Technical Solution Specialist Resume
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EDUCATION
- Bachelor of Science in Computer Science 05/2010
TECHNICAL SKILLS
LAN/WAN, SQL, TCP/IP Protocol Suite, DNS, DHCP, Active Directory, Window Mobile, Cloud Computing.
Operating Systems: Windows XP, Windows 7, Window Server 2008, Window Azure, SQL Azure.
PROFESSIONAL EXPERIENCE
Confidential Atlanta, GA
Technical Solution Specialist 06/20/11 - 05/01/2012
- Provide technical enablement to client developing applications on a cloud platform.
- Appropriately communicate the business value of cloud computing and facilitate the successful assessment of the platform.
- Work with clients around existing support programs to build roadmap and facilitate development of applications on a cloud platform.
- Monitor and troubleshoot systems operating within the cloud environment (FTP, IIS, Storage)
- Communicate with contacts via phone, email and instant message channels on a daily basis.
Confidential Atlanta, GA
Data Analyst 09/10-05/11
- Reviewed data standard changes and worked with developers and modelers to document impact analysis.
- Performed straight variable assignment.
- Reviewed database-related code and worked with database administrators to optimize and tune SQL performance.
- Worked with testers and developers to review and validate test results.
Confidential Atlanta, GA
Network Support 09/07-05/10
- Managed and worked on open ticket backlog in CRM 7.
- Configured and management of network utilities, DNS, DHCP, WAN, LAN.
- Monitored network to ensure network availability to all system user and perform necessary maintence to support network availability.
- Provided telephone and remote technical support to external customers.
- Analyzed security vulnerability and implemented appropriate changes.
Confidential Marietta, GA
Technical Support 06/05-08/07
- Provided technical and administrative support to customers on a daily basis.
- Analyzed, researched and troubleshooting problems in Group Policy
- Maintaining Active Directory database (backup, restore) and Replication and certificate services.
- Regularly performed hardware and software maintenance
Confidential Jacksonville, FL
Naval Mechanical and Electrical Airman 09/00-09/04
- Inspected and maintained aircraft in preparation for flight operations and kept careful track of all equipment
- Worked under strenuous conditions when guarding and standing security watches on flight lines or decks; by ensuring that any of the aircraft can take off or land in safety.
- Helped safeguard the lives of pilots and other aircrew and passengers in aircraft and on the crew by ensuring all equipments and instruments needed to prevent an attack, to rescue or all emergency supplies are cleaned and maintained properly.