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Advanced Systems Administrator Resume

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SUMMARY 
I am an SMS Engineer in the IRM/ENM group with the US Department of State where I provide centralized patch management and tier 3 support services. I bring more than 6+ years of operational and consulting experience in Office automation, data management, networking, image production, application testing, and software deployment techniques. I have demonstrated expertise in applying the techniques of business process reengineering and total quality management to improve imaging, packaging, testing and deployment of corporate solutions.

EMPLOYMENT 

Confidential, Springfield, VA September 2009 – Present
SMS Engineer

  • Develop SMS deployment processes and requirements for Department of State system patch management.
  • Migrate and centralize patch management for all US Department of State foreign and domestic posts and embassies
  • Troubleshoot local SMS client issues during post and embassy migration.
  • Analyze SMS reports for patch success rates.

Confidential, Sterling, VA June 2009 – September 2009
Integration Engineer III

  • Develop SMS requirements for custom Department of State Consular Affairs application deployment.
  • Build custom images for Department of State Consular Affairs desktop and server operating systems (WinXP & Server 2003) in order to reduce downtime, maintenance and deployment costs.
  • Create Wise scripts & packages for custom Department of State applications.
  • Provide Tier 3 support for Domestic and Foreign onsite technicians.
  • Develop custom Windows PE 2.0 & 3.0 Images.
  • Build custom utilities for automating installations, configurations, and development needs.

Confidential, Rockville, MD November 2003 – June 2009
Advanced Systems Administrator

  • Provide scripting support, packaging and testing of all applications for deployment to individual users, groups and remote locations using Microsoft System Server Management (SMS 2003).
  • Build/Maintain installation packages with Wise Package Studio and Admin Studio 7.0/7.5.
  • Deploy Software/Patches via SMS 2003 for of all FINRA Desktop Operating Systems and applications to a user base of 5000 plus.
  • Build base images of desktop, laptop and server operating systems XP and Vista in order to reduce downtime, maintenance and deployment costs.
  • Support for Domain Controllers (DC), Domain Naming Services (DNS), Active Directory (AD), Microsoft System Management Server (SMS), maintenance of Active Directory Group/OU policies, and Wireless (802.11 a/b/g/draft n) in conjunction with VPN solutions (Cisco VPN client, Funk Odyssey and Windows WZC utility.
  • Programming support for all software related documentation to include development of user tools for automation, testing, tracking, deployment, and storage procedures.
  • Provide support for control and maintenance of multiple software library servers, to include licensing and tracking of software and hardware.
  • Provide support for Corporate VPN solution to include enterprise wireless connections utilizing WPA2 encryption.

Confidential, Germantown, MD July 2000 – 2003
Systems Administrator

  • Configuration/administration of rack mount servers for small business.
  • Software/Hardware desktop support

SOFTWARE 
Packaging Tools: Wise Package Studio, Admin Studio 6.0/7.0/7.5, Orca
Operating Systems: Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows PE (1.5/2.0/3.0)
Languages: HTML, VB Script, Wise Script
Applications: SMS 2003, Active Directory, Symantec Ghost Suite, VMWare ESXi/Workstation, Sun VirtualBox, MOM, Microsoft Office (2000/XP/2003/2007), IIS

EDUCATION 

Microsoft Seminar: Securing Microsoft Windows Vista
Microsoft Training: Microsoft Vista\\2007 Office deployment. Microsoft Training: Microsoft SMS\\MOM administration training. A+ certificationBA

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