SUMMARY

8+ years of IT experience with 6+ years of experience as Siebel Systems Developer/Siebel Consultant / Configurator & Siebel SME in Implementation, Upgrade, Deployment and Testing of Siebel CRM V8.x, 7.x applications. Proficiency in Siebel Call Center, Self-Service Portal, Financial Services, Transportation and eCommunication applications. 4+ years of extensive experience as a Business Analyst in Business Requirement Gathering and Management, Business Process Automation, Change Management, facilitating JAD sessions, GAP analysis and development of project related artifacts Well versed in variety of Software methodologies.

EXPERTISE

• Experience as Configurator and Integrator for customization of Siebel Enterprise Applications using Siebel Tools, eScript, Assignment Manager, and Workflow Manager.
• Extensive experience in System design and development required for business process. Specialized in working with technical staff to create, interpret, and implement business requirements into Technical Specifications. Used MS-office tools MS-Project, MS-Visio, MS-Word and so for documentation purposes.
• Worked on Screens, MVGs, ViewsandAppletsat the user interface layer along with the Pick Applet, LinksandJoins.
• Involved in implementing Workflows, Workflow policies, Integration Objects, External Integration Objects, Data Mapper and MQ Series.
• Expertise in custom business services e-script/VB-Script, Siebel UI, Siebel Assignment Manager, Siebel Installation and Upgrade, Siebel Remote, Runtime Events and Actuate e-Reports.
• Specialist in configuring UI layer by updating web templates, CSS files. Worked on High Interactivity and Standard Interactivity clients.
• Experience in Siebel EAI - Integration Workflows, Web Services, HTTP, Integration Objects, VBCs, WSDL, DTD, and XML.
• Worked on various integration technologies such as Siebel-to-Java and Siebel-to-Mainframe Systems.
• Experience in EIM for data Import, Export, developing Configuration (ifb) files and monitoring EIM jobs with working knowledge in SQL, PL/SQL.
• Proficiency in Rational tools (Requisite Pro and ClearQuest).
• Business Analysis, Business Process Reengineering, Conceptualizing Features, Functional Specifications.
• Expertise in eliciting, analyzing, documenting and translating requirements into system requirement specifications. Develop functional specifications for business process refinement and automation.
• Experience in Analyzing Business requirement, Use Cases and System specifications to write Test plan for GUI, functional, Security, Recovery and Performance.
• Creative, Quick-grasping, Self-learning professional, and able to coordinate to achieve common goals and business objectives within the given time constraint.

Awards

• On The Spot Award , Ford Motor Company (BAC)
• Employee of the month Award, Ford Motor Company (BAC)
• Exceptional Performer Award , CNSI

TECHNICAL SKILLS

Configuration: Siebel 8.0.3/7.8.2.5/7.8.2.3/7.7.2/7.5.3 (Call Center, Financial Services, Transportation, Sales, eCommunication)

Customization: Siebel Tools 8.0.3/7.8.2.5/7.8.2.3/7.7.2/7.5.3 (Siebel eScript, Siebel VB, Actuate Report 7)

Integration: EAI, EIM, Workflow Process Manager, Web Services, Biztalk, HTTP and MQ Series

Administration: Assignment Manager, Siebel Server Installation, Workflow Administration

Languages: C, C++, Java, SQL, PL/SQL, HTML, VB6.0, XML

DBMS: IBM DB2 8, SQL Server 7.0/2000, Oracle 7.3/8i/9i, MS Acess

Operating Systems: Windows NT/2000/XP

Business Modeling Tools: IBM Rational RequisitePro, MS Visio, MS Office

Change Management Tools: IBM Rational ClearQuest

EDUCATION:

• Master Of Technology in Electronics
• Bachelor Of Engineering in Electronics

PROFESSIONAL EXPERIENCE

Confidential, Dearborn, MI. March'2007 - Till Date
Siebel Systems Developer

Responsibilities:

• Manage appropriate measurable, drive customer-focused process improvements.
• Coordinating work with other technology groups to ensure end-to-end functional integrity.
• Meet with customers and knowledge base coordinators to gather project requirements
• Develop, maintain and implement systems projects, according to specifications.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Provide daily operational support to ensure systems are functioning properly and take corrective measures if necessary.
• Develop and implement requested systems applications and enhancements.
• Played vital role in Siebel upgrade from Siebel 7.8.2 to Siebel 8.0.
• Configured and customized various Siebel Screens such as Accounts, Contacts, Service Requests, and Activities. Customized Siebel Self-Service Portal applications for Dealers and Submission transactions for different call centers.
• Configured and Customized Applets, Business Components and Business Components, Views, Screens, Pick Applets, MVGs using MVLs, Dynamic & Static Pick lists using LOV's, Joins, drill-downs, User Properties and so on.
• Expert in writing complicated Siebel eScript Code at Applet, Business Component, Business Service and Application levels to achieve business functionality wherever not possible through Siebel Configuration. Used Siebel debugging and troubleshooting techniques such as Siebel Tools debugger, SQL spooling and event logging.
• Involved in design and development of the Dealers Ask Ford (DAF) forEAI Siebel Self Service eSupport to insert data into Siebel to create the Service Request.
• Integrated Siebel application with external application FMCDealer with EAI process using HTTP Transport.
• Involved in design and development of Inbound workflow process using HTTP POST.
• Involved in configuringthe .cfg files forthe EAI Process.
• Created Run-time Events to invoke Custom business services during the assignment of service request for call center agents. Created Personalization Rules to control visibility at applet and view level.
• Created new internal and external integration object as per interface requirement
• Developed the Workflows and Policies required for the integration and also for Queue Assignment.
• Involved in Administration activities migrating the SRF file from development to testing environment, and part of Production Support team during deployment performing activities such as workflows, LOV's, Views & Responsibilites, Creating new Resonsibilites and Employees, Extracting local databases.
• Used Assignment Manager to assign the agents to the service requests to service dealers with right skills and experience. Involved in implementing the e-mail process for EAI contingency plan. Worked with data import / export and integration with legacy systems. Modified and designed batch jobs to import / export data between Siebel database and legacy systems.
• Involved in Data Mapping for loading the Legacy data and prepared complex SQL queries, configured and optimized configuration (.IFB) files to run EIM job for data load.
• Prepared the EIM jobs integrating with the external system for bulk import of data.
• Using SQL plus database application tool wrote complex SQL queries against other Legacy Systems to retrieve data and validate it for Siebel Import process.
• Coordinated with Testing teams and Project Release teams while performing UAT testing.

Environment: Siebel Call Center 7.8.2.5/8.0.3, Siebel Tools, Siebel EAI, eScript, HTTP, MS SQL Server 2000,Oracle 10g, Windows XP.

Confidential, Lancing,MI. Nov'2005 - Feb\'2007
Siebel Consultant

Responsibilities:

• Implemented Siebel portal applications for Provider to enhance its services.
• Studied the business flow, gathered the business requirements, analyzed and created a functional document. Involved in technical design and implementation of the application.
• Present and discuss findings with client and wider project team - negotiating final solutions.
• As a member of the configuration team configured and customized the Siebel User Interface.
• Worked with administrator in adding extension columns to existing tables.
• Developed VBCs to display the external data in Siebel application for both Eligibility and products transactions using business services that are scripted in eScript.
• Configured and customized various Siebel Screens such as Opportunities, Responses, Enrollments, Contacts, Service Requests, and Activities.
• Configured and Customized Applets, Business Components and Business Components, Views, Screens, Pick Applets, MVGs using MVLs, Dynamic & Static Pick lists using LOV's, Joins, drill-downs, User Properties and so on.
• Developed inbound/outbound Workflows, Workflow Policies and Workflow Actions, Run-time events for automation of various transactions like Referral and Claim Submissions.
• Integrated Siebel with legacy EDI Systems via IBM MQ Series middleware using EAI MQSeries Transport, Integration objects and Workflows.
• Involved in design and development of the PCP Change and Id Card Request Transactions for Siebel EAI to insert data into Mainframe.
• Integrated Siebel application with external applications like Mainframes using MQSeries as Transport and BizTalk as middleware.
• Installed MQ Series on the Siebel application server and created the necessary queues and channels for integration with external applications.
• Involved in importing the data into Siebel application using EIM.
• Good knowledge of Siebel EIM developing Configuration (ifb) files and monitoring EIM jobs with working knowledge in SQL, PL/SQL.
• Extended the base tables and the interface tables to customize nightly EIM loads
• Developed reports by using Actuate developer workbench to meet the business requirements.

Environment: Siebel Financial Services 7.8.3, Siebel Tools, Siebel EAI, Siebel EIM, eScript, MQ Series, MS SQL Server 2000,Actuate, Windows 2000/XP.

Confidential, WI Nov'2004 - Oct'2005
Siebel Configurator

Responsibilities:

• Worked on Account Management, Routes and Service Request entities.
• As a consultant, studied the business flow, gathered the business requirements, analyzed and created a functional document. Involved in technical design and implementation of the application.
• Involved in Installation and configuration of Siebel Enterprise / Gateway and Application Servers.
• Modified the Business Components and Business Objects according to new design.
• Designed applets, views and screens. Enabled the applets to display on web in different modes. Used the built-in /custom web templates.
• Created drill down objects for easier navigation within Siebel environment. Created Multi-Value Group (MVG's) Applets.
• Implemented Business rules by writing the eScript at the Business Component and Applet level.
• Created new internal and external integration object as per interface requirement
• Developed the Workflows and Policies required for the integration.
• Worked on Integration between Siebel & Billing system (way Bills) and other third party applications using outbound Web Services and displayed the way bills Information in Siebel application.

Environment: Siebel Transportation 7.7.2, Siebel Call Center, Web services, Siebel EAI, eScript, SQL Server2000, Windows 2000.

Responsibilities:

• Involved in setting up the order management.
• Involved in creating the Sales Order.
• Involved in setting Customer accounts, contacts, products, pricing and catalogs.
• Installed Siebel Server and Siebel Client on Staging Servers for QA purpose.
• Involved in Requirements Analysis, Design, Development, Testing, Deployment andsupport of eCommunications Implementation.
• Designed Screens, Views, Applets, Business Objects, Business Components and Workflow for eCommunications Sales Force Automation functionality.
• Developed User Interface Layer for Siebel eCommunications with Screens, Views, Applets, drill downs, toggles, links, joins, MVG's, Pick lists etc.
• Used eScript and Siebel VB extensively for various custom business services.
• Developed VBCs to display the external data in Siebel application using business services that are scripted in eScript.

Environment: Siebel eCommunication 7.5.3, Siebel sales, Siebel Tools, Oracle 9i, eScript, Windows 2000.

Confidential, Bellevue, WA May'2003 - Dec'2003
Siebel SME

Responsibilities:

• Created new Applets, Views, and Screens since the requirements included heavy a customization, which could be sorted out by entirely creating new Application.
• Configured Siebel application using Siebel tools, Siebel VB for developing Custom build Screens, Views and Applets. Set up of Joins, Links pick lists, Drilldown links, and Siebel extension table's usage as per the process Design.
• Created predefined queries for analysis purpose for the Call Center Managers and Supervisors Identify the Business transaction flow and developed process Flow charts.
• Developed design specifications for modifying existing Business Components, Business Objects.
• Involved in Creation of New Organization, Divisions, Position, Responsibilities, Employees, and association & assignment between employees, responsibilities & divisions.
• Used Business services to generate XML files of Product, Account and Price list using eScript.
• Involved in testing, documentation and user training for using Siebel application as per the business transaction flow.
• Created test scripts for testing chart applets as per data-wide efficiency of Enterprise standards.
• Involved in the production support for the application and used to fix hot production fixes.
• Excellent Document Management skills using MS-office tools such as MS-Visio, MS-Project, MS-Word for future references.

Environment: Siebel eCommunication 7.5.3, Siebel Call Center, MSSQL Server 2000, Actuate, Windows 2000 Advanced Server.

Confidential, Kansas City, MO Sep'2002 - Apr'2003
Business Analyst

Responsibilities:

• Development of standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans).
• Derived Business Requirements Document (BRD), Technical Specifications Document (TSD) based on User Requirements. Had to understand and articulate business requirements from user interviews and then convert user requirements into technical specifications.
• Interviewing Subject Matter experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business users and the technical teams.
• Maintained the requirements in Requisite Pro Validated the Traceability matrix at the entry criteria to make sure all the requirements have been covered in the Test plan created by the QA team as per the Traceability requirements.
• Drafted test strategies and test plans and test cases for the installation, GUI, functional, Security, Recovery, performance as part of UAT.
• Executed smoke testing prior to commencement of functional testing by the QA team.
• Maintained a close and strong working relationship with teammates, developers, testers and management staff.
• Frequently updated the requirement and defect status as per the current status of the testing in ClearQuest.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.

Environment: Rational Requisite Pro, ClearQuest, ASP, XML, Oracle

Confidential, India May'2001- Aug' 2002
Business Analyst

Responsibilities:

• Understanding of Business Process Flows, and Business Analysis.
• Define and document the user and system requirements using Rational Requisite Pro to manage the requirements.
• Lead the effort in structuring the requirements into logical groupings of essential business processes, business rules, and information needs and ensure that the critical requirements are not missed.
• Derive Functional Requirement Specifications based on User Requirements Specification.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Used RequisitePro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Create specifications to be used by developers, project managers, quality assurance engineers, technical writers and software architects in constructing the multi-tier application.
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Tracked and maintained Stakeholder requested enhancements and changes using Rational ClearQuest.
• Reviewed development plans, quality assurance test plans and user documentation to ensure correct interpretation of original specifications.
• Managed and coordinated the User Acceptance Testing and end-user training.
• Worked closely with the Configuration Management team to make sure all deliverables go through the CM process.

Environment: Java, Oracle, Windows 2000, Rational Enterprise Suite, MQ Series, XML