Summary:

Working in I/T for more than 12 years. Looking to enhance my knowledge and stimulate my mind, as well as for a company. I have the knowledge to repair and configure PC\'s, SERVER 2008 & 2003, as well as Windows 2000 & 9x’ & Windows XP, Vista, Windows 7, Exchange 2003 & 2007 & 2010 and SQL Server 2000 & 2005. My knowledge and accomplishment over the years should speak for themselves. Graduated December 2003 with Associates Degree in Information and Networking Technology. Microsoft Server 2003 Active Directory Certificate - Oct 2006, Microsoft Exchange 2003 Administration Certificate - Nov 2006, Dell Certificate - Jan 2009, Network+ Certificate - October 2009

Technical Skills:

Operating Systems:
NT4.0, 2000 & 2003 & 2008 SERVER’s, Virtualization, NTWORKSTATION,
WINDOWS2000, 98’, 95’, XP Professional, Windows Vista, Windows 7, Windows CE,
Novell, VMware VSphere4.0, Linux

Hardware :
Dell, Compaq, HP, HP Blade Centers and IBM computers; IBM ThinkPad’s, Toshiba, Dell, Fujitsu laptops, Western digital, Maxtor, Seagate hard drives; CD ROMs; CDRW’s, Access Points, Power Injectors, Handheld Ipad\'s and wireless Printers, Sigpad\'s, POS Scanners, Mitel IP Phones, ADP 4500 Time biometric time clocks, Bluecoat, VoIP phones, F5 BigIp LTM.

Software :
Excel Outlook, Internet Explorer, and Word, Access. (Office 2000, 2002, XP,
2003, 2007, & 2010); Exchange 5.5, 2000 & 2003 & 2007, SQL Server 2000 & 2005,
Symantec Ghost8.3 11.5 12, Ghost Cast server, Track it, Remedy, Sysaid ticketing, Lotus Notes 6.1, Engineering software Solid Edge, AutoCAD, S.A.P., Backup Exc11 & 12.5, Etime, Mitel3300, NetApp, ESX, Insight, RSA Soft Token, Cisco VPN client, HPSA, HPSM, Platespin, MS Clustering, VERITAS SFW, HDLM, HPOV.

Networking :
Active Directory, Novell NetWare, Cisco Routers and Switches, Hubs, DHCP,
TCP/IP, FTP, TELNET, WAN and LAN, WSUS , ISCSE, FCP technologies, Wireless Networking, Cat-5 Cabling, Ethernet, IP Address, POP3, IMAP, SMTP, Phoenix Bois, NAS, SAN.

Remote Tools :
P.G.P Encryption, WS_FTP, VNC, Remote Desktop Services, VPN’s, SMS
Admin, WebEx, Fast support, PCAnywhere, Remedy (Magic).

Database :
Microsoft SQL Server 2000, 2003, 2005, Microsoft Access, Payroll.

Experience:

Confidential,
(Contractor) Plymouth, MN April 2011 to Present

• Server 2003 & 2008, Windows XP, Windows 7
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2003, 2007& 2010), VMware, VSphere4.0, NetApp, ESX, HP Blade Centers, ILO, SAN, NAS, PlateSpin, P2V, P2I, V2V, Server Migration, VM Builds from Templates & VDMK’s, HPSA, HPSM, MS Clustering, VERITAS SFW, HDLM, HPOV, Change Management.
• Active Directory Administration, Remote Desktop tools, Terminal Services manager, Royal TS, TSM Backup Systems, Symantec Endpoint Management AV, RSA Token, Cisco VPN client, Switches, software, Hardware, Virtualization Environment, VoIP Phone & System Administration Wireless Networks, HP ITG Services, PC, Laptops, Printers. Disaster Recovery, Server Administration, lead.
• Contract work / Temp

Confidential,
(Contractor) Minnetonka, MN Dec 2010 to April 2011
Network Support Engineer:

• F5 BigIp LTM (Local Traffic Manager)
• Unix/Linux, SSH, FTP, SNMP, Load Balancing
• Windows 7, Office 2010, VMWare Workstation, VMWare ESX
• Multi line, Level 3 Phone support, Desktop Support
• Blackberry, BES, IPhones, Droids.
• Contract

Confidential,
(Contractor) Anchorage, AK March 2010 Oct 2010
Systems Administrator:

• Server 2003 & 2008, Exchange 2007, OWA 2007, Windows XP, Windows 7
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2007& 2010), VMware, VSphere4.0, NetApp, ESX, HP Blade Centers, Bluecoat, Black Berry BES, ILO2,
• Active Directory Administration, Exchange Administration, Remote Desktop tools, Net Meeting, Password resets, Account Creation, Terminal Services manager, Ghost Acronis imaging, Net meeting, Royal TS, Symantec Endpoint Management AV, RSA Soft Token, Cisco VPN client, Software issues, Routers, Switches, software, Hardware, Virtualization Environment, VoIP Phone & System Administration Wireless Networks, PC, Laptops, Printers.
• Help Desk Support, Provide Support and Troubleshooting to employees,Support Desktops, printers, Pings, Reimaging, Black Berry’s, Iphone Support, and Disaster Recovery. Desktop Support, Server Administration.
• Contract work / Temp

Confidential,
(Lay Off) Anchorage, AK Nov3 2008 to Oct 1 2009
Business Applications/Technical Services/Network Administrator/Systems Administrator

• Server 2003 & 2008, Exchange 2003, Windows XP, Vista Windows 7
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2003 & XP), Etime (payroll), ADP, Mitel, Deltek, Costpoint
• Active Directory Administration, Exchange Administration, Remote Desktop tools, Fast support, Password resets, Account Creation, Group Policy Creation, Ghost, Software issues, Routers, Switches, software, Hardware, VoIP Phone & System Administration.
• Wireless Networks, PC, Laptops.
• Help Desk Support, Provide Support and Troubleshooting to employees, Support Desktops, Printers, Reimaging, Black Berry’s, Payroll Etime & ADP Time clocks and Applications.
• Multi line, Level 3 Phone support, Desktop Support, Server Administration.

Confidential,
(Lay Off) White Bear Lake, MN Oct 2006 to Aug 2008
Network Administrator/System Administrator/Desktop Support.

• Server 2003, Exchange 2003, Windows Xp, Vista
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2003 & XP), Lotus Notes6.1
• Active Directory Administration, Exchange Administration, Remote Desktop tools, Magic Remote Desktop, Password resets, Account Creation, Group Policy Creation, Ghost, Software issues, Solid Edge, S.A.P., Backup Exc11, Telnet, Routers, Switches, Mass Storage, Raid 01, Raid 05, Software, Hardware.
• Wireless Networks, PC, Laptops, Guns, Bridges.
• Help Desk Support, Provide Support and Troubleshooting to employees, Support Desktops, printers, Pings, Reimaging.
• Multi line, Level 3 Phone support, Desktop Support, Server Administration.
  

Confidential,
(Contractor) Richfield, MN April 2006 to Oct 2006 & Sept 2008
Help Desk/Desktop Support: (Third Contract with Client)

• Windows Xp Pro, Windows 2000, NT 4.0
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2003 & XP)
• Active Directory, VNC Remote tool, Password resets, Ghost, Software issues, Cisco ip Phones, P.O.S. software, scanners and Sigpad’s, Hardware
• Help Desk Support, Provide Support and Troubleshooting to employees, Support Desktops, Printers, Phoenix Bios configuration, Reimaging Remotely, Net miner.
• Multi line, Team Lead, Level 2 Phone support for Deployments.
• Contract work / Temp

Confidential,
(Contractor) Eagan, MN February 2006 to April 2006
Help Desk Analyst:

• Windows XP, 2000 Support
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2003)
• Active Directory, Remote Desktop Remote tool, Password resets, Software Issues, SMS/800, A-Series, UNIX, Phones.
• Contract work / Temp

Confidential,
(Contractor) Richfield, MN October 2005 to January 2006
Help Desk/Desktop Support:

• Windows Xp Pro, Windows 2000, NT 4.0
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2003 & XP)
• Active Directory, VNC Remote tool, Password resets, Ghost, Software issues, Cisco ip Phones, P.O.S. software, scanners and Sigpad’s, Hardware
• Help Desk Support, Provide Support and Troubleshooting to employees, Support Desktops, printers, Pings, Reimaging remotely
• Multi line, Level 2 Phone support for Deployments.
• Contract work / Temp

Confidential,
(Contactor) Chanhassen, MN August 2005 to October 2005
Help Desk: (Second Contract with Client) (RHT Contract)

• Windows 2000 PRO, Windows CE, XP Professional, 9x’s
• Excel, Outlook, Internet Explorer, and Word. (Office 2000, 2002 & XP)
• Wireless Networking, Wireless Ethernet Cards, Cat-5 cabling, Access Points, Power Injectors, Ipad’s / palm pilots, wireless printers, Phones
• Help Desk Support, Provide Support and Troubleshooting to field technicians, updating call logs.
• Project Management
• Multi line Phones.
• Contract work

Confidential,
(Contractor) Edina, MN April 2005 to August 2005
Help Desk/Desktop Support:

• Windows Xp Pro, Windows 2000
• Excel, Outlook, Internet Explorer, and Word, Access (Office 2000, 2002, 2003 & XP, 97)
• Active Directory, VNC Remote tool, Password resets, Ghost, Hardware, Software issues, Cisco ip Phones
• Help Desk Support, Provide Support and Troubleshooting to employees, Support Desktops and laptops, printers, Track-it
• Multi line Phones.
• Contract work / Temp

Confidential, St. Francis, MN July 2004 to Dec 2005
Site Manager:

• Manage 3 apartment complexes, Deal with Tenant issues, Collect Rent, Building Maintenance, oversee apartment buildings.

Confidential,
(Contractor) St. Cloud, MN November 2004 to April 2005
Help Desk:

• Windows 2000 PRO, XP Professional, 9x’s
• Excel, Outlook, Internet Explorer, and Word. (Office 2000, 2002, 2003 & XP)
• Microsoft Access, Active Directory, Novell NetWare, SMS Admin (Systems Management Server), Password resets, WebEx, Web Cast, Ghost, Hardware, Software issues, Phones
• Help Desk Support, Provide Support and Troubleshooting to 1900 Employees, support Desktops, laptops, Palm Pilots, and printers.
• Multi line Phones.
• Contract work / Temp

Education:

Associates Degree Information Networking Technology
Technology -graduated December 2003
PC/LAN Certificate - April 1999
Microsoft Server 2003 Active Directory Certificate - Oct 2006
Microsoft Exchange 2003 Administration Certificate - Nov 2006
Dell Certificate - Jan 2009
Network+ Certificate - October 2009

Skills:

PC Hardware -- MS DOS -- Windows 9x, 2000, XP, Vista, Win 7 -- LAN Technology-- Novell NetWare 4.11 -- Windows NT Server -- Server 2000, 2003 -- LINUX - Macintosh -- Novel NetWare 3.12 -- NT Workstation --Systems 7 - HTML -- Exchange 2000, 2005, 2007 -- SQL Server 2000, 2005 -- Cisco Routers -- Cisco Access Points -- Remote Access -- Track it -- Remedy -- Phoenix Bios -- Lotus Notes