Server, authored documentation, hosted numerous training sessions, and supported every developer as needed through changes to ensure minimal productivity loss.
• Attended DevOps World/Jenkins World 2018 on behalf of the team, identifying numerous areas for potential improvement. Exposure to Cloud Native Landscape, with additional demos of Docker and Kubernetes.
• Promoted after first year.

Confidential, Atlanta, GA

NYSE Systems Analyst

Responsibilities:

• WebApps lead: serve as support escalation point for a wide variety of websites, batch processes, middleware, and web-based applications. Strong experience with Jboss and Apache. Additional experience with WAS, Confidential, and automation tools such as Jenkins.
• LMS SME: serve as team’s highest escalation point for Learning Management System technical services. Heavy work with SQL and PHP in a highly customized environment. Additional work with SAML SSO, SVN, Sendmail, and general Linux maintenance.
• Traveled cross-country to absorb LMS knowledge from a team in a closing office, then managed the transfer to newer team members in Atlanta, improving request turnaround times in the process.
• Personally authored a lengthy and detailed training guide for new hires, dramatically reducing ramp-up time.
• Authored and maintained a wide variety of WebApps tools, including start/stop scripts, log managers, and upgrade automation.
• Top marks in all competencies, 2015 performance review.

Confidential, Virginia Beach, VA

Web Hosting Analyst

Responsibilities:

• LAMP-based web hosting support within a call center environment.
• Strong experience with DNS and web server administration, as well as general Linux systems management.

Confidential, Birmingham, AL

General Manager

Responsibilities:

• Responsible for all in-store operations at a video gaming LAN center.
• Overhauled the failing business for its owner, a friend and fellow entrepreneur.
• Rebuilt PCs, implemented system maintenance procedures, enhanced retail/restaurant offerings, and increased sales by over 30%.

Confidential, Alpharetta, GA

Middleware Engineer

Responsibilities:

• Build automation lead: installed and implemented Quickbuild to overhaul an unsustainable application build process.
• Heavy work with Subversion and new AIX server setup.
• Additional work with Luntbuild and Hudson prior to finalizing Quickbuild approach.
• Script developer: authored UNIX scripts for various application processing projects.
• Middleware administrator: installed and administered/tuned Tibco, Apache, and other related tools in conjunction with application developers.
• Developed and scripted an improved application deployment process, which reduced deployment times by over 90% by distributing the workload between multiple machines rather than bottlenecking under a single deployment manager.

Confidential, Gaithersburg, MD

Senior Middleware Analyst

Responsibilities:

• WebSphere Application Server administrator: built, configured, and supported clustered JVM cells. DB2 install/catalog, storage mounts, property configs, performance tuning, JVM/Node/Manager cycling, heap dump and log analysis, MQ support.
• Web server administrator: configured and supported IBM HTTP Server (IHS). Administered keystores, plugin-cfg.xml, httpd.conf, and other files as needed.
• Also administered DataPower and other related Service Oriented Architecture (SOA).
• Heavy work with tuning, UNIX scripting, and AIX to Linux migration change controls.
• Promoted from contractor to full-time employee at contract’s end.

Confidential, Norcross, GA

Systems Engineer

Responsibilities:

• Application systems engineer: provided middleware support for J2EE online banking software.
• Administered app, web, and adapter servers on Linux, AIX, Windows NT, Windows VM, and VMware; including development, preproduction, production, and DR environments.
• Managed after-hours upgrades and various other change controls as needed. Supported batch processing. Strong work with WAS and IHS/Apache.
• SCM/CMS lead: developed and served as sole administrator for an in-house Linux-based source code management and configuration/content management GUI used by all groups for upgrade package delivery and support-related change management, automating merging and implementation steps from the introduction of core/custom code to final EAR deployment. Strong experience with CVS & XML, as well as with Enterprise architecture, packaging, and installation.
• Authored conversion script to convert and import ClearCase packages from development into CVS. Also authored script for mass import and overlay of custom files from special services teams. Oversaw the inclusion of all hosted clients into the configuration management tool.
• Authored various other in-house scripts with ksh, bash, Ant, Perl, etc., including a custom comparison process which dramatically reduced change implementation errors.
• Assisted in design of custom web tools to generate, activate, and deactivate maintenance pages, as well as tools to merge in new or changed plugin fragments.
• Actuate lead: served as team SME for Actuate reporting application using Tomcat.

Confidential, Atlanta, GA

Senior Support Technician

Responsibilities:

• Senior tech: highest level of call center support (command line remote login) for installation & administration of over 2,000 SCO UNIX hotel Property Management Systems. Configured interfaces, supported batch processing, administered securities, developed scripts, interpreted error logs, and performed basic troubleshooting of DB/C code.
• Acting supervisor: coordinated shift/break rotation for Tiers 1 & 2, served as highest level of escalation for both technical and service-related issues.
• Authored all year-end procedures and documentation.
• Perfect performance reviews throughout tenure; received President’s Excellence Award.

Confidential, Birmingham, AL

Business Owner

Responsibilities:

• Lead a Board of 7 Directors to organize, promote, and manage hotel-hosted convention events, with over 200 total employees and volunteers.
• Website administrator: highest level of support in resolving code issues encountered by design team (PHP, HTML, CSS).
• Hotel Liaison: personally conduct all host hotel research, contact, and negotiation. Manage reservations and room assignments for all event attendees. Coordinate group transportation and provide various other guest services.
• Personally developed company-wide event registration process and trained all staff on its execution.