SUMMARY:

Experienced in Microsoft Office experienced in old DOS and Windows versions, also can us XP, MS Office 7, 8 and 10 also can troubleshoot/repair PC’s and printers. Very quick to learn new tasks and also take directions and follow very easily.

TECHNICAL SKILLS:

Certificate: CompTIA A+, CompTIA Security+, CompTIA Network +, MCSA

Systems: Heat, System Center Configuration Manager (SCCM) and Sharepoint

Network: LAN/WAN, TCP/IP, VPN

Software: MS Office, Java, Windows 7,8 and 10, Adobe

Education Level: GED

PROFESSIONAL EXPERIENCE:

Confidential Richmond, VA

Network Cable Installer

• For premises installations ran cable installed network outlets and performed testing.
• Assisted customers with setting up wi - fi systems upon install.
• Tested lines after installation to ensure they were working correctly.
• Performed troubleshooting and repair of existing line problems.
• For off-site installations used heavy equipment for trench digging for underground installations.
• Ran network cable from exterior portions of building using ladders and poles.
• Followed all safety protocols and wore protective equipment.
• Promptly reported any customer concerns to management.
• Completed both premises and off-site installations of network cable

Confidential

Computer Engineer

• Provides 2nd-level customer support services for all computer, printer, and other peripheral devices for Bank of America and Wells Fargo.
• Experience with complex multi-vendor environment.
• HP and Dell Certified
• Administers computers and users using Active Directory/Group Policies.
• Heavy workstation operating system experience
• Deploys and administers antivirus software, security patches, and system updates.
• Logs comments for all service requests, incidents and change orders performed.
• Configures and images PC systems and provides responsive delivery to customers.
• Responsible for the repair of Intel based Desktop PC’s running various versions of Microsoft Windows from the following Vendors but not limited to IBM, Dell, HP, Compaq, Toshiba and etc.
• Maintains detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance
• Provides equipment maintenance services, including repair and component replacement services for all platforms. Maintains a log of all repairs/services performed.
• Comprehensive knowledge and expertise in MS Office products.
• Configure and troubleshoot hardware and software including: desktops, laptops, handheld devices, and printers.
• Promotes adherence to standardized IT processes, strategic principles, and architectural standards.
• Actively shares knowledge with other IT members and improves the tools and processes used by department personnel.
• Moves, adds, and makes changes for equipment and software deployment.
• Experiencing in computer refresh through Microsoft SCCM.
• Performs other functions as assigned and actively participates in special projects as assigned.

Confidential, Atlanta, GA

Security Officer

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Obtains help by sounding alarms.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Controls traffic by directing drivers.
• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signature.
• Maintains environment by monitoring and setting building and equipment controls.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
• Maintains organization’s stability and reputation by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed.

Confidential, Atlanta, GA

Desktop Support Specialist

• Added/Removed Workstations to a Domain using the R&R Computer Utility
• Using ticketing system to respond to technical support issues and logs information regarding requests and support activities that have minimal customer interaction.
• Wiping/re-imaging equipment to prep for inventory, Hot Swaps/repairs, phone deployments, pickup of equipment from termination requests, keyboard/mouse replacement.
• Familiar with Internet Exployer 7, Internet Exployer 8 and Google Chrome
• Set up equipment for employee use by performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities
• Conferred with end users as well as conducted computer diagnostics to investigate problems and to provide technical assistance to the client.
• Used Juniper VPN to VNC into a client computer to help resolve an issue like can’t log into network.
• Provided installation support and services to setup, installations, moves add and changes for PC hardware and software.
• Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices.
• Installed/Replaced motherboards, LCD Screens, Network Adaptors, Avaya Desk Phones and understand BIOS settings.

Confidential, Conyers, GA

Security Officer

• Coordinated with personnel in revising and updating security measures due to new or revised regulations.
• Investigated and wrote reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations so it can be in at a timely manner.
• Performed security patrols, enforcing the company’s badge procedures, protecting property from theft, embezzlement, sabotage, fire and accidents.
• Directed the flow of traffic and parking of vehicles and patrolled company’s grounds and/or other areas as required.
• Trained new security officers on how to patrol the area.

Confidential, Atlanta, GA

Data Entry Clerk

• Compared data entered with source documents, or re-enters data in verification format on screen to detect errors.
• Entered data in a timely and accurate manner into the web-based information system; complied with assists in the compilation of statistical information for special reports.
• Performed program support tasks such as organizes forms; photocopies; files; orders and maintains program materials and educational handouts; makes reminder calls for visits as requested by the supervisor and nurse home visitors.
• Performed general clerical functions such as sorts, routes and distributes mail; types material from typed or handwritten copy; prepares correspondence, reports and other documents.
• Utilized computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested.
• Compiled a variety of resources; may participate in community outreach activities such as distributing program brochures, retrieving client referrals as delegated by the supervisor.

Confidential, Atlanta, GA

Security Help Desk- Security Analyst

• Provided access to mainframe data and applications for all DHR projects involving development, testing, production and spreadsheets for client/user RACF environments.
• Implemented and supported integrations of information security solutions including security architecture, firewalls, and security products
• Developed and implemented the security procedures, while creating and resetting passwords/RACF ID’s and security groups.
• Performed security administration, including access control and password maintenance.
• Analyzed document security controls for low, moderate, and high categorized applications/systems and continuous monitoring of the effectiveness of security controls throughout the systems development life cycle using an array of tracking and reporting tools.
• Installed software on different client’s computer.
• Provided proactive support using troubleshooting skills to monitor out Network and applications such as, telephony, high-speed Internet and application services.
• Created a database for my department by using Access and Excel.