Senior Technical Support Engineer Resume
OBJECTIVE:
LAN, CAN, WAN, VOIP, ATM, SAN, DATA, FRAME RELAY, VOICE, DSL, TELCO,
Engineering, Integration, Design, Installation, and Troubleshooter/
Problem Solver, Hands on always.
EDUCATION:
SAN: Cisco, Brocade, McData, Extreme, Juniper, Force 10, Emulex, Qlogic, Finisar, Xyratek, Any Network Analyzer, Force 10, Any Sniffer, Empirix, SmartBits, Agilent, CBT courses and FC switch class’s.I have worked on Cisco gearfor over 10 years.
WAN Communication Environment:: CCNA certified, Frame Relay, FIX Protocol, Firewalls, TCP/ IP, Cisco routers, CAT & IOS, ASA 5505, 3800, 2800, 6500, 7600, Catalyst xxxx Series Switches, VPN, Juniper Networks, SCADA, Netscreen, Coax, Cable_TV, IBM 2700, 3720, 25, 45, NET/ IDNX, AT&T Datakit, System 75/85, Dataphone 2600, Scitec DSU/ CSU D4/ 5, Series 1, System 36, Tandem, Wang, Fibronics, Bunker Ramo, DEC, Racal Datacom, Ascom Timeplex, Dynatech, Spectron, Rolm, Macintosh, Cisco, Wellfleet, IBM 3390s with SNA, Bisync, Async, SDLC, Synoptics, Lantronix, Hewlett-Packard, Apple Computer, 3-Comm, Wellfleet, Dell, Xircom, Hayes, Overland Data, Compaq, Verilink, U.S. Robotics, Foundry, Netpath CSU/DSU. Digilink, Assend, Empirix, Alcatel, Nortel, Extreme, Juniper Networks Netscreen, Q-Logic, Emulex. Any Network Analyzer, Any Sniffer.T1, T3,OC-3, OC-12, OC-48 transmission speeds and media.CAT 5/ 5e/ 6 cabling systems. ATM’s, Video, WCS, IDF\'s, MDF\'s, Low Voltage wiring.
EXPERIENCE:
January 2007 / December 2009Senior Technical Support Engineer Confidential.
Las Vegas, Nevada
Contractor in Las Vegas working for various firms as needed i.e. Confidentia installation & troubleshooting of new LAN, WAN, MAN, FRAME RELAY, SAN data center installs. I am usually the Engineer involved in all the phases of LAN, WAN, SAN & VOIP installation and design.
Working directly with the Senior P1 Cisco Engineers on all customer installs, and to provide final tier technical support on all issues in Las Vegas or Globally. Worked with all Network LAN, WAN, SAN, VoIP, SONET, MPLS, ATM, Fiber, Copper Sniffer devices designed.
Using the full gamut of diagnostics, Sniffers and system test tools to isolate issues and get them resolved in a very timely manner. Contract to hire would be the best of both worlds. I am a consummate engineer. Contract or Permanent position, no problem.
I will go anywhere, at anytime, to help anyone do anything to get the job done.
March 2001/ December 2006 Confidential
San Jose, Ca. Senior Technical Support Engineer
I relocated to San Jose to assist in the start-up of a Technical Support Department. Responsible for Cisco Router, Switch Engineering, installation & troubleshooting of new SAN data center installs. I was the go to field engineer involving the entire gamut of SAN, WAN, LAN, VOIP, FRAME RELAY, installation and design. I reported directly to the Director of IT. I assisted in all phases of design of FC/ IP Gateway and Cisco testing with the Systems test group. Working directly with the VOIP Engineers on all customer installs and provided final tier technical support on all issues. San Valley Sys went out of business.
Oct-1999/ Feb-2001 Confidential
SENIOR NETWORK ENGINEER ( Motorola_INVISIX-Tokyo, Japan )
My position with Confidential ( INVISIX ) in Tokyo, Japan was an Installation/ Integration/Troubleshooter of a Wireless Internet encompassing 4 international locations. This endeavor involved vast Cisco and Motorola equipment to complete the VoIP technology install. This was a start up company in which Cisco and Motorola are partners. The project has since been outsouced to indigenous personnel. Reported directly to the Systems Integration Resource Manager.
Aug \'98 / Oct \'99
SENIOR NETWORK ANALYST Confidential
Design and test engineer for an entirely new backbone network. This would
encompass a complete overhaul of their existing technology into a state of the art design. This new design would allow them to upgrade their network on a Global basis if necessary. There present technology is rather dated and upgrades were very difficult if at all. They have the full gamut of present technology: LAN\'s, WAN\'s, 1k plus host connectivity, fiber, copper, switches, bridges, routers, PBX\'s. Worked with all their engineers on developing a new design. Reported to the Director of Telecommunications.
Jan \'98 / July \'98
SENIOR NETWORK ANALYST Confidential
Duties include technical troubleshooting of entire global network of LAN/ Wan
Topologies. Third level troubleshooter on all network problems and issues involving the
entire gamut of local and remote devices. This includes routers, hubs, switches, and mux’s. This project is ongoing and dynamic. My duties changed almost daily depending on the crisis at hand. I\'m also involved in special projects involving software upgrades and testing. My skillsets cover all their global technologies. They have just merged with another bank, so my skills may be utilized there also. Formal training with all diagnostic and troubleshooting techniques test equipment available. Utilized all computer based training material when time permitted.
June \'97 to Jan \'98
SENIOR NETWORK ENGINEER Confidential
Senior technical support staff for an in-house 1000+ based, Novell-Ethernet,
Token-ring, T1/ T3 3-Comm Router/ Dynamic Hub installation. Duties include PC, Laptop, Server &Hub design and support. Provide technical troubleshooting involving the entire LAN/ Wan environment. Work with entire technical staff on any/ all present & future technical issues. Third level troubleshooter and network support engineer. Supervised and assisted in all installs and design for entire Northwest region.
March \'97 to May \'97
SENIOR NETWORK ENGINEER Confidential
Primary re-configuration design engineer commissioned to fine tune an existing
five state T1/T3 router based digital cellular telephone network based out of Tampa, Fl. Worked with software and hardware engineers on the re-build of their cellular network due to unforcasted growth. Re-engineered and re-designed entire network online. Project is online and continuous. Called on many occasions for 3rd level troubleshooting.
Oct. \'96 to Feb. \'97
SENIOR NETWORK ENGINEER Confidential
Integral team member responsible for the installation, programming, and testing
of Retix Routers for the United States Post Office. Duties included traveling to cities around the country and installing these devices on the Image Processing Subsystems within the Post Office Main Distribution Centers. This included
40+ sites within the USA , verifying on-line operation, diagnostic verification,
programming validity, and multiple T1 connectivity within the Image Processing Subsystems Nationwide. Worked with Retix Engineers on the design and programming of entire system. Online diagnosis and troubleshooting of system with current
test equipment (T1/ T3,SNIFFER, BREAKOUT BOX, PROTOCOL ANALYZERS, etc.)
April \'96 to Oct \'96
SENIOR NETWORK ENGINEER Confidential
Integral technical team member responsible for many high level projects running
concurrently. One of which was the installation of a 2500 user based PBX, LAN/ WAN system (ROUTERS,HUBS, MDF & IDF engineering, etc.). Engineer and coordinate the installation of a LAN/ WAN network for 67+ remote branch offices. Diagnose/ troubleshoot all technical problems to the user level, highest level of support personnel.