SUMMARY:

• Confidential has experience in analyzing, managing, and performing work necessary to plan, design, develop, acquire, document, implement, integrate, maintain, or modify information systems for solving problems or accomplishing work processes that uses computers, including performing cybersecurity functions of vulnerability scanning and mitigation.
• Windows 2003/2008R2/2012R2 Server Administration, installing and administrating windows update for Microsoft Windows Server Update Services (WSUS), completed Windows Server 2003 to 2008 migration, identifying computer vulnerabilities using Confidential then mitigating the vulnerabilities, generic server hardware & software support
• Hardware RAID (Redundant Array of Inexpensive Disks) for disk drives, Dell PowerEdge (PE) R710, PE 2850, PE 2950, Dell iDRAC - integrated Dell Remote Access Controller support and administration.

EXPERIENCE:

Confidential, Mclean, VA

Computer Systems Administrator

Responsibilities:

• Responsible for day-to-day maintenance and administration of IT Infrastructure as Tier 1 Helpdesk as well as Tier 2 System Administrator.
• Create, maintain, and update technical documentation, policies, procedures, user guides, status reports, and other documents, as required; additionally Standard Operating Procedures (SOPs) for Helpdesk and System Administration related tasks: such as documenting failed Apache Tomcat version 7 start up with BMC Footprints version 12.1; clearing out stale .DBF files from the Symantec Backup Exec 2014 application.
• Provide technical assistance and support for incoming queries and issues related to end user systems, software and hardware; performed monthly check status of toner supply for all printers.
• Installed Windows Server 2012 R2 and Jetico Total Wipeout sanitization software version 3.5.2
• Remote administration of Windows Server 2012 print server to support user printing requirements.
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure such as user applications: VPN, Symantec Endpoint Protection, WinSCP, and Skype for Business.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install and maintain network services, equipment, and various devices.
• Communicate with non-technical, functional employees and technical staff across multiple locations and teams.
• Create, change, and delete user accounts in Active Directory per request.
• Install computer peripherals for users.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups- the backup system uses Symantec Backup Exec 2014 for approx. 20 servers.
• Completed the rack installation of a new robotic tape library Quantum Scalar i40 which has a 40 slot tape capacity.
• Administrated the operation of the sFTP server running VanDyke VShell version 3.9.2 on Windows Server 2008R2
• Administrated the operation of the Symantec Endpoint Protection Management Server version 12.1.6 .
• Assisted with account management of Traverse application server, version 11.0.13136.0- this application dealt with Financial transactions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Assisted with getting vendor quotes for software and equipment purchases and rewriting it into a government client oriented format such as an ARF (Asset Request Form).

Confidential, Arlington, VA

Senior Windows Administrator

Responsibilities:

• Modifying windows domain policy relating to Confidential rsquo;s (Defense Information Security Agency) STIG (Security Technical Implementation Guide) requirements for security compliance, such as the logon banner, and other customized registry or computer policy settings.
• Installing and maintaining a Microsoft Windows Server Update Services (WSUS) virtual server.
• Installing and maintaining Symantec Endpoint Protection ( Confidential ) 12.6 for the DTE computer lab: Approximately ten infrastructure servers, 20-30 infrastructure workstations.
• Overall system count is 100+ systems using the Confidential client.
• Bare metal installation and configuration of VMWare ESXi 5.5, 6.0 hosts for Confidential BladeCenter MachineType 7870, as well as Dell R710 servers.
• Updated firmware for Dell iDRAC6 (integrated Dell Remote Access Controller), and Confidential BladeCenter 7870.
• Installed Windows 8.1 Home Edition for testing and evaluation.
• Lead technician in maintaining, configuring and deploying 20 laptops: Windows7 baseline operating system and software application installation and configuration.
• Updating rack elevation diagrams of servers and computing equipment in the server room using Microsoft Visio.
• Completing Atlassian JIRA tickets related to the Dept. of Homeland Security ( Confidential ) Development and Test Environment (DTE) Project.
• Updating Atlassian Confluence website with project information.
• Installing and maintaining Microsoft Windows 7 for DTE desktop computers.
• Installing and maintaining the Mission Operating Environment (MOE) baseline image of Windows 7 for physical machines and virtual machines.
• Installing and maintaining Microsoft Windows Server 2008R2 for DTE project build requests for both physical and virtual servers.
• User account creations in Active Directory, and account management by having developed DOS batch scripts that interact with Active Directory which provide details such as user account creation date, status, expirations, member of groups.
• Assisting with managing hardware inventory for the DTE project.

Confidential, Washington, DC

System Administrator/Information Assurance Cybersecurity

Responsibilities:

• Supported the Confidential servers and IT systems by enforcing network security policies.
• Installed hardware and software patches and upgrades for network and information security related Information Assurance Vulnerability Alerts ( Confidential ).
• Installed and maintained the Confidential scanner.
• Performed Confidential scanning for vulnerabilities and mitigated the findings manually by downloading and installing the Microsoft Security Bulletins releases.
• Installed and maintained a server for the Security Content Automation Protocol ( Confidential ) tool from Confidential .
• Hardened Microsoft Windows operating systems in accordance to the Defense Information System Agency ( Confidential ) Security Technical Implementation Guides (STIGs).
• Operation and usage of virtualization technology with VMWare Vsphere 5.5
• Software deployment for patching and upgrades with Bigfix- Confidential Endpoint Manager, version 9

Confidential, Washington, DC

Microsoft Windows System Administrator

Responsibilities:

• Supported the Confidential ITA’s Enterprise Management System (EMS) team’s window servers, including but not limited to:
• The operation and maintenance of REM with Confidential server to generate vulnerability reports
• The remediation of window servers from the Confidential reports
• Maintained and utilized Windows Server Update Services (WSUS) and also performed manual updates as necessary
• Installation of Windows server 2008 and Windows server 2008 R2, for both physical servers and also in Oracle virtual machine environment
• Migration from Windows server 2003 to 2008
• Server cloning using Acronis Image
• Installation and support of Windows 7 for laptops using the Confidential Gold Master baseline windows operating system, and manually installing the Security Technical Implementation Guides (STIGs), in conjunction with the Defense Information Systems Agency ( Confidential ) Gold Disk, and also the Confidential Compliance Checker (SCC) tool and remediation based upon the Security Content Automation Protocol ( Confidential ) scan results.
• Installation and support of Windows Server 2008 and Windows Server 2008 R2 Army Gold Master (AGM) for eEye Digital Security Confidential in compliance with the Defense Information Systems Agency ( Confidential ) Secure Configuration Compliance Verification Initiative (SCCVI).
• Installed and configured Microsoft Distributed File System (DFS) in Windows Server 2008 R2.

Confidential, Washington, DC

Microsoft Windows System Administrator

Responsibilities:

• Supported Confidential IT Support operations through general system administration including but not limited to:
• Hourly monitoring and reporting of Confidential Blackberry and MS Exchange server health checks using Zenprise, checking Blackberry Enterprise Server’s pending data packets, monitoring and reporting MS Exchange Server storage groups, event log and server services.
• Blackberry Delivery confirmations, monitoring of Confidential electronic circuits and devices in Whats Up Gold, verifying the operational status of intranet webpages, user and computer account creation, modification and troubleshooting in Active Directory integrated with MS Exchange, investigating email tracking using Exchange System Manager, assisting lower tier helpdesk and onsite support teams with additional troubleshooting.
• Assisted and troubleshooted share drives & permissions
• Distribution list modifications in Active Directory
• Print server administration & troubleshooting - add, modify, troubleshoot and delete print queues, and added print drivers as necessary
• Documented, tracked and resolved tickets in the Remedy Action Request System.
• Deployed pre-packaged software via a simplified proprietary developed software delivery tool operating in conjunction with Microsoft SMS (Systems Management Server).
• Assisted the next higher tier System Engineering O&M (Operations and Management) team with server and enterprise wide support as required.

Confidential, Arlington, VA

Lead System Administrator

Responsibilities:

• Reviewing computer system architecture, information engineering and requirements baseline
• Ensured Computer Associates (CA) Brightstor completed the daily enterprise data backup.
• Monitored Confidential Office Automation (OA) and Life Safety Backbone ( Confidential ) networks for normal operations
• Routine patching of servers and workstations with assistance from the Information Assurance group using Confidential scans to identify vulnerabilities
• Created patches for servers and workstations to be pushed out to the enterprise production environment with CA DSM (Distributed State Machine)
• Microsoft (MS) Windows System and Network Administration; MS Desktop support; Network account creations, deletions, modifications
• Enterprise Experience - Windows Server 2003 Active Directory; Group Policy
• Windows operating system (OS) updates for the enterprise - Deployment of OS patches through Windows Server Update Services (WSUS) support for clients and servers, and Defense Information Systems Agency ( Confidential ) Security Technical Implementation Guides (STIG) gold disk scans
• Windows Server 2003 Clustering Support
• Supported CAC\PKI login
• Exchange 2003 support - user accounts creations/modifications
• CA Brightsor Exchange backup and recovery; Brighstor for all other server and cluster drive backup and data recovery
• Print server admin - creating and troubleshooting printer ports and drivers in as member servers, and in a clustered print server environment
• Cisco VPN support and Citrix ICA remote logon with RSA authentication
• Windows network infrastructure admin and support- subnets and VLAN troubleshooting
• Supported Blackberry Enterprise Server for Exchange by account maintenance
• CA Unicenter DSM r11 - enterprise software deployment, asset and inventory systems, and client remote control
• Experience with network monitoring tools - Computer Associates Network and Systems Management (NSM) and WhatsUp Gold
• Helpdesk Ticketing systems - Remedy, CA Service Desk
• Linux and Unix User Support
• Hardware and Software Installation, Support and Troubleshooting

Confidential, Falls Church, VA

Senior Information Engineer

Responsibilities:

• Responsible for 100% uptime of servers and workstations for the Defense Collaboration Tool Suite ( Confidential ) Training, Demonstration, and Analysis ( Confidential ) training facility.
• System architecture evolution and control, Operations and Maintenance of all equipment, including Government Furnished Equipment (GFE) and Commercial Off-the-Shelf Equipment (CFE); Version roadmap, Confidential architecture, engineering and integration within the Training Facility environment; Requirements management and baseline, Hardware baseline, Performance engineering, and Configuration Management.
• Installation, Support and Troubleshooting of Confidential version 2.0.2 (V2P1)
• Recommended computer equipment purchases for Confidential training facility.
• Added software deficiencies and updated recommendations for Defense Collaboration Tool Suite ( Confidential ).

Confidential, Rockville, MD

System Administrator

Responsibilities:

• Previously worked as a contractor for a Confidential client site in NW Washington, DC. Served as the local system administrator for onsite support.
• Daily backup and restores using Computer Associates Brightstor version 9 for Windows for the following servers: Microsoft NT, W2K, W2K3, Linux and SUN Solaris servers.
• Scheduled tape delivery and pick up with off-site storage facility- Iron Mountain.
• Desktop support for Windows 98, W2K, and XP with MS Office 2K, XP as well as generic desktop applications.
• Desktop and server support for Confidential Corporate Edition 8.0
• MS Exchange 5.5 Administration on Microsoft Windows NT 4.0 with Symantec Mail Security for Microsoft Exchange (formerly Symantec AntiVirus/Filtering for Microsoft Exchange).
• Applied updates as well as security patches as needed for Windows desktop, server, and Exchange systems.
• Installed W2K3 NAS (Network Access Storage) Dell Powervault Storage Appliance 770N.
• Installed W2K3 Web Edition for Dell PowerEdge 1750 rack mountable (1U) server with Remote Desktop Administration.
• Researched necessary computer items to purchase for company, i.e. KVM cables, Exabyte Ultrium tape backup. Created purchase orders to retailers, i.e. CDW using ORACLE.
• Worked with vendors: CDW, local building manager.
• Kept ready supply of toner for printers, faxes, and copiers.

Confidential, Washington, DC

Senior Field Services Engineer

Responsibilities:

• Onsite technical support to a variety of users at the Confidential as well as other nearby offsite locations for NIPERNET and SIPRNET.
• Diagnose and troubleshoot software/hardware, printer and network from Remedy tickets.
• Perform installation, troubleshooting and support of Microsoft operating systems Windows 95, NT 4.0 and 2000.
• Perform network administration by modifying existing accounts, configuring clients’ permissions, passwords, local and/or global groups, printers and print devices.
• Provides software and custom applications support (i.e. MS Exchange, MS Office 2000/97, Internet Explorer 4.x, 5.x, and 6.x) for users within the NMCI contract.
• Provides hardware support for interconnecting requirements such as printers, HP Digital Senders, network cards, scanners, video/sound drivers, CDROM, floppy, monitors, SCSI cards and other peripherals.
• Ensures that PCs are configured properly for the network with the appropriate Ethernet (3COM) cards, drivers, UTP and Fiber cables and mux.
• Perform preventative/routine maintenance tasks and replacement of components using provided equipment.
• Return CPUs to previous working condition by re-installing software, re-setting desktop configuration, profiles, network settings, and restoring end-user data.
• Network diagnostic troubleshooting: TCP/IP configuration, LDAP search roots and general network problem solving.
• Using Remedy to document and report resolution on various tickets.
• I have additional experience working at the DNHN Network Operation Center (NOC), duties included:
• Monitoring daily server status using Whats Up Gold
• Assisting other teams with server related technical problems
• MS Exchange 5.0 restores
• Using SMS to remote control various servers
• Using Performance Monitor to estimate server utilization and recommend load - balancing.

Confidential, Rockville, MD

Management Information Systems Specialist/Coordinator

Responsibilities:

• NT & Novell system administrator: supporting Exchange 4.0, server-based applications, and server hardware/software support.
• Technical support: Assist staff with client PC hardware/software troubleshooting.
• Using Performance Monitor on NT, Protocol Analyzers, Trust Relationships in Domains, Confidential & Liveupdate, Adaptec CD-RWs, ARCServe Backup, Veritas Backup Solution, OnStream Echo, and Norton Ghost, PowerQuest & Imagecast IC3 Imaging Software
• Supporting vendors: Confidential Netfinity, Thinkpads, Aptiva & Intellistation, Dell Optiplex & Inspiron, Compaq DP2000 DeskPro, and Visor PDAs
• Contact person for backup tape security management company- Iron Mountain
• Developing and adapting computer systems for a wide variety of customer requirements.
• Serving as the authority in the area of mini/micro-computers, terminals, and equipment/programming interfaces of teleprocessing networks.
• Researching broad areas of future operations such as the feasibility of using mini or microcomputers, and networking rather than replacing existing central computers with larger capacity equipment.
• Develop applicable equipment standards, specifications, and guides, and assist the ARDMS committee concerned with equipment acquisition;
• Serve as the staff specialist responsible for analyzing, developing, and recommending the establishment of standards concerning network operations, server operations, desktop architecture and system documentation;
• Coordinate the efforts of ad hoc groups working on special procedures development projects;
• Evaluate technical developments with a view to improving overall system reliability and portability;
• Develop directives to implement Executive Director policy actions;
• Design, implement and maintain network system security;
• Recommend computer training to various staffs and divisions;
• Participate in the design and development stages of software developed under contract;
• Set criteria for and lead evaluations of software products.

Confidential, Riverdale, MD

Computer Specialist

Responsibilities:

• Supervise and manage a laptop pool of Confidential Thinkpads models 365's, 380's, 560's and docking stations.
• Setup and maintain NT Servers and PC Clients while working closely with LAN Engineers in the development and implementation of customer’s requirements.
• Troubleshoot hardware, software problems and develop solutions- including Novell Groupwise 4.5, DOS LAN Manager, Windows 3.11, Windows 95, MS TCP/IP, Onnet TCP/IP, Winsock, DNS, ISDN, RAS: PPP & SLIP, WordPerfect 6.1, Lotus SmartSuite 97, Lotus Notes 4.5.2, and Maximizer Contact Management.
• Generate technical assessment and recommendation of hardware and software for users.
• Assist customers in planning for future computer needs.
• Provide and develop PC and LAN security measures.
• Provide consulting and recommendations regarding software licensing.
• Maintain LAN operations by adding and deleting user ID's.
• Maintain server tape backups.
• Develop and implement hardware and software standardization of the end user.
• Develop and maintain webpages for Veterinary Services, part of the USDA APHIS VS Web Site.