Information Assurance Officer Resume

Summary
Dynamic, results-oriented professional with over 25 years of experience in the computer and IT field seeking a PC/Network Tech, LAN Admin, or Help Desk role. Strong hands on technical ability in information technologies combined with an acute sense of business requirements. Excellent leadership and communication skills and efficient organizational and project management skills. Focus on satisfying customer needs in complex and highly stressful situations. Proven ability to successfully increase department’s reputation in the organization and with customers by providing outstanding service, exceeding customer needs.

Experience

Confidential 2005-2009
IT SECURITY (Information Assurance Officer)

Validated Weekly Windows, UNIX, VAX Audit logs to verify user activity, ensuring company security.
Developed new procedures to use automated audit tools for large computer networks, saving 4 to 6 hours weekly on audits.
Ensured that unauthorized personnel are not granted use of, or access to an IT system, maintaining program security.
Maintained Configuration Management using the Track-it Tool (maintaining program security database by adding and removing equipment inventory, changes to current inventory location, upgrades/changes to equipment),
Break down hard drives for destruction using government approved methods.
Prepared Information Systems Security Plans for each assigned program, providing users a description of how data is to be protected, the types of hardware and software the program will use and the required systems security procedures.
Assisted on containing and removing classified data spills from unclassified systems, assisted on investigation when asked by the IAM and/or CPSO.
Conducted Information Systems Security briefings. Prepare security documentation.

Confidential 1997-2005

PC/NETWORK TECHNICIAN

Performed troubleshooting and repair PCs, terminals and printer hardware and software to a company standard and insure connectivity for 1800 employees.
Set up, configured, upgraded, and delivered new and re-deployed networked and stand-alone, PCs, terminals and printer hardware and software for multiple operating systems, including Windows NT 4.0, Windows 98, Windows 95, Windows 3.1.x, Sun/Unix and MS-DOS.
Performed troubleshooting and repair peripheral hardware (modems, scanners, Zip drives, etc.)
Setup, configured, upgrade, and deliver peripheral hardware (modems, scanners, Zip drives, etc.)
Supported client-specific applications and compatibility of those applications with installed operating systems.
Monitored and provided secondary responsibility for server backups.
Interfaced with the Help Desk Group for the purpose of continuous process improvement and maximization of first-time-contact resolution of client issues through the Help Desk.
Monitor Remedy ticketing system and complete all SEV3 Action Requests within 24 hours.
Provided technical support to classified areas.
Shared troubleshooting techniques and probable repair solutions with peers.
Retrieved surplus equipment from clients, and facilitate it’s disposition
Provided primary and secondary / backup support for the network / servers in classified areas (Using Active Directory to create, disable, grant rights, create groups to user accounts)
Supplied tape backup using Archserve to classified area.

Other Relevant Experience

Confidential- PHONE SUPPORT SPECIALIST – Help Desk Printer repair over the phone

Confidential- LAB COORDINATOR – Setup equipment in LAN or standalone configuration for software testing.

Confidential- HARDWARE SPECIALIST – Repair circuit cards down to component level.

Confidential- SENIOR LEAD HARDWARE TECHNICIAN - Repair circuit cards down to component level.
Verify IC Handler product is working for customer final review.

Confidential- SENIOR HARDWARE TECHNICIAN – Repaired Hard drives in a clean room environment.

Confidential – SENIOR LEAD HARDWARE TECHNICIAN – Printer repair, Repair circuit cards down to component level. As the Repair Depot Supervisor our team successfully increased department’s reputation within the organization and customers

Education

Bachelor of Science in MIS
Associate of Science
Computer Electronics

Professional Development

ETAC:

Completed 3 classes (Networking Essentials, Administering NT 4.0, NT 4.0 Core Technologies)

Security + Training BU training center

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship