Systems Analysis / Project Management / Solution Architecture 
Senior project manager, systems engineer, or solution architect with more than 10 years experience including needs assessment, requirements gathering, solution design, process and system inter-dependency planning, functional specification, development, and quality assurance. Solid and current working experience as telecommunication SME, analyst and solution designer for application development and system conversions. Develops excellent relationships with business stakeholders as partner with tactical focus on business priorities. Strong problem solving skills. Drives the design approach and work plan to meet or exceed project requirements at minimum cost and shortest time. Communicates effectively across all levels of the organization. Ensures successful project delivery by identifying all aspects of the business need and key business drivers; translates these into technical solutions that anticipate and facilitate future business needs.

• End to end management of requirements using automated and manual means
• Requirements development, traceability, and status
• Accomplished iterative business process system analysis through
• Business flows and training materials analysis; followed up with stakeholder focus groups to listen and learn
• Performing impact analysis for existing system enhancements and gap analysis for new/conversion systems
• Calculating ROI, break even, and pay back interval analysis for various solution design options
• Determining business process and system dependencies on other enterprise business units and systems
• Developing Current and Future process diagrams to drive out system, organization, and operations changes
• Facilitated JAD, story-board, and prototype sessions to demonstrate progress and obtain stakeholder validation
• Architecture / Solution Design / Development / Test / Implementation / System Integration
• Enhanced SDLC with textual use cases for business process and UML for technical architecture and design
• Custom Application Development/ System Integration / Data Analysis and Conversions
• Provide technical and organizational leadership, solution vision, architecture, design, and delivery
• Intercede between business and technology staff; providing financial and product direction to technologists and technological innovation and constraints to executives and business staff
• Authors, reviews, and edits design, functional/technical requirements, interface, database
• Experience maintaining project schedule, milestone delivery and status reporting to project team and multiple organizational levels
• Implemented Agile and Scrum best practices across all development including iterative incremental development, coding standards, peer review, refactoring, continuous integration, test-driven development, pair programming, stakeholder participation, and co-location
• Proven ability to maintain project schedule on multiple projects simultaneously
• Educate and mentor process-oriented staff with technology and product-oriented technologists with best process
• Telecom
• Architected and managed Sprint Nextel development of over 20 software systems and applications
• Integrated large transactional multi-tier systems with Amdocs TRIS and Ensemble™ CRM
• Managed annual and quarterly budgets, monthly and quarterly releases, and multi-year project schedules
• Architected, designed, and managed solutions developments ranging from small, interface mediation applications to multi-dimensional workflow design targeting small operations teams to enterprise systems with 1000+ users
• Led unit, integration, system and user testing for Sprint / Nextel merger and billing conversion. Designed and managed the development of scripts for extraction, transfer, and load to vendors of customer collections state during billing data conversion. SME for CARE and Customer Finance billing process and CRM systems.
• Represented financial systems development and support group (as architect and SME) in enterprise product and OSS/BSS integration efforts with domestic and international business partners. Contributed provisioning, usage mediation, billing, and financial expertise and proof-of-concept solutions to new systems initiatives.
• Architecture, design and requirements for data extraction, transfer, transformation, and load conversion to new billing platform for care, cash, credit, and collections for new billing system and merger billing consolidation

Professional Experience

Analysis - Requirements - Solution Design 
Confidential, Washington, D.C. - 03/2009 – 05/2009

• Managed expectations, performed business process analysis, defined requirements, and reported status for Human Resource and Finance functional enhancements to the PeopleSoft COTS application suite

Confidential, San Juan, Puerto Rico - 08/2008 – 09/2008

• Define strategy for wireline customer data migration from legacy COBOL to Amdocs Ensemble™
• Evangelized progressive “clean” customer data migration versus bulk “data cleanse” conversion
• Detailed project organization alternatives for various customer data migration approaches
• Assisted with developing the project resource plan and elaborated the project schedule

Confidential, Broomfield, Colorado - 10/2007 – 02/2008

• Planned and managed iterative development to consolidate telecommunications order management
• Reported costs and schedule performance, directed technical meetings, and tracked issues

Confidential, Englewood, Colorado - 04/2000 – 05/2007
Nextel Enterprise Workflow Tool (NEWT): Interactive, iterative data query system for synergistic view of multiple telecommunications billing databases. multi-database integration consolidation, and analysis system allowing Marketing Campaign analysts to target Retention Offers to Customer groups most likely to churn

• Primary POC and Analyst for NEWT Care, Retention, and Technical Support user requirements
• Developed graphical (UML) and textual use cases and flow charts for user leadership review and validation
• Developed sequence and architectural diagrams to detail system design approach
• Facilitated JAD sessions to validate user functional need, confirm technical approach, and obtain scope closure
• Developed system and derived requirements and allocated requirements to detailed work breakdown
• Traced work breakdown to functional scope, scheduled and managed the development, test, and delivery

Accounts Receivable: Automated system accelerates payment of funds from Customers whose paper invoices had been returned as “undeliverable” by the USPS; through EDI, automated mail processing and text messaging. Paradigm shift: replaced manual business process with automated mail processing and SMS messaging

• Architected the external vendor mail processing, vendor EDI, and organic Nextel handset text messaging
• Developed and presented business flows, design UML, and work breakdown for user and technical validation
• Defined the scope, developed the schedule, managed the development, test, and delivery
• Environment: originally in C++ on Windows with Oracle RDBMS and synchronous API on dedicated hardware; converted to Java on Solaris with Oracle RDBMS and MQ asynchronous messaging on shared hardware.

Business Intelligence – Churn Analysis: Interactive, iterative data query, consolidation, and analysis system allowing Marketing Campaign analysts to target Retention Offers to Customer groups most likely to churn.

• Defined the resource scope, acquired employee and contract developers, supervised the team
• Environment: C# and ASP.Net on Windows with SQL Server RDBMS, IIS, and DotNetNuke.

Credit: Interactive, iterative data query, consolidation, and validation system allowing Credit Analyst to determine total corporate credit exposure to multiple subscriber, multiple account Customers. Impacted: Customer Credit, Cash and Collections; Billing, Sales Support, Retention and Marketing

• Conducted JAD sessions to determine current and desired process, story-boarded proposed solution
• Defined the scope, developed the schedule, and managed the development, test, and delivery
• Environment: originally Java on Solaris with Apache Tomcat application server and Oracle RDBMS on dedicated hardware; later ported to SunOne application server and Oracle RDBMS on shared hardware.

Customer Retention: Interactive billing simulation allowing Retention Call Center Representatives and Corporate Sales staff to determine best available pricing for individual, SMB, or Fortune 500 accounts. Conducted JAD sessions to determine various use modes required, determined technical options

• Facilitated iterative JAD sessions with legacy system SME to analyze and reverse engineer critical functionality
• Managed the analysis, development, test, and delivery; including previous solution reverse-engineering
• Environment: originally developed in Java on Solaris with Apache Tomcat application server and Oracle RDBMS on dedicated hardware; later ported to SunOne application server and Oracle RDBMS on shared hardware.

Multidimensional Workflow Management for Customer Disputes and Dispute Closure Quality Audit: Multidimensional workflow routing using automated account/issue classification to augment workflow provided by the Amdocs Ensemble™ CRM system.

• Architected the multidimensional issue classification and automated (robotic) workflow routing
• Defined the scope, developed the schedule, and managed the development, test, and delivery
• Managed the analysis, development, test, and delivery of the dispute closure quality assurance system
• Managed a trial of agile software development methodologies; adopted various Agile best practices
• Environment: originally developed in C++ on Windows with Oracle RDBMS and synchronous API on dedicated hardware; later converted to Java on Solaris with Oracle RDBMS and MQ asynchronous messaging on shared hardware.

Identity Management: Multi-level access control system that incorporated interface with enterprise LDAP for user identification, support of web-based transactional architectures using a common application server framework to allow presentation customization according to system-specific privilege level, and real-time authorization control and timeout.

• Defined the scope, developed the schedule, and managed the development, test, and delivery
• Managed the redevelopment and integration of the existing systems with the IDM
• Environment: Java on Solaris with SunOne application server and Oracle RDBMS on shared hardware.

Sales Support: Order entry contingency tool allowing off-line order entry during primary system outages.

• Managed the analysis, development, test, and delivery; including external (dealer) process analysis
• Environment: Java on Solaris with Apache Tomcat application server and Oracle RDBMS on dedicated hardware.

Confidential, Huntsville, Alabama

• Analyzed, negotiated, and verified radiation-hardened computer requirements and quality compliance
• Performed verification of analog, discrete, and digital sensor and effector calibration

Confidential

• Analyzed system performance data and architecture and determined the root cause of system failure
• Architected solution, specified software fixes, planned and managed successful development and test
• Reported project progress to senior NASA mission management
• Directed up to 15 employee, vendor, and prime contractor matrix reports

Employment History
Confidential 03/2009 – 05/2009
Confidential 08/2008 – 09/2008
Confidential 10/2007 – 02/2008
Confidential 04/2000 – 05/2007
Confidential 10/1999 – 05/2000
Confidential 06/1997 – 01/2000
Confidential 02/1988 – 05/1997
Confidential 1983-1988

Education and Certifications
Project Management Institute certified Project Management Professional. Chairperson, IEEE Computer Society, Huntsville, Alabama. BA Economics, UAH, Huntsville, Alabama. MS Software Engineering study, SIT, Huntsville, Alabama. MAS Telecommunications study. Microsoft Certified Professional (not current). Microsoft Partner, System Builder (not active).