Network Analyst Resume

SUMMARY

Consistent self-motivated Information Technology instructor/trainer with ten plus years supporting state of the art multifunction printers. Developed curriculum, created and delivered technical training for second level remote engineers. Planned, installed and managed asynchronous web based technical training site. I am an Adjunct Professor at North Central Texas College teaching Business Computer Information Systems. I have an MBA with eighteen graduate hours in Management of Information Systems.

Professional Experience

Confidential, Corinth, Texas2008-Present
Adjunct Professor - Business Computer Information Systems

Confidential, Lewisville, Texas 1995-2009

Network Analyst 1995-2009
Enabled customers to network multifunction devices in varied customer environments from small business through enterprise wide systems.

Instructor/Trainer
Developed and delivered training for second level remote network engineers. End of class survey results averaged a ninety three percent approval rating. Developed and delivered new product training within targeted schedule ninety five percent of the time. Created an asynchronous learning site that delivered technical training across the U.S. and Canada that eliminated travel expenses in a manner that fit the student's schedule and still created a sense of community.

Lab Manager
Designed, built and maintained a lab that replicated 95 percent of the varied customer environments. The lab was reachable from the corporate net and could access the internet with 98 percent up time.

Rapid Response Team Lead
Collaborated on a corporate process to reduce the time necessary to certify products at major accounts. Organized a rapid response team for functional area (second level support). Wrote processes, selected members, and created a web based database site for tracking resources. Improved response time by fifty percent.

Education

Masters of Business Administration - Management of Information Systems
Completed eighteen hours of graduate courses in Management of Information Systems

Bachelor of Arts and Applied Sciences - Computer Science/Management

Computer Skills

Print in Novell, Microsoft and UNIX environments both directly and through various print servers
Scan to file using FTP, HTTP and SMB
Scan to email through Exchange and various SMTP servers
CAC certified network authentication protocols
TLS/SSL network encryption technologies
Network authentication through Novell, Active Directory and LDAP
Cost accounting with several network accounting packages (Equitrac certified)
Premise wiring to enable connectivity both inside and outside the lab
Configured and managed CISCO routers for communication to the corporate environment and the Internet.
Built servers
IIS Servers
Active Directory Servers
Exchange Servers
Novell 4 - 6.5
Built and maintained images for PC clients using Symantec Ghost Suite
Window 9x
Windows NT
Windows 2000
Windows XP
Windows Vista
Linux

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