Network Support Resume

COMPUTER KNOWLEDGE
Operating Systems: Windows(XP, 2000, 98, NT), Unix, HP3000/9000, VAX
Databases, Softwares and Languages: SQL, Sybase, Access
MS Office (Words, Excel, Access), Lotus Notes, Word Perfect, Rapid SQL/DB Artisan, Saleslogix, Predator, LatentZero (Minerva), XIP, Citrix, FTP, Exceed, RDP Applications, MAGIC, Autocad
Familiar with Perl and Unix scriptings, Triton, Webex.

EXPERIENCE

Confidential, October 2006 - September 2009
Network Support/Fix Support
Provide phone/email network and application supports to both buy and sell side brokers/institutions.

Facilitate network DR failover test, recover network on production and connectivity test DR sites.
Provide fix support, troubleshoot trade issues with brokers and institutions ensuring trading agreed on both sides. Troubleshoot overnight batch eod job and restart fix connections for various express clients.
Provide support in Macgregor electronic trading application, configure and setups.
Provide software releases to client's website or FTP site.
Documented all issues/problems into ticket tracking system SalesLogix for various reportings.

Confidential, April 2000 to 2007
Application Support Engineer/Trade Support Consultant
Provide IT support for the State Street Global Market Equity Trading and Fix Income Offices.
Responsibilities included:

Resolve end users (Trader, PA, PM) daily issues with regard to order loading problems, data problems, account problems or settlement problems via email and phone support.
Setup securities, funds, holiday calendar, broker restrictions etc. in trading applications.
Assist external clients (broker, software vendor etc.) sent and received files via ftp or remote dial-up modem as well as login id/password issues.
Perform software installations, upgrades, fixes and patches as well as disk-space maintenance.
Monitor daily autosys jobs run, troubleshoot and escalate all related failed jobs.
Troubleshoot and resolve FIX (Version 4.0, 4.2) connections, start-up/shutdown, reset sequence number as well as recover fills/execution reports.Perform brokers testing to ensure broker can dial-in, upload and down files as well as formats, fees and taxes requirements should met for files processing.
Document issues/problems, resolutions and procedures into knowledge database (MAGIC).
Participate in trade support team coverage 24x7 and on-call rotation (carry cell phone).

Confidential, June 1997 to September 1999
PC Support and Network Admin/Drafter
Provide PC hardware and application supports on MS Office (Excels, Words, Power Points, Word Perfects), email (MS- Outlook), modify/revise HVAC blue prints draft. Documented and converted manuals from old application into MS Word. Administered network servers, Outlook mails and performed daily/weekly backups.

Confidential, June 1992 to January 1997
Proposal Facilitator/Data Analyst
Managed Blue Care 65 Marketrieve/Access databases and provide end users training and supports as well system back-ups and maintenance.
Produced and prepared daily seminar report for sales staff customer demonstration.
Produced weekly/monthly department performance and summary reports.
Produced company health care benefit comparisons charts.
Assisted in prepare and produce sales proposals and health care benefit packages.

EDUCATION:

Bachelor of Science - Mathematics
Minor Concentration - Computer Science

PERSONAL HOBBIES
Computer, Sports, Business

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