Systems Specialist Resume

Summary

Certified Business Analyst and ISTQB Certified Tester. (Certificate#08-CTFL-00445-USA) More than 9 years of manual software testing experience with the Florida Department of Health. Strong background in user software training with over 16 years of classroom and virtual teaching experience. In addition, I have more than 16 years of software helpdesk management experience.

Computer skills Programming Languages and Software

SQL, DOS, PRODAS, HTML, CSS, LINUX, UNIX, Perl, JavaScript, PHP, phpMyAdmin.
Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, MS Live Meeting, Test Track, Rational RequisitePro, Rational Performance Tester, Snag-It, Merlin, HARS, CAMEO, CPTIS, ArcGIS.

Completed SQE Mastering Test Automation course in October 2010.

Experience

Government Analyst II

4/2012 - Present, Confidential,

Project Manager for the Child Protection Team Information System (CPTIS).
Manages development staff contracted through vendor.
Liaison with DOH Information Technology office for data issues, maintenance and enhancements with CPTIS.
Liaison with Florida Department of Children and Families (DCF) related to issues for Child Protection Teams.
Child Protection Teams Information System (CPTIS) helpdesk management.
CPTIS requirements gathering and documentation.
Manual and Automated CPTIS testing during entire SDLC.
Ad-hoc data requests using MS SQL.
Backup COOP Coordinator.

Surveillance Systems Specialist

12/2002 - 4/2012, Confidential,

Member of multiple software application development teams.
Write and execute manual, functional test cases during multiple phases of SDLC.
Work with developers during iteration testing phases to build software that match requirements.
Risk, Role-based, GUI, Exploratory and Usability testing.
Tested .Asp to .Net conversion.
Test application in multiple environment / browser configurations.
Test Electronic Laboratory Reporting (ELR) and HL7 messaging.
Utilize defect tracking system to record, report and track issues. (Test Track)
Organize User Acceptance Testing activities among software user community statewide.
Manual Static Testing Reviews: Desk Checking, Walk-through and Peer Review validation to ensure scenarios accurately capture business functionality.
Business requirements elicitation and sign-off prior to and during software development life cycle.
Documenting business requirements and use cases for multiple software applications using IBM Rational RequisitePro.
Write Test Plans for Business Users of multiple software applications.
Transmit weekly and year-to-date NETSS data to the Centers for Disease Control.
Helpdesk Administrator. Provided technical assistance and customer support to application users at the 67 county health departments. (Currently 1300+ users)
Provide software training classes at county health departments and by MS Live Meeting. (16+ years of classroom and online teaching experience); Authored training materials.
Ad-hoc data requests using SQL and MS ACCESS. SQL querying during test cycles.
Employment Application reviews for vacancies in the unit, grading KSAs and assisting with interviews.
Bureau of Epidemiology FDENS and EpiCom administrator.

Awards/Recognition

Bureau of Epidemiology Employee of the Month for January 2009. Employee of the Half-Year January – June 2009. Together We Can Award Winner 2011. 2011 Davis Productivity Award Winner.

Office Automation Specialist II

8/1993 – 12/2002, Confidential,

QA audits of in-house and off-site data entry in the Florida HIV/AIDS database, using the HARS (HIV/AIDS Reporting System) software.
Process monthly HARS data from all reporting sites. Transmit QA audits to county health department reporting sites on a monthly basis, documented using MS EXCEL.
Provide HARS software technical assistance and software training in-house and off-site.
Installation and technical assistance of Windows NT workstations for HIV/AIDS Surveillance field staff at various county health departments.
Liaison for HIV/AIDS Surveillance staff in other states.
Provide assistance setting the statewide database in prep of the Monthly Surveillance Reports.
Run ad-hoc statistical data analysis for special studies, requests from field surveillance, QI visits, and bi-monthly database validations.
Oversee a MS ACCESS tracking system of duplicate reported cases for field follow-up.
Developed and oversight of a Technical Assistance Database in MS ACCESS.
Assisted in reviewing Employment Applications for vacancies in the unit, grading KSAs and assisting with interviews.
Developed HARS Data Processing Manual for field staff.
Developed Procedures manual for the unit’s data management processes.

Awards/Recognition

Bureau of HIV/AIDS Employee of the Month for August 2001 and October 2002.

Education

B.S., Interdisciplinary Social Science (Public Administration, Economics and Sociology) *President’s List
Public Administration certificate
Emergency Management certificate
Business Analyst certification
Associate of Arts Degree - 1993
Completed Project Management Professional course

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