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Technical Support Engineer Resume

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SUMMARY

Technical support engineer worked on wireless field for 14 years.Highly experienced with a strong background in GSM voice core area. During the time, had achieved many great successes on resolving customer’s technical issue in daily basis. Before working in USA, had experience on supporting customers in the Far East countries including China, Hong Kong, Taiwan.

PROFESSIONAL EXPERIENCE

COMPANY: Confidential

POSITION: Technical Support Engineer

YEAR: 1997 - 2001 Confidential, Hong Kong
2001 - 2010 Confidential, Richardson, Texas, USA
2010 - 2012 Confidential, Richardson, Texas, USA

  • Provided technical support, troubleshooting for Hardware, Software, of Nortel/Ericsson GSM platforms including, Mobile Switching Center (MSC), HLR, SDM, CBM, XCIPIO, MGW and VSE.
  • Workedwith design for patch and verified it on site with customer
  • Performed complex analysis of outage/degradation; performed root cause analysis for GSM Core outages.
  • 7X24 oncall support for customers.
  • Monitored customer sites for system stability.
  • Major customers supported in North America including Motorola, Sprint, TMobile, CBW, Corr Wireless, WCW. Major customers supported in Far East including China Mobile, China Unicom, Hong Kong Sunday, SingTel, Chunghwa Telcom

PRIOR EXPERIENCE:

  • Deployment engineer ; Confidential, Hong Kong
  • Software Test Engineer; Confidential , Hong Kong
  • Engineer; Confidential, Hong Kong

EDUCATION

Higher Diploma in Electronic Engineering, Hong Kong Polytechnic, Hong Kong

TECHNICAL SKILL

  • GSM wireless
  • UNIX
  • 3GPP specification (2G, 3G, 4G)
  • IP networking
  • Solaris
  • LTE OSS

LANGAUGE

  • English
  • Chinese Mandarin / Cantonese

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